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2.3 74 Reviews

YellowPages Complaints Summary

20 Resolved
50 Unresolved
Our verdict: When using services from YellowPages with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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YellowPages reviews & complaints 74

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12:00 am EDT

YellowPages Disappointing Experience with www.yellowpages.com

After reading through various customer reviews, it's evident that many individuals have had a disappointing experience with www.yellowpages.com. Customers have expressed frustration with the lack of responsiveness from the company, poor customer service, and issues with unauthorized charges. One customer mentioned being completely ignored by the company, with no response to calls, emails, or voicemails after being wrongly charged almost $90. Another customer highlighted the company's unethical practices, such as forcing contracts and charging for services not wanted. Overall, the reviews paint a picture of a company that falls short in terms of customer service and transparency. It's essential for potential customers to consider these experiences before engaging with www.yellowpages.com.

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10:18 am EDT
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YellowPages Nice

Nice... very helpful

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6:11 am EDT
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YellowPages Attorney Kevin Seaver of Boston Ma

Kevin Seaver is our family hero. He is an expert in dealing with the dept of children and families in Massachusetts. He was able to turn a bad situation around and let us sleep again. Kevin Seaver you Rock!

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Is YellowPages legit?

Our verdict: Complaints Board's thorough examination reveals YellowPages as a legitimate entity with notable strengths. Despite a 28% resolution rate on customer complaints, which invites a closer look, YellowPages stands out for its commitment to quality and security. Clients considering YellowPages should delve into its customer service record to gauge compatibility with their expectations.

YellowPages earns 94% level of Trustworthiness

Perfect Trust Endorsement: YellowPages achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for YellowPages. The company provides a physical address, 15 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

YellowPages has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

YellowPages has claimed the domain name for yellowpages.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Yellowpages.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for YellowPages have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up YellowPages and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with YellowPages's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 4 complaints were resolved.
  • YellowPages protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Extensive Business Listings
    2. User-Friendly Interface
    3. Reliable Customer Reviews
    4. Diverse Category Options
    5. Free Basic Listing Service
  1. Cons
    1. Outdated business model
    2. Declining user base
    3. Strong competition from Google, Yelp
    4. Limited digital innovation
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YellowPages Innovative Lasers of Houston

My name is Gwen Jackson I give Innovative Lasers of Houston thumbs up went to the Voss Area, the staff was very professional and friendly amazing, most I'm wearing clothes that I normally couldn't wear, thanks to Innovative Lasers of Houston.

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YellowPages MR Plumbing rip off artist with the worst customer service ever

