Z Galleriecustomer service and return policy

Order #956930. I ordered 7 drapery panels on Jan. 3 for $699.93, $99.99 ea. They arrived and I discovered I needed 3 more. Went back online and couldn't find them. Called and found them in stock out-of-state, order #966321. They had been discontinued and price reduced in the few days between orders. I called customer service online to get a price adjustment. I was waiting on hold for 36 minutes only to be told they don't adjust prices. I would have to go to the store and return everything and buy them back. I ordered online as it's not easy to get to the closest store. Called the store to let them know I was coming and they wouldn't issue a price adjustment either. I spent $900 and find they are not returnable and you won't issue an adjustment. I've never experienced such a terrible return policy or poor customer service. I've owned 3 companies that purchased almost exclusively from you, spending tens of thousands. I will no longer be a customer.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.