YesStyle
Reviews and Complaints

Hello,

I placed my order almost a month ago on the 15th September. The order number is [protected].

The 5 items I purchased are:

Dear, Klairs - Freshly Juiced Vitamin Drop [35ml],

COSRX - Low pH Good Morning Gel Cleanser [150ml,

Elizavecca - Milky Piggy EGF Elastic Retinol Cream 100ml [100ml],

COSRX - Advanced Snail 92 All In One Cream [100g],

COSRX - Advanced Snail 96 Mucin Power Essence [100ml].

The total I paid was 68.13 euro.

Its status is 'shipped' although I have no further information about this and using tracing numbers has given me no information. The tracking number is tracking number LS172432808NL.

Chatbots have not been able to help. Please advise on the situation. I would appreciate some sort of response as I have emailed 3 times about this issue.

My order is missing and I email them that my order hasnot been delivered yet and its alrdy been a month. They replied we will reship the orders. And that hasnot been done at all. It will be 2months nxt wk, and still dont have any information about my reshippung orders. Everytime I email them, their reply be like - orden will be reshipped anytime soon. Ihave asked my refund, and they said, they cannot refund only can credit to my yesstyle account. Like wth! What if I donnt wanna use them at all. Its so frustrating.

My parcel is missing,when I track the order it shows delivered but can't find it in my place.its rely stressful

i had ordered some pants and its waiting for stock i email yesstyle about it but they haven’t responded can i just cancel that one item the rest is ready to ship just not the pants so can i cancel it

I never received my order and after 3 months of complaining they said they couldn't refund me for the lost package. So I basically lost money ordering from their page.

Usually I have no issues when ordering from YesStyle, but this time my order never arrived. It was supposed to arrive by November 14th as so I'm told on the website, but it's now December 2nd and the package still hasn't arrived (ordered October 15th). I'm upset that customer service has been so unhelpful and I've gotten no help in the two weeks I've tried contacting them. I want a refund or a resend of my order because I contacted the shipping company and the customer service representative said my package was lost and closed my file saying I needed to contact YesStyle about this issue. However, YesStyle has been very uncooperative in communicating with me. I feel like I've been scammed. I want my money back or a discount for all this hassle.

They give only 14 days for a return, so I paid 13$ for a label which they said I had to pay for and then they never refunded me so I emailed them. They said I did not return it within 14 days, I am a clinical student so I am very busy but it had to have been close. So I got no refund at all, gave the company about 60$ for free! I will NEVER shop here again. The items I returned were two clothing items, don't let the pictures and reviews fool you the clothes are TRASH.

After filing for a return Yesstyle promised me a full refund on Paypal, only for 2 days later refund me in store credit. A month after I had made my order, the package had still not arrived, so I checked the tracking number to see where it was. It said that an attempt was made to deliver it to my house. I had not received any call, message, email and there wasn't anything in my mailbox to suggest the courrier had been there. I contacted Yesstyle and the courrier, and after a few days they told me the order had been shipped back to Hong Kong without my knowledge or consent. After a few emails, Yesstyle promised me a refund to my PayPal, as long as I paid the delivery fee (ridiculous, but I accepted). Two days later, they send me an email stating that they had refunded me through Store Credit instead of PayPal. I am furious, I want my money back and I will never order from this store again.

It's been almost a month and I still haven't gotten my package. When I was notified it was held up in customs I was told that yesstyle should have given me a clearance number and when I asked them they told me I cannot get a refund and lose my money. DO NOT SHOP HERE YOU WILL LOSE MONEY ON CLOTHES THAT WILL NEVER END UP ARRIVING ANYWAYS. I'm so irritated at how unhelpful customer service was.

I have ordered on 8th September 2019 and my order was shipped on 23rd September 2019. I have used Standard delivery service which takes one month for the package to reach it's destination but it's already have been more than one month and I want my package as soon as possible. The package didn't have a tracking code available but i have the order no. with me. The order no. is- [protected]. I don't want any refunds i just want the items to reach my address as soon as possible. If the company not willing to help me this is actually becoming a bad reputation for them. Please help.

Amazon needs to clearly point out shipping point of origin. YesStyle, for example is one of your sponsored companies that has my refund for store credit tied up in china somewhere waiting for the inventory to arrive from thier "suppliers." It's been over two weeks and it still hasn't shipped And they offer store credit only--no refunds. I WANT MY MONEY BACK! They won't give it back. And YesStyle's men's regular 5x equals about a men's large, in the u.s. YesStyle is a scam! They send you stuff that they already know won't fit and then they tie the customer money up!

I ordered over $100 worth of clothing and used Express shipping as I wanted cute clothes before vacation. I left more than enough time for the shipping to even come late before I left for vacation. It took a week longer than it said it was going to take, and I waited everyday to accept the shipment at door front so it wouldn't get lost. The package never left the shipping facility in a nearby city. I received an email saying the address needed more information, and I quickly corrected it. Even after, It was stuck there for a while so I let my family member go and check. They needed my personal Identification even though my family member had the same last name and address as me. I was unable to receive the package still. I come back from vacation and go to the facility and they tell me the package is returned to the shipper! So now my clothes are back in Hong Kong. I email yesstyle and they reply quickly saying the courier has abandoned the order and no returns can be made, and they have no further arrangements on the issue. So I am left with no clothes and I can't get my money back.
Even if it was an issue on address or identification, if the customer never received the clothes, there should at least be store credit or a card reimbursement (at least a refund excluding shipping!)