Mr. Plumbing is located at *** Cicero Ave, Crestwood, IL ***. Small Company. Terrible Customer Service by Staffers Tony & Mark. Never received Customer Service like this before. GOD is my witness, (3) Months went past waiting for them to do replacement of my basement restroom ceiling tile. Small washroom ceiling about 5'x5'. Understanding that things may have gotten a bit busy I called Tony after (3) Months to ask why no one had reached out to me regarding the remodel. At that time during our conversation, Tony provided a price verbally on the phone, which was way over-priced, but I agreed (No written estimate was received yet) and I told Tony "Let's do it", therefore waiting for the written estimate. Tony was the one who looked at the job to price it out in May 2022. I was told by Tony on the phone that they were too busy, but as soon as they could get someone to do this, they would reach out to set up an appointment in a couple of weeks. I asked Tony not to forget about me & Tony PROMISED he would not forget about me this time. I spoke with Mark today, 9/28/22 to advise I had not heard from Tony regarding the remodel. Mark was the nastiest, most hostile person I've spoken to in so long. Mark was very one-sided about me being stood up by Tony with no empathy at all about the situation. No professionalism at all. Very disrespectful telling me Tony wouldn't have made a promise like that to me even though Mark was not involved less long heard what I & Tony's conversation was about. Mark didn't know anything about the remodel or estimate, but he knows exactly what I & Tony's conversation was. GO FIGURE! In other words, as far as I'm concerned, I was a lie to him. Also told me I was wasting his time when I was trying to explain to him that Tony had verbally given me an estimate already. I was only trying to give Mark pertinent information to help him understand what already had taken place and what direction he needed to take with getting this whole fiasco straight mostly so that he wouldn't have to repeat what Tony already had done. Mark placed me on HOLD. I have no clue whom he spoke with but when Mark returned to the phone, his whole attitude changed even more. He indicated he couldn't find the estimate. When I disputed the fact that Tony did make that promise and Tony was supposed to forward me the estimate Mark decided he wanted to be an A-hole and couldn't engage himself professionally to discuss my concerns, offer any explanations as to what happened to the estimate, neglected to even find out why the estimate wasn't forwarded, speak with someone who may have knowledge of the estimate such as Tony himself or try to rectify the situation and move forward with getting me finally scheduled. Instead, Mark's response was to tell me when I'm ready to listen so he can talk to call him. I was appalled because I have every right to be able to discuss or question erroneous responses, he was providing me. In other words, I should speak when I'm told. I was very pleasant & polite to Mark during our conversation until Mark decided to be extremely dubious with his assumptions of Tony and I conversation and tried to talk over me when in the discussion of the issue. Who is he to make such accusations? He got the wrong one today. Short of telling Mark to stick the job requested & the whole conversation where the Sun doesn't shine, trying to remain professional in my position I politely (without cussing or name calling) let Mark know that I won't be calling him because I don't want their services any longer. I have no idea and no explanation as to why Mr. Plumbing and these 2 unpleasant and despicable human beings would want to treat a prospective customer such as myself for no reason at all the way they did. Do they think I need to spend my money with them? If they're that busy they won't need it anyway, right? Do they know what they have out here for competition? Big 5-Star Companies waiting for that chance to provide professional, competent, skillful, and trustworthy service to any customers, along with excellent Customer Service you write reviews about. Mr. Plumbing got it all twisted. I already got scheduled with a competitor, and I feel I made the better choice. Who wants to hire a Company who don't care about the Customer? I would hate to have them do an unsatisfactory job and call to complain to Customer Service as I experienced today, I wouldn't be surprised if they hung up on me. Since Mark & Tony are not aware, they should never judge a book by the cover. You never know who your prospective Customer may be. Not only am I a grown woman and neither am I Tony's or Mark's child to be spoken to as such, but I'm also a Manager for a Fortune 500 Company that handles Customer issues and if I knew I had employees who would represent my Company in such a manner, those individuals would no longer be employed with me. This Company Mr. Plumbing claims to want to venture out into other directions such as electrical, A/C, etc. but they don't have the manpower to handle its customer demands. No one should have to wait over 3 months for a ceiling tile replacement if you had the employees to do the job. I give credit where credit is due, but this company gets 0 Stars. Be cautious this company is not trustworthy. I did request the admin to speak with owner Bob Smith who was gone for the day. Let's see if he'll respond to my request. It's a small company so you know how that is I'm almost sure he won't respond to my concerns either, he needs the short staff that he has so I don't see him risk losing any of these creeps that will bring his company down by confronting their behavior. I suggest you pay real close attention to the 1,2, & 3 stars reviews this company is receiving from its customers.

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3:43 am EDT

YellowPages Rogue concrete services

Rogue concrete services, owner Kevin Shute. Address

604 E 19th Ave

Post Falls, Idaho 83854

[protected]

The person I purchased my home through hired subs for different work I needed done on the exterior and this was one. He came out March 27th and framed, the 28th and poured a driveway and sidewalks but didn’t center my driveway as I’d requested, sealed my fresh pour the 29th without my knowledge and sealing isn’t to be done for 30 days, the 30th came back and cut lines again without my knowledge and after the 24 hour mark meaning to late and causing significant damage. They also left two rough spots on the driveway, tons of excess concrete along the edges, there are chips and gauges throughout, they used a flex board at the top of the drive leaving a wave instead of a straight line and when removing the boards that was left and I had to remove. He had ignored my attempts to communicate this horrific job, has not returned to do anything, he cashed my deposit check and final check the same day. I research him and cannot find anything and Harry Lundy from Turn Key Homes refuses to speak on it, he is as shady. I’m beside myself as the other subs are equally horrible!

Desired outcome: Full Refund

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1:36 pm EDT

YellowPages yellow page filed collections on my company on charges that were not agreed to .

18 months ago yellow pages filed a claim to a 3rd party collections over charges that was never accepted by me with Grossman Tree Service. ALL the SERVICES that they lied about in the first place was cancelled and closed and taken care of in FULL .

