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4.4 333 Reviews

Yoox Complaints Summary

0 Resolved
40 Unresolved
Our verdict: Engaging with Yoox at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Yoox Disappointing Experience with Yoox: Poor Customer Service and Unreliable Partner Sellers

I've been a customer of Yoox for over a decade and I must say that my recent experience with them has been quite disappointing. I placed an order for a watch on their website on September 15th, 2022, with the intention of gifting it to my girlfriend. However, the order status on their website remained as "shipped" for a long time and I started to get worried. I contacted the Yoox partner seller via email and was informed that the order might have been lost in transit and they would send a new one. However, this information was not updated on Yoox's website.

On October 1st, 2022, I still hadn't received the order and I decided to cancel it as my girlfriend's birthday had already passed. However, the seller informed me that cancellation was no longer possible. The order was finally delivered on October 5th, 2022, but I was already on vacation. I contacted the seller and informed them that I no longer needed the watch and wanted to return it. However, the seller refused to accept the return and asked me to accept the order and then send it back.

When I received the order, I noticed that it was poorly packed and had to reseal it with new white foil. I emailed the seller twice but received no response. I finally had to report a conflict situation to PayPal to get the seller's attention. They refused to provide a returns form and asked me to pay for the shipping myself. I did so and sent the item back in the same condition as I received it. However, the seller claimed that the item was completely damaged and not compliant with their return policy. This is a complete lie as I did not even open the package and have witnesses who can attest to this.

I received a response from Yoox via PayPal stating that the seller could not accept the return and the package was returned to me at their expense. This is unacceptable as I did not break the watch and I wanted to return it from the start. It is clear that the seller sent me a broken item from the beginning and this is fraud. I demand my money back immediately.

Overall, my experience with Yoox has been quite frustrating and I would not recommend them to anyone. Their partner sellers are not reliable and their customer service is lacking. I hope they take steps to improve their services and ensure that their customers are not ripped off in the future.

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Yoox YOOX Accused of Selling Counterfeit Designer Items to Customers

I recently discovered that YOOX no longer charges VAT and duties for UK customers, which was great news for me as I've been a loyal customer for almost 20 years. However, I have had some issues with their customer service in the past, so I hope that has improved. Despite this, I have made some considerable purchases from them over the past month and was rewarded with a ?100 voucher to spend on a non-discounted item worth more than the voucher's value. I was thrilled to finally purchase a pair of Valentino shades that I had been eyeing for some time. These had disappeared from my dream box before but reappeared later, leading me to believe that they had been purchased and returned by someone else. I paid ?165 for them, down from the original price of ?265.

When the glasses arrived today, I was excited to open them up. The box was carefully and beautifully wrapped in paper, but my initial feeling was that they were not genuine. They felt unusually light and flimsy, and even the golden surrounding ring covering the lens on the back was poorly fitted, with the left lens not in coordination with the right. The printings of the letters, the earpiece, and temple-tip were not fitted properly on both sides, which are typical giveaways for fakes. I have a dozen expensive designer shades, and I would notice miles away if they were counterfeit. I have posted pictures of the glasses I received, and you can easily see the big differences between them and the genuine glasses on YOOX's website.

I contacted YOOX and told them about my findings, but they denied that they would send a fake item. I sent the glasses back and asked them to compare them with a pair from a Valentino shop. I would like either the authentic pair sent to me or my ?100 voucher to use on another item of the same specifications. I am not okay with being sold fake designer pieces and having my hard-earned voucher stolen away in the process. We are in correspondence, but I don't have high hopes for them as I've seen on the web customers being ripped off before.

I am posting this review because I have seen this happen before with YOOX. A couple of years ago, I ordered a pair of Sergio Rossi boots that were also fake. I know this because I tried the authentic ones at the store. I also had a children's Burberry coat that wasn't of the same high quality I'm used to seeing from the brand. With these designers, I wouldn't believe for a moment that YOOX would sell fake items, as I've been a very happy and loyal customer for almost 20 years. I've purchased many designer pieces that I've been very happy with and never believed were fake. So, I buried my worries that they were not guilty and deceiving their customers. Instead, I thought the reason could be that the designers themselves have started to cut corners with poor quality to make a profit. I've seen this before and stopped buying from these designers. I then stopped buying from Sergio Rossi and Burberry because of what happened.

