Zara.com
Reviews and Complaints

Definitely same situation here...ZARA really don't care about return policy ...
will really no gona shop on zara, bye

the same happen to me with a coat purchased from Zara this february. I was wearing it less than one month and it seems that I wore it for two years? The shoes as well...the hells of both shoes fell off less than in one month. I just threw my money away. I like their designs but the quality of the clothes is very bad and in comparison its overpriced.

As a regular Zara customer I am used to waiting in long queues while a single assistant juggles sales and returns. However: on a recent visit to Zara in Benidorm their service hit an all time low. There was no queue at the cash desk but the assistant refused to serve me because she was attaching security tags to items rather than serving customers. When I mentioned this, she directed me to the cash desk in the men's section. I duly walked across the shop only to find this desk unattended and on asking a passing assistant to help me I was asked to wait and then she walked off and did not return. I returned to the first desk to find the assistant serving local Spanish customers, at this I asked to speak to a manager. The manager asked me what the problem was in perfect English, but when I complained she suddenly could not understand me and said no one else working in the store spoke English.

Eventually I made it to the front of the queue, only to be refused purchase on my debit card because I did not have my passport. Do Spanish tourist have to present their passports in Zara stores in the UK? I also asked for a complaint form which is advertised at the sales desk in several languages, only to be told that they did not have any. Not only the worst customer service ever but discrimination to boot. i will not be shopping there again.

totally agree

I bought a green military like jacket in store at Zara Chadstone for about $89.95 AUD. I thought it was an expensive purchase given that it is made of cotton. But seeing as it is 'Zara' and had good experience with other clothing lines with Zara, I decided to purchase it due to it's pretty designs with the studs.
However, after taking the jacket to dry clean for the first time cleanse (as per the labelled instructions), I was very disappointed with the result. It said I could dry clean the jacket and I wanted to take good care of this jacket so I didn't mind spending a bit of money for dry clean! It turns out many of the studs fell off and the studs left glue stains on other areas of the jacket.

I have attached photos of what it looks like after dry clean. Now i'm left with not knowing what to do with the garment as the studs were the main attraction to the jacket. For $89.95AUD and labelled dry clean, I am extremely disappointed with Zara's quality of this product line.

Would anyone know how to resurrect this jacket? I would very much appreciate your advice. Thanks

I bought a shirt three months ago during the spring season. For my surprise, after 4 uses of the shirt, it ripped apart as I was putting it on. I followed the care instructions carefully, but it seems the quality of the shirt is awfully bad. I paid $45 USD for the shirt, so I'd expect something of good materials. I went to the store to talk to the manager, and he was completely dismissive. He pretended looking at the computer, and told me he has never seen that shirt in the store- which is a lie. Then, he said to me "sorry no returns, as it is from a past season." Then, he said he could do anything for me. Unbelievable

Im a huge lover and constant buyer at Zara. As a fashion blogger I constantly promote this brand, so its really upsetting if I have to complain about one of my favorite brands. I bought a coat at Zara recently and after wearing it for ONE DAY only, I found that the lining seams were coming apart and the interlining of the coat were peeling out from the seams. I find this unacceptable and the quality of Zara clothing is not up to standard, as this is not the first time for my purchased items to break at seams etc. I hope that Zara clothing takes the board of complaints in consideration and focus on quality as to quantity.

Ive attached photos as proof.
erasmuslandi@yahoo.com

They are a fast turn around company - using the cheapest in materials and labor. Their garments are wear one time garments like Forever 21

If the OP did use the Spell Check. It wouldn't have helped. Fex did not give few as an option whether the OP used the site's spellchecker or Firefox's spell checker.

What if the OP did try and find a French speaking site to complain on and couldn't find one or if the OP complained on that site as well and also complained on the most popular complaining site.

Tasha: The OP is probably French and many of them make spelling and grammar errors in English. This happens at a hockey video game forum for all non English people. The same would happen to you if the universal language was another language then English.

Zara manager so rude they treat there employ like slave i hate that store i will never walked again .

I have had terrible customer service at a Zara here in the UK. I wanted to return/exchange an item that I had (shouldn't have) bought from Zara. Because I work 7 days a week I was unable to return the item within the 30 day refund period. Completely ignoring and brushing aside my extenuating circumstances, they point-blank refused to return the items or for that matter an exchange.

The staff (especially the store manager and the menswear manager) (Rebecca) became very defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Despite myself being a regular customer, there was no flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill.

They stated that the primary reason for not allowing me to exchange or return the items was that they had changed seasons and thus they would be unable to re-sell the items. Previously the staff were more than happy to help and assist me when SELLING things to me - but apparently customer service and their friendly attitudes go completely out of the window as soon as they are not able to make money from you i.e. you are returning something.