I spoke to several people over the phone and had everything cancelled and paid. I owe nothing. thank

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5:34 pm EDT

YellowPages My contact details unnecessarily showing in yellow pages

I didn't upload my details but they r appearing in yellow pages as if I am selling home made wine in Hyderabad, can you please remove u name from the contact details. I am not selling any wine i never made wine

Desired outcome: My name and contact details to be removed from yellow pages

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7:32 pm EDT

YellowPages United Nations Van Lines has not delivered furniture within the parameters of their contract.

United Nations Van Lines contract implies delivery will occur no more than 17 business days following my contacting them to request delivery. I contacted them on August 30, 2021 stating that my house is ready on September 8, 2021 and I am ready to receive my furniture. Now they are saying that I requested delivery as of the 8th which I did not. Today is October 2, 2021, 24 days post contact, and United Nations Van Lines will not give me a date for delivery. They have stated that DOT allows them 30 business days, which I don't believe to be true. No where in their contract does it state that they have 30 days in accordance with DOT compliance. United Nations has failed to communicate its' intentions, and is out of compliance with the intent of their contract. They have my money, and my belongings are being held hostage.

Desired outcome: Delivery of furniture ASAP

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5:11 pm EDT

YellowPages No response from representatives for 2 1/2 months plus/cost is prohibitive for marketing return

Our company signed a contract for marketing in Yellow Pages. On 6/16/21 I emailed our rep Jan Garey asking for her to update us on our performance and answer questions. Email came back as undeliverable. Tried calling her, left her a voice mail, no response. A few weeks later I called Thryv asking what was happening and who our rep is, since we had never received any notice of who new rep was. (I looked Jan Garey up on Facebook and realized she is retired.) Left a voicemail for the new rep, Jessica Roth, but never heard back. Sent an email on July 15 to her asking for her to call me back or respond. No response. Two months later, out of the blue on 8/19/21 I get a call from Beth Engel saying she is our new rep and that she will call me back with the data and information I am looking for. She said she would call me the following Monday. NO phone call OR email. I am done. Turns out this is a lot of money for our small business with very little return. Something like 28 leads over 3 months of advertising. You are charging us an extremely high amount of money ($600+ per month) to do nothing for us. Please cancel our account immediately.

Desired outcome: Cancellation of contract

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12:28 pm EDT
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YellowPages Consultation

Yellow pages representative did not communicate their terms correctly, but more importantly disclosed private information "MISTAKENLY" on my ad and did not fix. They put my personal information (home address on the internet). As I ran into issues accessing their portal and reached out to the account manager who I was working with, he told me the ad did not have to do with them (later confirmed IT DID). As a result of this mistake I had people whom I had previously had no contact orders against find my address and stalk me, now requiring me to seek police and legal help. It has now been 3 months with no resolution, I have requested to terminate my contract on several occasions of which they HAVE NOT. All while causing me the mental exhaustion dealing with the legal issues as well as unnecessary fees for now a BLANK AD as that was all they did to resolve (3 MONTHS LATER). I now have to deal with yellow pages fees in addition to all the fees to deal with the consequences of this including my therapist.

Desired outcome: return my money and terminate ads IMMEDIATELY

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5:57 pm EDT
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YellowPages Bad treatment and selfishness of tembisa local taxi association executive

Tembisa Local Taxi Association Executive has turned the Association into business that benefits their pockets, discriminating its members and bullying them, they occupied all the sub ranks and collects funds from the members un announced and with force, they disrespect and abuse power. they turned the association into their private company that benefits only them and they do as they wish without complying to any constitution of the taxi industry.

Desired outcome: Can SANTACO please intervene and let the Association run as other Associations with regulations.

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3:26 pm EDT
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YellowPages unauthorized credit card charges

I've been advertising via yellow pages for the last one year. Based on the contract I gave the credit card information for the billing for one year. That contract was ended in August. Since there is no changes in the volume of my business due to the advertisement and it's a financial burden, i keep calling them for more than 2-months to cancel my contract. When I phoned them today, a customer care representative (Eugine) said that my contract has been renewed automatically.

Without my consent I have no idea how they renew my contract and taking out the money using my credit card.

I would like to cancel this contract immediately. I'm not willing to renew my contract hereafter.