However, as this has happened one more time, I don't believe it's a coincidence anymore. I believe YOOX knows what they are doing and has been selling counterfeit articles for some time now, deceiving customers into thinking they are purchasing authentic designer items. It's a shame because I've been a loyal customer for almost 20 years, but I cannot support a company that engages in such practices.

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Yoox Yoox.com: Deceptive, Unreliable, and Poor Customer Service

I'm a VIP member of yoox.com, and I usually receive free shipping when I shop on their app. However, yesterday I was shopping on the app, but the app continuously failed to apply my free shipping privilege. That's because the app was unstable due to heavy customer traffic (yoox.com is having a big sale this week). I called customer service and told them that the app does not allow me to have my free shipping privilege. The employee told me that I should use the website, and he would make a note in the file so that I can be reimbursed for shipping cost. He said that I should call back immediately after placing the order, and someone will issue me a refund because he left information in my file for a refund to be granted.

After placing the order, I called and spoke to a customer service representative who told me that there was no information on file about granting me a refund, and that they cannot give me a refund for shipping cost as promised. A few hours later, I called and spoke to a different employee about the refund that yoox promised me for shipping cost due to their unstable and faulty app. The employee told me that she could issue a refund, but that I had to wait on the phone while she processed the refund. After waiting on the phone for about 17 minutes, she returned and told me to check my email for a refund confirmation.

I received an email from yoox.com, which clearly stated that I was promised a refund for shipping cost. However, today I received another email from them, stating that they are unable to waive shipping unless there is a valid reason or screenshot of this promise made. As for the status of my order, it is currently in transit from the Italian warehouse to their US Distribution Center. They also provided me with a Tracking Number, which I can use to check the delivery status from the My Order section of their Customer Care area, or by inserting my Tracking Number on the UPS website. I can also call UPS at United States: ***892.

I called yoox.com again today to ask for the refund that they promised for my shipping cost. However, they told me that they will not keep their promise to reimburse me, and that the case was closed. I'm very disappointed with yoox.com, as they have no regard or respect for their customers. Their employees lie and deceive customers on a daily basis because they have no authority to resolve customer issues.

I've been shopping with yoox.com for more than 3 years now, and they have deceived and lied to me many times. They ask VIP customers to complete surveys in exchange for discount codes, then they never send you any discount codes, or they will send you fake codes that don't work. Their express shipping is always late, and they will refuse to refund your express shipping cost after failing to deliver your package on time.

Recently, they have been selling used clothing and shoes. Customers are wearing the clothing and shoes, then returning them to yoox. Yoox will then turn around and sell the used clothing and shoes to innocent customers. This year, 2022, I have received used clothing with perspiration stains on the neck and under the arms, and smells very stink, with human hairs all over the clothing. I have also received a pair of shoes with the soles covered in mud.

Yoox needs to improve their quality control at their warehouses, stop selling used clothes and shoes, and keep their promises to customers, especially their express shipping promise to deliver packages in 4 to 6 business days. I'm considering not doing business with yoox.com anymore.

Now yoox is using workers from Indonesia, Tunisia, and other non-English speaking countries to answer their phones. Their phone service is extremely poor now, worse than it has ever been in the last 3 years. Workers have almost no English speaking skills. Yoox is willing to sacrifice customer loyalty and satisfaction for a few extra dollars in profits. Just remember yoox! There are other online platforms that offer the same and similar items for equal or better prices. I do not encourage anyone to shop with this company. It will cost you lots of stress, time, and money.

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Yoox Disappointing Customer Service Experience with YOOX: Ignored Emails and Refund Issues

I was a really happy customer of YOOX, and I ordered a lot of clothes from them. But my last experience has left me feeling disappointed and unsure if I will shop there again. I bought two of the same items because the price had dropped, and I returned one of them. However, YOOX refunded me for the wrong order - the second one, which had a lower price. They even made a return request for that order themselves in my profile! I contacted customer service, but their responses were just generic copy-paste answers. I had to explain the situation all over again in every email. It was frustrating.

Finally, they confirmed that they received the return I really sent and would refund me with the correct amount. But days passed, and nothing happened. I wrote to them again, but they ignored several of my emails. It was very unprofessional and disappointing. I couldn't believe they didn't care about losing loyal customers.