Timeline:
Ordered May 30th (Express Shipping)
June 5 at local facility
no updates
before July 13th (shipped back to Hong Kong)
-no updates on order on either websites-

This is regard to order [protected] made on 14/4/2019. Ive been waiting since a month now I have not been notified also my order is only showing processing. This is so wrong how can I be charged for the items without knowing about the arrival or availabilty of the items from suppliers. Only after I sent an email im getting this reply from yesstyle that the products are not been sent by supplier. The items are in stock I can see them in the app and sent screenshots to customer service mail too. When requested yesstyle they emailed me saying. The new item must be of the same or lesser value than the original item. The glow kit I purchased was on discounted sale at the time I purchased. Now it happens to be on full price, which is not my problem. The compensation for the discounted price should be adjusted by you or the supplier, why should the customer be at the loss? After the order and the payment are processed almost a month ago. This is not right on your part to trouble the customer this way after you have given discounts or simply dont give them as offers just to trouble customers later.
I therefore request you to not delay my order and make the necessary arrangements to deliver the order I have placed. I have beared enough patience on this matter. Both the glowkit and the multistick, must be processed from any supplier or from the in-stock available items, as I can see them on your website yesstyle.com with the original price.
Price is not my concern as it has been your mistake or the suppliers your company deals with, as you should not display the items out-of-stock upon its non-availability and accept payments from customers and confirming through emails they will be delivered, I still can see the products available in the app after confirming the order and card payment done immediately month ahead and when now asked your conveying me this. And now at the moment the customer is at trouble because of your carelessness. How can you compensate for the customers loss of my time and money?

I've never received my order [protected]) that was placed back in October 8th. This was dealt really poorly by this company. They said they were going to reship my order then somehow got cancelled and when I asked about they said the reshipment was canceled due to the system error, they were going to processed the reshipment of my order and a shipment confirmation will be sent to me once the order has been dispatched, this was back in December 19th, now we're almost in February and still no email, no order, no nothing

I have purchased goods from YesStyle many times but had a very bad experience with my last order.

Recently, I placed an order with YesStyle with free shipping. Everything seemed fine until there was a problem with the delivery of my parcel and they asked me to pay double the shipping costs before even seeing my parcel!

My parcel was held by UK Customs with a Customs fee to pay. Royal Mail was supposed to deliver a Customs card, which apparently was required to make payment of the Customs fee and release the parcel. However, despite my multiple calls to Royal Mail, the Customs card was never sent to me and the parcel was sent back to YesStyle.

Now YesStyle is asking me to pay the double the shipping fee: reimbursement for the first shipping (even if shipping was free in the initial order) and another one for the re-shipping of goods. What a joke! Why do I have to pay for Royal Mail faults?!

I would have never placed the order with them if I had to pay the shipping costs.

And there's a cherry on the cake: if I cancel the order, they are not going to refund me... they said they will only credit the amount to my account (to be used against another order that I will never make!) less the shipping costs for the initial order (even if the order had free shipping). I feel I'm being scammed here...

Order Number
[protected]
Order Date & Time
[protected]:57 PM
Shipment Invoice number: 9601294

Hi,

So I ordered couple of items from YesStyle on 29th June, 2018 and received them yesterday, 28th July, 2018, except one of the products was not there.
I Did not receive 'Advance snail 96 mucin power essence, 100 ml', though I have already paid for all the products.
Can you please let me know why this product was not shipped?
And are you going refund me for this or you are going to ship it?
It takes one month to get the products (which I'm not complaining about!) and it's disappointing to say the least when you don't receive the product you have paid for.
Please check and let me know ASAP.

Thank you
Jayita Das

1. the processing was over and was 'sent' out 21st July
2. I didn't get tracking (Royal Mail) until 24th saying 'Service used:
Royal Mail Tracked 48™
The sender has advised us they're preparing your item. More information will be available when we receive it.'
3. yes style then said no it was sent out on 21st be patient now its 9 days in I called Royal Mail they confirmed they're yet to receive a postage

I need it by 31st yes style is a scam I'm thinking of sueing I've found a loop hole if anyone wants to email me bad things that happened it would be appreciated!

I order about 200 dollar worth of things on this website so I can get the fastest shipping which is (3-5) days. I ordered it on Feb 6th and today is April 24 that is almost 3 months late. One of my item was canceled I contacted them 3 times through email because they never answer their call NEVER, they did not reply. So I called them on march the 14th she told me it was shipped and will come here in a week still not here also no tracking number and update. starting to worry if this is a SCAMMMMMMM really want to warn the people that's interested in buying from this website.

I have ordered a product from YesStyle in the begining of october. Never recieved it and according to YesStyle it has been sent back to them directly. It has been 6 months now and they are telling me they still waiting to recieve it and when they do they can proceed with my refund. Its a joke and I have never had anything to do with such a unserious company.

When I first ordered something I wanted the fastest shipping so I bought all these stuff worth more than 200 dollars with my friend and family the main one I really needed fast was my half wig. It said it would come be shipped in 3-5 days but it was not processed for over a month exactly about 5 weeks Whig does not make sense at all even if it is out of stock I've ordered from Korea lots because I'm Korean and it never even take two weeks. But I still didn't want to complain and give it some time I checked almost every morning and today it says that it has been cancelled I have not touched anything on it. It also does not give me any further detail just simply says will not be delivered. After that I get a email saying I got 68.24 dollars back I paid 75.82 dollars it didn't even give me a full refund very very mad I will not let this slip.