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4:54 am EDT

YellowPages advertising in yellow pages

Dear sir /madam, myself Ashish Goyal prop. of magic sales corporation got cheated by yellow pages, as Your employee charged Rs. 1200 on 24/9/19, for advertising in book, but till now there is no advertisement 30/5/19, he told me, that book will be given in January with advertisement, as your Patel Nagar office also not giving my money back, please refund money as soon as possible

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10:02 pm EDT

YellowPages predatory marketing and verbal contracts

I have the same complaint regarding YP as everyone else seems to. They are a predatory company who employ tricks to get you to verbally agree to a renewing contract.

I have started a Facebook advocacy group for those burned by YP. Search FB for "Burn the Yellow Pages" to join! We have resources for reporting their fraud, legal advice, and an opt out link for the book, as nobody still needs one of these!

"Burn the Yellow Pages"

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9:21 pm EST

YellowPages address book cover image

I received my address book and was disturbed to see the cover image. It is a photo of a local statue of Confederate General Mouton. The city of Lafayette is actually in debates with local groups on moving the statue. It is in very bad taste to choose a image that perpetuate racist ideology and brings pain to so many of Lafayette, LA citizens. Your marketing team made a horrible decision!

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5:22 pm EDT

YellowPages service charges

2018/09/27
Customer # [protected]
Invoice # Created by Yellowpages [protected]
Requesting to be completely removed from list of companies numbers and or email and incorrect address as there are complains.

Unwanted Charges and Services
I started getting mail after getting repeated calls to my business... non stop calls for services. After being extremely angry at the calls and yelling that they remove me from any lists as its completely fraud and spam the bills have not stopped. I am going to treat this last bill as SPAM and will be taking extreme actions as others have also to stop this from happening to other businesses.

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9:45 am EST
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YellowPages mccurtain construction

Kenny mc Curtain has been using unsafe materials. Drywall mud was old and had mold in it, and continued to use it. Has started a couple jobs and has walked off not finishing them. There were alot of things were not appropriately put together, some materials that were supposed to be family services, and used elsewhere. Also using speed endused drugs, sadly I was an employee thats how I know . He refuses to pay me the money he owes due to me telling the truth.

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3:21 pm EDT
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YellowPages my company g.a. queencrete llc.

I started the listing in march 2017.
I was not award of contract.. we had meet with jim Rob. Lets signed up for it but untill today I did not see the use it was in complete servicing I compliant to jim but he keep on refered my to web I could not find my company service label over time got frustrated with yp and ask to concealed the Services but he did tell me that I was bound to a contract.. yet and and call or wont be able to find it as company that legit.. I keep calling yp main line but they just telling you got wait untill my service contract is up in march.. I got email saying "sorry to see me go" but still getting billing with no legit answer or service

I am looking for people thats interested in law suit.. calling Bbb, federal trade commission also.

Giday. A.

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Thryv
Thryv
Grapevine, US
Oct 11, 2017 5:15 pm EDT

Hi -

I'm sorry to hear of the issues outlined. This matter was escalated to Chris in our Client Care Dept. Chris advises that he reached out to you regarding this matter and discussed all concerns.

Thank you,
Ed

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7:50 pm EDT
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YellowPages web page

Customer ID [protected]
Grael Trucking LLC

The first of May 2017 I decided with the "help" of Ryan Womack to advertise with Yellow pages. He assured me that my website was going to be wonderful and that the 80.00 per month was going to be well worth it. I received the first website proof and it look ridiculous! It was so bad that even Ryan said that it was bad the second was more of the same. At one point he even told me that he was working on it himself because it looked so amature.

2 months go by and after still not receiving a final approved website I tell Ryan just cancel everything and that I wasn't going to do business with YP and that it was a waste of time. Ryan came back with "my manager and I listened to the recordings and you agreed to the one year contract".

I received an email from the website department weeks later saying "here's your website" and the new web address. Not only was the website more of the same, but I never even approved the new website address. I emailed back and told them that I never approved any of this and to remove it immediately. I then get an email saying contact Ryan to cancel the website.

So now I have made several payments for a website that was never approved or finished and they won't cancel it even though the job was never done.

Obviously I do not need to add correspondence regarding this since Ryan let me know that under no circumstances will I not be able to end my contract because he has a recording of it and of course the contract I signed. Which I never received a copy of.