After I left a review on Trustpilot, customer service contacted me and asked me to send them a code from the item. I asked them why they needed it and what the problem was, but they didn't respond. Finally, they refunded me for the correct return (the price difference).

I decided to return both of the same items I bought, but I couldn't because the return request for the non-refunded order was blocked - YOOX made it themselves. When I tried to open it, it said I couldn't return any more items (even though I hadn't returned any). I contacted customer care again, and they asked me for photos of the item and the code. I didn't see the point of that, but I sent them anyway.

After that, there was no response again for days, and they ignored my emails. I couldn't believe they continued to act the same way after the first strange situation. It's really disappointing to see a company treat their customers like this. I hope they improve their customer service in the future.

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Yoox YOOX's Customer Service Falls Short: A Disappointing Experience

I've been a customer of YOOX for 20 years now, and I've always been satisfied with their products and services. However, my recent experience with them has been quite disappointing.

On February 5th, 2022, I made a purchase on their website and received an email confirmation shortly after. However, a few minutes later, I received another email from PayPal about a refund for a canceled order. I checked my YOOX account and saw that the order had indeed been canceled. I was confused because the item I had purchased was still available on their website.

I called their customer service a couple of days later and spoke to a supervisor named P. He told me that they didn't know why the order was canceled and that they were looking into it. He advised me not to make any more purchases until they figured out the problem.

Four days later, I called again to follow up on the issue. I spoke to a customer service representative named A, who was not very helpful. When I asked if other customers had experienced the same problem, she said she couldn't give me any personal information. I just wanted to know if there were other people having the same issue, but she wouldn't tell me. I later found out that another reviewer on the website had the same problem.

A told me that the issue had been escalated to their headquarters, which was closed for the weekend. I had to wait until Monday to find out what was going on. I was frustrated and annoyed that I had to make multiple phone calls just to get some answers.

What bothered me the most was that YOOX never reached out to me to let me know that there was an issue with my order. I had to call them three times to find out what was going on. They didn't even send me an email to apologize for the inconvenience or offer to help me make a purchase once the issue was resolved.

Overall, I'm extremely disappointed with YOOX's customer service. They get zero points from me. I hope they can improve their communication and transparency with their customers in the future.

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Yoox YOOX Review: Mixed Quality and Poor Customer Service

This website is a real mixed bag. They have a huge selection of clothing, jewelry, handbags, belts, and more for both men and women. The designers and manufacturers are all Italian, which sounds fancy and high-end, but the reality is that the clothing is often flimsy and poorly represented. The discounts they claim to offer are also questionable, as there's no real way to compare prices with other retailers.

But the real kicker is their customer service. I had a really frustrating experience with them recently. I placed an order and then found out that it had been delivered to New Jersey, even though I live in California. I contacted UPS, who told me to contact PayPal since that's how I paid for the order. But when I reached out to YOOX to ask for help, I got a really strange email from someone warning me not to make any future "claims" against them or I'd be blocked from ordering again. It was really aggressive and made me feel like they didn't care about my problem at all.

After I wrote them a strongly worded letter, they did eventually apologize and refund my money without asking me to return the items. But then, when I tried to place another order a few days later, they confirmed it and then cancelled it within the same day without any explanation or apology. It was really frustrating and made me feel like they don't value their customers at all.

Overall, I would say that YOOX is a website to approach with caution. They have a lot of items to choose from, but the quality can be hit or miss, and their customer service is really lacking. If you're willing to take a risk and deal with potential issues, then go ahead and shop with them. But if you want a more reliable and customer-friendly experience, you might want to look elsewhere.

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Yoox YOOX Review: Terrible Return Policies and Shoddy Products

I gotta say, I had a pretty rough experience with YOOX. I saw some cute clothes on their website and decided to give it a shot. I ordered a few things, but unfortunately, they didn't fit quite right. So, I decided to return them. That's when things started to go downhill.

Late one night, I accidentally hit the wrong button and ended up with store credit instead of a refund to my credit card. I immediately sent an email to customer service explaining my mistake, but they claimed they never received it. So, I was stuck with store credit that I didn't want.

I tried to use the credit to buy a couple of items, but they didn't work out either. When I returned them, YOOX actually increased the amount of my store credit instead of refunding my credit card. I was so frustrated! I called customer service to complain, but they just pointed me to some legal disclaimer buried on their website. It took me seven whole months to finally use up the store credit.

