Yandy

I purchased almost $800 worth of gear, including almost $80 for shipping.
When the gear finally arrived it was bad quality and worst of all the sizing was not even close to what they stated on their website, I don't know where they got this chart from but its not remotely close to being right.

I did complain but was told its my fault and their chart is correct, when I replied and said they should fix their sizing chart, I received a rude reply from a Pam just saying have a good weekend. Beware of this company! Better still shop around or read the feedback on some of these websites before you let them have your hard earned money..

I have ordered several pieces of lingerie from www.yandy.com and was supposed to get my order in 14-21 business days. I wanted to make a big order, but decided to order only few things to see was Yandy trustworthy or not. I'm really glad that I did not place a huge order! My items did not arrive even after 30 business days of waiting! I guess they decided to keep my money. Emailed customer service and asked them to refund my money and still no response. I'm so frustrated and disgusted and the same time and have no idea what to do now. Will never order from them again!

My boyfriend ordered a dress from www.yandy.com for me. He said that the seller overcharged him for the shipping, because he chose the express delivery. As well as the size of the dress was wrong and the seller didn’t respond within couple of days. When we finally got the response, he said that we would pay for the return. My boyfriend returned the dress and the seller stopped to respond.

If you want a costume just go to a Party City and spend the extra money on it. DO NOT WASTE YOUR TIME ORDERING FROM YANDY. I bought a hello kitty costume in a size small because the measurements on their site matched mine. I got the costume and I could not even fit it over my head ! I am not a big girl, only 100 pounds so I was not trying to fit into a size that wasn't mine. The costume fits an 11 year old ! I called customer service right away and they were rude from the beginning arguing with me about the measurements. I had to put my mother on the phone. As soon as she started talking to them they told her "Who are you? We can't talk to you. We need authorization from your daughter." I could not believe that I had to authorize my own mother to talk about a Halloween costume. They eventually told me that I could send the costume back and when they get it they will give me store credit. They would not let me buy the new costume and then credit my card when they get the other one. They said if I wanted to buy the costume now they would not credit my card they would give me store credit.This would mean they got $60 out of me. I need the costume by the 26th so this means I would have to pay to ship it back to them and pay for a tracking number so they can't say it got lost and they didn't get it. Then I would have to pay for next day shipping on the new costume so that it would get here in time. I decided not to send the costume back and eat the $36 spent. It is not worth the money time and aggravation. This is what the customer service rep wrote in an E-mail to me about sending the costume back "I have made a one time exception for your order for Store Credit Only as long at the item(s) is in it's original unworn condition.

Keep in mind your mother's comment were the costume was for a child. This costume does not get ANY longer it only gets wider." The length was not the problem the width was a problem which was 27inches at the bust when I measured it. What adult is 27inches I am not even a full grown adult and I am more than that. Do not buy from this site you might think you are getting a great deal, yes there stuff is cheap but there return policy sucks and there sizing charts are wrong ! So now I am out $36 and I have no costume for a Halloween party all thanks to Yandy.

Their exchange policy made me really frustrated because I couldn't exchange something for a different size. They have a rule where sale items are excluded from returns or exchanges, which makes no sense. And this item wasn't even super cheap, it was close to 30 dollars. I just made my first and last purchase.

Horrible customer service. Among the worse ever. And although it's posted, it shows it was built by someone who has no business background.

14 day return policy is enforced like a cop. So the item takes time to arrive. And so after 10 days of receiving it, it was determined the item was not what I needed. I wanted to return it. Unopened.

I was told the return time has elapsed. And I told them you could charge me a restocking fee and give me store credit. I was denied.

So they would have lost no money. I would have returned as a customer. And they denied that?

Terrible.

So they lost me as a customer. And I am writing this review. And I am telling as many people as possible about my experience.

I am not sure how much I would spend there in the next year. I loved the site, so maybe $300. And because of their return policy, they miss out.

And imagine if only 10 people believe what I do? That's $3000. And if they keep doing this, they are just losing money by the day.

I normally shop in stores, but sometimes I like to stay inside and do the shopping online. I stumbled across Yandy.com, and used it several times. I was later stationed Overseas and decided to order something else for an acquaintance. The order kept saying "declined", but I always have sufficient funding in the checking account. I used the "online chat" option and was greeted by a clearly disgruntled employee. She had told me that since I have an overseas I.P. address, she will not approve my order. I have ordered from them several times before, but I can't stay in one place - I'm military. I tried to ask what is the problem, but she replied with "Sorry, Bye".

They have lost a customer here. I will not utilize their site ever again.