Welcome to Zara Clothing. They are happy to take your money but if you ever have a problem or an issue, expect terrible customer service. Expect them to be defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Expect a LACK of flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill. But of-course, they will be more then happy to sell you some more things and take your money!

They have now lost yet another customer and future revenue all for their desire to save £9 (by not returning the item) due to their greed and their rigid and inflexible customer service. Very clever business strategy!

I will be shpping elsewhere from now on. there are plenty of alternatives: H & M, FCUK, GAP, Levi's, John Lewis, Debenhams, Next, BANK etc. Explore the options!

I purchased a pair of leggings from Zara about three weeks ago. After one wear, they developed a hole, so I promptly returned them to Zara, where they said they could not give me a refund because I'd worn them -- despite the receipt showing my having bought them 2 days before. I took the gift card they gave me in exchange and came back about a week later to find something else -- the one thing I liked was a blouse that they only had one of in my size. This one blouse had makeup on it -- the store clerk offered to use a wipe to try to get the makeup off, but that's the best she could do. By this time totally annoyed, I ordered the blouse online, which arrived today. Though the TAG was the correct size, the BLOUSE ITSELF was actually a size larger -- not my size.

Such a massive headache for such cheap, badly made clothing. I've learned my lesson= you get what you pay for (and sometimes not even that).

I just had a terrible experience at the ZARA at the Mapleview Mall in Burlington Ontario when I took back a shirt my husband received for Christmas. It was too big. I was one day past the 30 days, but an exchange would have been fine with us. The sales person looked immediately apologetic and said the exchange would only be worth the price of the item that was now half off. I had the receipt and said that this was a bad policy. We should at least get an exchange worth the price paid (31 days ago). He called the manager over who roboticly handed us a pamphlet with an email address to send a complaint to. To this my husband left the store in anger. I stayed behind in order to buy a dress for my daughter with the measly remainder. When I brought it to the counter they told me I had to either match the price exactly or above. To this I got even madder as I wasn't giving ZARA another cent. The manager had to be called over again. When I loudly expressed that this was a terrible policy the manager said it was "interesting" that I would behave like this especially since I'm a mom (I had my daughter with me). Not sure what that was supposed to mean. I tried to tell her that it's infuriating that when one has no real means to complain people can get angry. I'm also not a sucker who just let's injustices pass without speaking up. I also told her I had worked in customer service before and my complaining wasn't personal. Still, it's important to at least listen to customers. To me it seemed like she had listened to this complaint many times and was giving me no sympathy. (Another woman in the line-up told me she had had the same problem when she tried to return something.) I told her ZARA could keep the three bucks for the difference in price and she made this exception before storming off. It appeared that she had the power to make exceptions and chose to give this one, but not for my initial request - an exchange for the full amount. Honestly, I felt bad for her, but she didn't exactly smooth things over for us or looked willing to try. I have shopped at ZARA since it came to Toronto (about 15 years ago), but now I will never give them another cent and I will tell everyone who will listen that they have the worst exchange policy I have ever come across.

I have had terrible customer service at a Zara here in the UK. I wanted to return/exchange an item that I had (shouldn't have) bought from Zara. Because I work 7 days a week I was unable to return the item within the 30 day refund period. Completely ignoring and brushing aside my extenuating circumstances, they point-blank refused to return the items or for that matter an exchange.

The staff (especially the store manager and the menswear manager) (Rebecca) became very defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Despite myself being a regular customer, there was no flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill.

They stated that the primary reason for not allowing me to exchange or return the items was that they had changed seasons and thus they would be unable to re-sell the items. Previously the staff were more than happy to help and assist me when SELLING things to me - but apparently customer service and their friendly attitudes go completely out of the window as soon as they are not able to make money from you i.e. you are returning something.

Welcome to Zara Clothing. They are happy to take your money but if you ever have a problem or an issue, expect terrible customer service. Expect them to be defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Expect a LACK of flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill. But of-course, they will be more then happy to sell you some more things and take your money!

They have now lost yet another customer and future revenue all for their desire to save £9 (by not returning the item) due to their greed and their rigid and inflexible customer service. Very clever business strategy!

I will be shpping elsewhere from now on. there are plenty of alternatives: H & M, FCUK, GAP, Levi's, John Lewis, Debenhams, Next, BANK etc. Explore the options!