To make matters worse, I also bought a Marni bag from YOOX that fell apart after just a few wears. The shoulder strap was glued instead of sewn, and it separated. And now, the latch is broken too. I'm so disappointed in the quality of their products.

I will say that YOOX does have a huge selection of clothes and accessories, but they really need some competition. Net-a-porter is way too expensive, and Zappos couture doesn't have nearly as many options. But with YOOX's terrible return policies and shoddy products, I don't know if I'll be shopping there again anytime soon.

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Yoox Mixed Experience with YOOX: Delayed Refund and Technical Error

I gotta say, I'm a bit worried after reading some of the reviews about YOOX (yoox.com). But I've been a loyal customer for a while now and haven't had any issues until recently. I ordered some items in December and had to return a few before Christmas. I got an email in early January saying my return had been accepted and I was expecting my refund soon. But then things started to slow down. I noticed that order processing and shipping were taking longer than usual. And now, after reading some of the other reviews, I'm starting to wonder if I'll ever get my refund.

But then, on January 4th, I finally got an email saying my refund had been requested and that it would depend on my credit card company. I was relieved to hear that things were moving forward. But then, on February 23rd, I got another email saying there had been a technical error and they couldn't process my refund to my original form of payment. I was pretty frustrated at this point, but they did offer me a YOOXCODE for 15% off and free express shipping. So that was something, I guess.

They also said they had issued my refund in the form of Moneyoox, which would apply automatically to my next purchase while logged into my account. But if I wanted an alternative to Moneyoox, I could contact them with a PayPal account to transfer the balance to. I'm still a bit skeptical, but I appreciate that they're trying to make things right. I just hope they can get their act together and start processing refunds in a timely manner.

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Yoox YOOX Review: Nightmare Customer Service and Missing Refund

I gotta say, my experience with YOOX has been a complete nightmare. I bought this Marni top for ?157 on May 9th, but it just wasn't working for me. So, I decided to return it on May 18th by taking it to a UPS drop off point. Unfortunately, they couldn't scan the label that YOOX had sent me. I was pretty frustrated, but I called up YOOX customer service and they told me to contact UPS and ask them to fill out a Waybill to return the item. I did that on May 20th, and I made sure that everything was filled out correctly before sending it back.

But then, I didn't hear anything from YOOX for a whole month. So, I called them up on June 5th to ask about the return. They told me that they still hadn't received the item and that they would open an investigation. They said that I would hear back from them in 8-10 working days.

Well, it's now the end of July and I still haven't heard anything from them. I've called them back every 8-10 days, but they just keep telling me that they're waiting to hear from UPS and that someone will definitely contact me soon. But today, when I called for the fifth time since June, they told me that there was nothing they could do and that I couldn't speak to a supervisor or get the name of someone to complain to. I'm beyond frustrated and angry at this point. As a consumer, I feel like I have rights and that YOOX should have procedures in place for refunds when things go missing in transit.

I'm planning on contacting the consumer watchdog and spreading the word about how inefficient this company is. I definitely don't recommend buying from YOOX. Their customer service is a complete joke and they clearly don't care about their customers.

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Yoox YOOX: Disappointing Customer Service and Wrong Order Delivery

I am so frustrated with this company, it's unbelievable. This was my first and last time ordering from them. I sent them an email to express my disappointment, but I doubt they will even read it.

I was excited when I first found out about YOOX because they were the only company that had the Pharrell William Adidas in stock for little girls. My daughter starts school on August 13th, so I thought these shoes would be perfect for her first day of Pre-K. She wears a size 12, so I ordered a size 12, which was confirmed in my order confirmation. However, when I received my order, I was disappointed to find out that I did not receive a size 12. Instead, I got a size 11 1/2.

I called Customer Care to explain the situation, but the representative was not helpful at all. She told me that I needed to go to UPS and return the shoes. First of all, don't tell me what I need to do. Secondly, it was not my mistake in the first place. I have to take time out of my day to return some shoes I did not order. If the warehouse did not have the size 12 in stock, then why was I not notified of this so that I could get my money back in the beginning? Why do I have to wait until the last minute to receive some shoes I did not order and then determine if I will send them back or not? That's not customer care!