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Thryv
Thryv
Grapevine, US
Aug 08, 2017 3:38 pm EDT

Hi - We're sorry to hear of this matter and would like to look into it for you. If you could, please reply here or via email at Social@dexmedia.com providing your business name/address, and a preferred contact number for follow up. Thank you, Ed.

T
Author of the review
T
Trints70
, US
Aug 08, 2017 3:59 pm EDT
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Replying to comment of Thryv

Ed,

Thank you for commenting and stating you would look into this, but unfortunately I have tried several times to get this contract cancelled without any success. I either get "I'm sorry I will look into this" and either do not get a response back or "You're in a contract". I have lost all faith in the business practices of the yellow pages.

Trina
Grael Trucking
Portland, OR

Thryv
Thryv
Grapevine, US
Aug 09, 2017 1:59 pm EDT
Replying to comment of Trints70

Hi Trina - I hate to hear that's been the experience and that customer service expectations weren't met. I've passed your information to our Client Care team for follow up. This matter will be revisited to see if we can try to work toward a resolution. Thanks, Ed!

YellowPages Customer Reviews Overview

YellowPages.com is a digital directory service that provides contact information for businesses and services across various industries. Users can search for local businesses, read and write customer reviews, and obtain addresses and phone numbers. The platform also offers advertising solutions for businesses looking to increase their visibility. Additionally, YellowPages.com provides a range of tools and resources, such as maps and driving directions, to assist users in finding the services they need.

YellowPages In-depth Review

In summary, YellowPages is a well-known directory service offering a wide range of listings and useful features. It has a user-friendly interface, though there are areas for improvement. Below is a detailed review based on specific aspects of the website.

1. Overview of YellowPages

YellowPages, found at www.yellowpages.com, is a comprehensive directory service that connects users with local businesses, services, and professionals. It is a resource for finding contact information, business hours, and services offered.

2. Ease of Use and Website Navigation

The website is easy to navigate with clear categories and a search bar prominently displayed. Pages load quickly, making the experience smooth for users.

3. Range of Services and Listings

YellowPages offers a vast array of listings covering many industries. From restaurants to repair services, users can find almost any type of business.

4. Accuracy and Quality of Information

Most listings provide accurate and up-to-date information. However, some users may encounter outdated data, which can be a drawback.

5. Search Functionality and Filters

The search functionality is robust, with filters that allow users to refine results by location, service, and other criteria.

6. Additional Features and Tools

YellowPages provides additional tools such as maps and directions, which are very helpful for users trying to locate a business.

7. Customer Service and Support

Customer support options are available, but response times and the quality of assistance can vary.

8. User Reviews and Ratings System

The platform has a user review and rating system that helps others make informed decisions based on the experiences of past customers.

9. Mobile App Availability and Functionality

YellowPages offers a mobile app that maintains most of the website's functionality, allowing users to search on the go.

10. Advertising Options for Businesses

Businesses can advertise on YellowPages to increase their visibility. The platform offers various advertising packages to suit different needs.

11. Pricing and Value for Advertisers

Advertising costs vary, and while some businesses find it a good value for the exposure, others may find it less competitive compared to other advertising platforms.

12. Reliability and Uptime of the Website

The website generally has good uptime, ensuring that users and advertisers have consistent access.

13. Comparison with Competing Directories

Compared to other directories, YellowPages holds its own in terms of the range of listings and features, but it may not always be the first choice for users or advertisers.

14. Community Engagement and Social Media Presence

YellowPages could improve its engagement with the community and presence on social media to increase its relevance and user interaction.

15. Security and Privacy Policies

The website has security and privacy policies in place, but it is always advisable for users to review these policies to understand how their data is used and protected.

16. Success Stories and Case Studies

There are success stories and case studies available that showcase how businesses have benefited from their presence on YellowPages.

17. Areas for Improvement

YellowPages could improve by ensuring all information is current, enhancing customer service, and increasing community and social media engagement.

18. Final Verdict and Recommendations

Overall, YellowPages is a useful resource for finding business information. It is recommended for users seeking local services and for businesses looking to increase their visibility. However, users and advertisers should also consider other directories and marketing platforms to ensure the best outcomes for their needs.

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Phone numbers

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Website

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