I had the same type of experience from buying a jacket on their website. The item was way undersized (I wear a 12 and I couldn't begin to get my arms in the sleeves and I am not overweight..5'7"). So, I rather than return it, I decided to save it for MOthers Day and give it to my mom. She is 5'3" and a size 8. The jacket was way too tight on her! So, I read the return info and was shocked to see that they have a 30 day return policy. Who ever heard of that?! So, I call the 800# only to be told that they would not take it back (even though it was defective). Spread the word...they are unscrupulous.

I also have a ggod experience from Peridress. I have an wedding dress of luxury style from Peridress! I just want to say thanks for making such a fantastic wedding dress! Everyone at the wedding thought it was gorgeous and that I looked really beautiful! It was the perfect fit too! I also want to thank for such a good customer service, they are the best! Thank you, Peridress.

Yes. I also want to recommend Peridress to you. I also have had my wedding dresss from Peridress. I received my dress 45 days after the order date. My package was solid in hand and in very good condition with dresses included. When I was put it on to look in the mirror, I was a very beautiful girl myself to be a bride in future. I love it! My service advisor recommended me to use the gentle cleaner to do cleaning for the dress. I did it according to her words. Then a perfect dress I found I purchased!
Huge thanks to Peridress and their experienced staff. I was in great expectation of my wedding coming near. Also I am in great expectation of another chance of dress purchasing!

I'd like to recommend Peridress to you if you want to purchase dress on line. I purchased my wedding dress from them. Their professional and promptly response as well as their quick and in time delivery. I also can't help to say thanks for tailoring such a fantastic wedding dress for me!Everybody at my wedding ceremony chorus so gorgeous it was and so really beautiful I am in it! Perfect fit I feel! It isn’t the first satisfied shopping experience of mine with Peridress. Thank you, Peridress.

I wish to mention a negative customer experience I recently had in the Zara Store location at Rockland Mall in Montreal. The Cashier at the close of sale was very rude, did not smile and stamped my receipt final sale even though I had purchased a regular price shirt there. I noticed he was also sullen to the customer ahead of me. Nevertheless, he kept me waiting a long period of time and did not even apologize or smile. If he hates customers so much, why even work in Retail where good customer service can make or break a sale. In any case, I would not recommend this Zara store at Rockland Mall if you wish to have a good customer service experience. In future, I think I will shop Mexx and H&M more often.

I am in receipt of as a gift on a recent family function 2 T - shirts by the name and style marked " ZARA BASIC QUALITY GARMENT HIGHEST QUALITY" SIZE XL-42 COLOUR MAROON AND GREEN, MADE IN PORTUGAL procured from Vasant Kunj New Delhi show room. Since its' a GIFT it is not in good taste to ascertain further details. I, however, am really constrained to observe and point out that there is some inherent quality defect as far as the colours fastness is concerned Shade variation streaks are quite obvious in the very fabric and as such the HIGHEST QUALITY CLAIM IS TOTALLY FALSE AND MISLEADING and surely not in consonance with your so called reputation. I am sure you will look into it and arrange to send me FREE REPLACEMENTS EARLY BY COURIER as I am a Sr citizen and will not be in a position to visit you. Please Help ! Thanks...Y R GROVER...+[protected].

I have had terrible customer service at a Zara here in the UK. I wanted to return/exchange an item that I had (shouldn't have) bought from Zara. Because I work 7 days a week I was unable to return the item within the 30 day refund period. Completely ignoring and brushing aside my extenuating circumstances, they point-blank refused to return the items or for that matter an exchange.

The staff (especially the store manager and the menswear manager) (Rebecca) became very defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Despite myself being a regular customer, there was no flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill.

They stated that the primary reason for not allowing me to exchange or return the items was that they had changed seasons and thus they would be unable to re-sell the items. Previously the staff were more than happy to help and assist me when SELLING things to me - but apparently customer service and their friendly attitudes go completely out of the window as soon as they are not able to make money from you i.e. you are returning something.

Welcome to Zara Clothing. They are happy to take your money but if you ever have a problem or an issue, expect terrible customer service. Expect them to be defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Expect a LACK of flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill. But of-course, they will be more then happy to sell you some more things and take your money!

They have now lost yet another customer and future revenue all for their desire to save £9 (by not returning the item) due to their greed and their rigid and inflexible customer service. Very clever business strategy!

I will be shpping elsewhere from now on. there are plenty of alternatives: H & M, FCUK, GAP, Levi's, John Lewis, Debenhams, Next, BANK etc. Explore the options!