I'm beyond frustrated. It's very inconvenient for me. I don't think this is right. The shoes cost way more than other retailers also, so basically I was tricked in so many ways by this company. From getting the wrong size to being told what to do by "customer care" before I even made a decision, that's ridiculous. Now I have to find my daughter some more shoes because I'm stuck with these shoes. There's no way I should have to go through this. I order online all the time, and I must say this has been my first problem. I did not expect this from a well-known company like YOOX.

I hope they take my complaint seriously and do something about it. I'm not happy about this at all.

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Yoox Disappointing Quality Control: My Experience with YOOX

I recently purchased a dsquarde jacket from YOOX and was excited to receive it quickly. However, upon opening the package, I was disappointed to find that the jacket was damaged. I immediately contacted YOOX and was told that my only option was to send it back for a refund. I was frustrated that they would send a damaged jacket in the first place.

After sending the jacket back, I decided to give YOOX another chance and purchased the same jacket again. Unfortunately, I received another damaged jacket. I called customer service multiple times and was finally told that they would issue a refund and offer me a 20% discount code for my next purchase.

While I appreciate the effort to make things right, I am disappointed in the quality control at YOOX. It seems like they have blind people working in their warehouse, as sending two damaged jackets is unacceptable. I also think that some brands should not allow YOOX to sell their products, as it reflects poorly on the brand's name.

Overall, I will not be purchasing from YOOX again. While their prices may be lower, I would rather pay a bit more to order directly from the original brand's site and have the peace of mind knowing that I am getting a quality product.

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Yoox YOOX Overcharging for Sales Tax: A Clear Case of Fraud

Been shopping at YOOX for more than a decade now and I gotta say, their merchandise is top-notch. But when it comes to customer service, it's a whole different story. Just recently, I tried to place an order but noticed that the tax computation on their website was way off. I didn't push through with the order and called their customer service instead. The agent who answered was a real piece of work - rude, arrogant, and didn't seem to understand what I was trying to say.

So, I decided to write a letter to their customer service and even sent it to four members of their corporate staff, hoping to get an explanation or at least a response about the tax discrepancy on their website. But guess what? I didn't get any response from anyone.

Out of curiosity, I tried to place an order again later that week and got the same result. For context, the sales tax in Seattle, where I live, is 10.25%. But YOOX was charging me 11.8%. Is this some kind of algorithm gone rogue or is YOOX trying to pull off a scam? I'm not the only one wondering.

I even tried to place the same order with a different address in a different state and lo and behold, there was still a tax discrepancy. I attached some images to prove my point. These screenshots were taken from the YOOX website for items at different price points on various days over the past week and a half. As you can see, YOOX is overcharging for sales tax by a significant amount.

I'm not one to accuse without proof, so I filed a complaint with the US Federal Trade Commission and the WA State Attorney General. It's clear as day that this is fraud. YOOX needs to get their act together and fix this issue ASAP.

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11:17 pm EDT
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Yoox Customer Service

I have been shopping from YOOX since 2000, and for most part things have been ok, but when there are issues, customer service is not only incompetent, but they outright lack any sense of customer service and customer care. I really hope leadership make some significant changes. For instance, I asked to speak with a manager or a supervisor, and I was told that they would not allow that. This is unbelievable.

Desired outcome: I like my shipping issues to be resolved by Yoox and a manager/supervisor to contact me

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1:57 pm EDT

Yoox Compra cancelada por ellos mismos despues del pago.

El dia de hoy 28 de jul. de 2022 7:13 a. m. Realizé una compra a la empresa YOOX por medio de la aplicación, el valor exacto de la compra es de 168 dolares, procedí con el pago con mi tarjeta debito Visa y la empresa YOOX hizo el descuento de mi saldo por ese monto. En ese momento luego del pago me llega este mensaje por correo:

(Gracias por comprar con nosotros.

Su pedido realizado el 28-07-2022 ha sido recibido. Su número de pedido es 2807YCF8D22386.)

Ya luego a las 11:45 a.m. me envian otro correo diciendome esto:

(Juan,

Le informamos que su pedido 2807YCF8D22386 y los cargos relacionados con la Tarjeta de Crédito han sido cancelados.

Gracias,

YOOX)

En resumen hize mi compra, pagué por ella, y la empresa cancela mi pedido.

Pido la pronta devolución del total de mi dinero (168 dolares) o en todo caso me envien los productos comprados.

Desired outcome: Pido la devolución total del dinero pagado que es 168 dolares o me envien los productos que compré en la aplicacion, orden de compra 2807YCF8D22386

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12:45 pm EDT
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Yoox False advertising

Fraudulent scam fake site -

Steals data & money - no products

March 9.2022

Not to be trusted

If the price seems to low it’s because it’s a rippoff

Desired outcome: Shoes that were ordered

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6:08 pm EDT

Yoox Missing refund (liu jo coat - item code [protected])

Order 2911y589221188

Return 0712a94x21ptbr

Return only partially refunded by yoox (€130.00 on dec 20, 2021). Further refund of 199 eur is still due from yoox to me (liu jo coat - item code [protected], item returned to yoox but not refunded).

For 3 months customer service failed to explain to me where this refund is or investigate missing deliveries with ups.

Two of my returns seem to me lost by ups, but yoox didnt bother to investigate:

1zw957899117004870 - lost in italy

1zw957899117099555 - lost in france.

Desired outcome: Full refund - 199 Eur refund still missing

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3:56 am EST
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Yoox Refund is not complying with the company policy

Hi,

I ordered an order through yoox and was quite happy with how they deliver orders in great condition and very quick.

Them mentioned on the website it’s will take maximum of 7 to 10 business days ( as it was cash on delivery)

I have returned the items, and refund was accepted and now the company don’t comply with their refund policy.

And they insisting on ( receiving the money after 30 business days from company acceptance)

I sent three emails to company with same answer which is to wait 30 business days and not cooperative at all.

Please find screenshot of their policy as well as their emails.

Thanks

Desired outcome: I need the money to be refunded asap. The company to respect customers and comply with what they promised for.To be able to address customers queries as I believe this is one of the best fashion companies.

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3:12 am EDT

Yoox Personal promo code not working, no respons from customer service

Personal 20% promocode provided by email is not working. Reached out to customer service four times, asking to activate the code, no reply. Request [protected]. Sent message that I would file a complain at the head office, no respons. So, here it is.

Desired outcome: Promo code RE20EX6U31Q

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12:37 pm EST

Yoox Timberland handbag

I purchased a Timberland handbag for £62; three days later the price was reduced to £49, so I purchased it again. Within the return terms, I return one of the bags to get £62 back, but they refunded me £49 not £62. The two bags are identical. I just want a refund of £13, the difference between the two prices, as it is my right as the consumer to get it at the cheaper price.

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4:10 am EDT

Yoox Customer service non existent

I have placed 2 orders with Yoox, the one order has an incorrect size and neither order has been dispatched (which is worrying). I tried to contact the call centre and online customer care but get taken to an error website. All I want to do is change my size in pants on the order. When I put the order number into their system I get another error report. When I send a mail, I get an error report. Is this a scam? I have spent over £500

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Yoox Customer Reviews Overview

YOOX is an online fashion retailer that offers a wide range of designer clothing, shoes, and accessories for men, women, and children. The website has received numerous positive reviews from customers who appreciate the quality of the products, the variety of options available, and the excellent customer service.

One of the most significant advantages of shopping at YOOX is the extensive selection of designer brands available. Customers can find everything from high-end luxury labels to emerging designers, making it easy to find something that fits their style and budget. The website also offers a range of sizes, including plus sizes, ensuring that everyone can find something that fits them perfectly.

Another positive aspect of YOOX is the quality of the products. Customers rave about the high-quality materials and craftsmanship of the clothing, shoes, and accessories available on the website. Many customers also appreciate the attention to detail and unique designs that set YOOX apart from other online retailers.

In addition to the quality of the products, YOOX also offers excellent customer service. Customers can easily track their orders, and the website provides detailed information about shipping and returns. The customer service team is also available to answer any questions or concerns that customers may have, ensuring a smooth and stress-free shopping experience.

Overall, YOOX is an excellent choice for anyone looking for high-quality designer fashion at affordable prices. With a wide range of options, excellent customer service, and a commitment to quality, it's no wonder that YOOX has received so many positive reviews from satisfied customers.

Yoox In-depth Review

In Summary: Yoox.com offers a sophisticated online shopping experience for fashion enthusiasts looking for designer apparel and accessories. The website stands out with its sleek design, a wide range of high-quality products, and a commitment to customer satisfaction. While pricing can be on the higher side, the authenticity of goods and occasional discounts provide value for money. The site's dedication to sustainability and ethical practices also adds to its appeal, making it a go-to destination for eco-conscious consumers.