Hi my name is Emmy and I visited last week Zara shop in west quey Southampton, one of Zara Spanish Staff take me but totally she deal me wrong and she told me Zara cloth not good you go Next or park & Spenser .., ,
I like Zara cloth and my friends even too... But this kind of your staff not good for Zara customer
Thanks
Emmy
Shirley-Southampton

Its not the first time zara international has been guilty of customer cruelty. look up are you "photographing my elevator?" the woman could of just asked the guy to leave politely but instead she goes and ### him out and then threatens him, when a complaint was sent to zara hq the guy was told she did everything right and that "if we find you, were gonna get you". Do not patronize a store that has staff with this attitude and corporate lackeys who threaten and try to intimidate people. zara should burn.

Zara- Prague - Na prikope - Terrible, te-rri-ble customer service!
I rarely complain about anything, but the way Sales people in Zara behave is unbelievable. I used to be a pretty loyal customer, but this last time this Thursday has been the last ever! I would never spent a penny in this Store now. When I arrived there, it was full of people, I went to the second store, where i saw a nice shoe on sale. The size was 37 though, while the best for me would be 38 for this type of shoes. The was only one shoe, I went to the changing room, having this one shoe, one dress and a t-shirt, a lady who is giving the plates with the number of pieces you have, was talking ot someone, i waited for a minute, and proceeded into the changin room, when i heard a veeeery rude and arrogant "He-e-e-llo-o", so i returned took this plate and tried all the staff. I've decided to take only shoes and really liked them. So i went to the cashier and asked her if they have the same shoes in 38, she replied no, it is the last pair, the ONLY left! I told ok, then I'll take 37, but remeber i had only one shoe, i was sure that they have the second somewhere. When i gave her this one shoes, she looked at me as if i was an idiot, and rudely asked, and where is the second one? i told there was just one, she told her colleague to find the second one, however colleague told to another colleague, and they both, giving a sound "uff" every 5 seconds, where kind of going around and telling "there is no way to find it, no way to find it...", and the cashier ignored me at all, then i came again, and she stared at me with a look "What else do you need from me?", i asked if there is a chance they'll find a shoe for me, she told no! I was very angry already and went downstairs to exit the shop and... what do you think!?:) I see around 5 pairs of my shoes staying o nthe shelf, including the size of 38! and 1 lost shoe! So there was size 38, there were other pairs, and it was not the Only pair left, and the shoe that they lost was also very visible, no extra effort needed to find it, they just had to try! Then I went to another cashier on the first floor already, however they were not too pleasant either... Very very dissapointing experience! Zara managers and directors should think about it, you will loose all your loyal customer guys, if you won't train you personel to be friednly and helpful!

Zara has the worst customer service ever, they don't care about customer service. They have the rudest people, they don't care if you buy, or complain, just go ahead! This is how we are, buy or leave, complain?...okay here's the website, just go ahead! This is our policy, take it or take a hike! If you don't like it then don't shop at our store, that's the attitude you get from Zara, ###!

Zara has the worst customer service, no I should say they don't have any customer service at all! Yes they have a no price adjustment policy written, but they have no where written that they have to hold the product for 24hrs. The sales person tells the customer, yes you can return the product and buy it again in order to get the cheaper price. But she never said anything about holding it for 24hrs. These people just want you to buy their stuff, and make you run around like a mad person. They don't care about customers at all. Zara you are not the only clothing store, there are so many other clothing stores out there. Keep your clothes, I will spend my money somewhere else! Thank-you!

OMG, associates are angry when they see a young, beautiful women shopping? LOL, that is a load of bull! I cannot stop laughing at the idiot that is so full of herself. If you were upset with your service ask for the manager and complain, let them know that you think the associate is jealous of how young and beautiful you are and that you think their job is crappy. You must be living off of your husband's income because your analysis of the situation is not very bright or insightful. Also, having money has turned you into a snob--these girls are working to pay for school or its their first job, so cut them some slack.
Finally, all stores do not believe in the annoying customer service that you people seem to desire. There is customer service and customer self assisted service, of which zara is the second. They use their employees to get the product on the floor and to clean after you slobs not to take your hand and walk you through the store telling you how great you would look in everything. go to your idiotic stores where the associate is paid commission to tell fools like you how great you would look in their overpriced junk.
Zara has amazing turnover, they have 2 new lines brought out every month. they manage to sell out of their clothes very fast, so they don't need your money. On the other hand you can go to SAKs one month and then a couple of months later and the same crap is still on their shelves. And Zara is the fastest growing retailer so I guess H&M is only "eating" them alive in Hong Kong. Zara's is kicking their butt in every other country. Fool. BTW: H&M does not believe in customer service at all, they train their employees to not talk to the customer at all unless they ask for something. so i guess people in hong kong just like over played fashions.

zara Yorkdale has poor customer service their unpleasent rude and unprofessional and need a serious attitude adjustment includeing the managers they need to understand that the customers come first they have no knowledage of their own store.