Website Usability and Design: Yoox.com boasts an elegant and modern design that complements its high-end product offerings. The site's ease of navigation allows users to find desired items quickly, and its visual appeal is consistent with the luxury brands it carries. The mobile responsiveness ensures a seamless shopping experience across various devices, making it convenient for users on the go.

Product Range and Selection: The variety of brands on Yoox is impressive, catering to a range of tastes from high-end designer labels to emerging new talents. The range of sizes is adequate, though some shoppers may find certain items limited in availability. New arrivals are frequently updated, keeping the inventory fresh and exciting for regular customers.

Product Quality and Authenticity: Yoox is known for its authentic designer goods, providing customers with confidence in their purchases. The material and fabric quality are top-notch, reflecting the premium nature of the products. Durability is generally high, though this can vary depending on the individual brand and item.

Pricing and Value for Money: While Yoox's pricing reflects the premium quality of its products, the site does offer competitive pricing within the luxury market. Sales and discounts occur periodically, offering savvy shoppers opportunities for savings. A price match guarantee is not prominently advertised, which may be a consideration for some customers.

Customer Service Experience: The responsiveness to inquiries is generally good, with a customer service team available to assist with any issues. Handling of returns and exchanges is straightforward, and the site offers multilingual support, accommodating a global customer base.

Shipping and Delivery: Yoox provides various shipping options and costs, catering to different needs and budgets. Packaging quality is high, ensuring items arrive in excellent condition. Delivery timeframes are reasonable, though international shipping may take longer.

Return and Refund Policy: The clarity of the return policy is a strong point for Yoox, with detailed instructions provided on the website. The ease of the return process and the timeliness of refunds are generally satisfactory, although experiences may vary.

Payment Options and Security: A variety of payment methods are accepted, including major credit cards and PayPal, ensuring flexibility for customers. The security of payment transactions is taken seriously, with measures in place to protect customer data. Financing options are not prominently featured, which may be a consideration for some shoppers.

Customer Reviews and Testimonials: Customer feedback is available, offering insights into the shopping experience and product satisfaction. Yoox seems to represent customer satisfaction accurately, and the company's response to negative reviews is proactive, aiming to resolve any issues.

Sustainability and Ethical Practices: Yoox demonstrates a commitment to sustainability with various eco-friendly initiatives. Information on ethical sourcing is available, and the company's corporate social responsibility efforts are evident, appealing to environmentally and socially conscious consumers.

Loyalty Programs and Incentives: Details about Yoox's rewards program are available for frequent shoppers, offering exclusive member benefits and referral bonuses that enhance the shopping experience and incentivize customer loyalty.

Website Features and Technology: The search functionality on Yoox is robust, allowing users to filter and find products with ease. Product visualization tools help customers make informed decisions, and personalization options are available to tailor the shopping experience to individual preferences.

Collaborations and Exclusive Collections: Yoox frequently features limited edition releases and brand collaborations, providing unique items that can't be found elsewhere. Exclusive online collections also add to the allure of shopping on the site.

Market Presence and Brand Reputation: Yoox has a strong market presence and is well-regarded in the fashion industry, with various awards and recognition to its name. Media coverage and endorsements further solidify its reputation, and the brand's history and evolution are testament to its success and resilience.

Comparison with Competitors: Yoox sets itself apart with its curated selection of luxury goods and exclusive items. Its market positioning as a premium retailer is clear, and while it may face competition from other luxury e-commerce sites, its unique selling points and commitment to quality and customer service provide competitive advantages. However, the higher price point and limited price matching may be seen as disadvantages by some shoppers.

How to file a complaint about Yoox?

Here is a guide on how to file a complaint with Yoox on ComplaintsBoard.com:

1. Log in or create an account:** If you already have an account on ComplaintsBoard.com, log in. If not, create a new account.

2. Navigating to the complaint form:** Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:** Summarize the main issue with Yoox in the 'Complaint Title' section.

4. Detailing the experience:** Provide detailed information about your experience. Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:** Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:** Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:** Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:** Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:** Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide will help you effectively file a complaint with Yoox on ComplaintsBoard.com.

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Contact Yoox customer service

Phone number

+1 (877) 505-9669

Website

www.yoox.com

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