H&M
reviews and complaints

As a potential customer looking to shop at H & M, I must say that the reviews are quite mixed. Some customers have praised the good quality and reasonable prices, especially mentioning the summer collection. However, there are concerns raised by others regarding customer service issues, such as overcharging incidents and difficulties with returns. It seems like H & M offers a wide range of stylish clothing at affordable prices, but there might be some inconsistencies in their service quality that potential customers should be aware of before making a purchase decision. It's essential to weigh the pros and cons based on individual preferences and experiences shared by other customers.

The store features lots of casual clothing, it's not too expensive knowing the fabric is not the fanciest, but they don't hide this fact. They are offering products to make it affordable to anyone and the styles are well-rounded. Since they have standard clothing, I always find a shirt to buy there, sometimes it's just plain black shirt but it's still something. An old client of H&M, I don't recommend putting any huge brand-like expectations of clothing, it's just simple apparel. It's important to have a store like that where you know you can visit any time and buy what you need in an affordable price.

Customer service wise I have never had a problem with this company. The quality of their clothes is overall good. You just have to be a smart shopper. If it is $5 you are going to be getting what you paid for. I have been having a lot of problems getting my online orders and so I eventually called because I needed the clothing for an event. They weren't able to get the package back to me but they were still able to reorder it for me and give me next day shipping and money off my previous order. Very helpful and they suggested somethings on how to write my address so it would not happen again. Thank you Omar and Jason!

I ordered from a sale they had, mostly basic shirts and tights but I love their material and the way the clothes fit me. I mostly shop at Charlotte Russe and their clothes vary on size. A medium may fit too tight and I don't like that. I like the selections and pricing of their clothes and will be ordering again. I received my package fast but the only issue I had was that I wasn't able to track it. I use the app and the tracker wasn't working for me so I had no idea when my package was arriving, I just knew it had been delivered. I wouldn't count that as an bad experience though because it happened the first time I ordered from Vans too. Definitely would recommend others to buy

I've never shopped online from them, however I'm one of their most loyal costumers "in store". I love H&M because they keep track of the latest trends - while still selling classics and basic clothing - and their prices are cheap. I like the design too. Quality is generally good, although sometimes prices don't really "match" the item (you can find a 100% cotton top for 5 while a 100% polyester may cost 20), and this is the only thing I feel like I wanna warn potential costumers about. You could spend way too much money on a pretty but low-quality dress, while not noticing a great skirt with amazing fabric at a very cheap price. This being said they remain my favourite "low-cost" brand to date.

I recently purchased a handbag from H&M I can honestly say it was well worth the money. This has become my everyday bag. It is very spacious Ican fit my basically my whole life into this bag, it has three compartments (two with zippers) and three inner pockets with 6 x 10 ? x 14 ? in dimensions. It also has sturdy straps and a detachable shoulder strap so you can carry it multiple ways. It is black with gold detailing on the straps and zippers that add to the style of the purse. It is made of a very sustainable leather-like material and has black stitching around the perimeter of the bag. It has gold beading on the bottom to support the foundation of the bag. This would be perfect for someone like me who carry a million and one things in their bag, or just appreciates space. The only thing I would change about the bag though is the fact that it doesnt have a closing, just zippers on the side compartments so people can easily see into my bag and that may be a problem for someone who likes the idea of privacy, but other than that it was a great buy. Id give it a 9/10 rating.

Living close to the beach requires more bikinis. I love shopping online for bikinis because it's so convenient. H&M is one of my favorites, because their sizing is just perfect for me (I'm quite small and it's not easy to find stores that has my size). I always get the smallest size, but H&M offers sizes from 34-50. This set is available in 5 colors (light blue, bright red, black, khaki green, and white). The pricing is reasonable for the quality and durability of their swimsuits. Their bikini tops' standard pricing is PHP 899, and the bikini bottoms PHP 599. I have H&M swimsuits I have been using for about 3 years and they're still in good condition.

In this video, I'm sharing my experience in wearing this bikini set for the first time. I hope you find it helpful and if you have questions or suggestions, please comment below.

https://www.youtube.com/watch?v=Ad-Com6PAg0

Stay safe and healthy! Thanks for watching!

***If you want to check the items, below are the direct links***
https://www2.hm.com/en_asia5/productpage***006.html
https://www2.hm.com/en_asia5/productpage***005.html

Now, before I start I would like to get this out! H&m goes through various locations. As I was tracking my shipping, I realized that my package went from a place that was father then were it was in the update example how did it go from ny to Hawaii ( ex). Now i don't know if living in nc is a reason I never have problems w shipping but I realized people who live in like la or ny usually don't have the best experience w shipping. I called the customer service 3 or 2 times and they were extremely sweet and caring she even lead on a conversation while she looked for my package and he also made me feel comfortable calling & shopping with them again. I really do appreciate it Because I don't really like online shopping. Not that I've had a problem with shipping ( never did) but I'm afraid I will. I just want to say it went quite faster then I thought I ordered it on Saturday the 6 got the email that they shipped it on the 7 tracked it every since then & 3 days later it's at my local post office I'm expecting it tomorrow. Hopefully I'll have this luck again, also I've read many reviews my concern was shipping I wanted my order before Valentine's Day and I'm so excited that I'll be getting it happy customer hands down.

If you are in the need for new and astonishing skinny jeans, hurry onto the nearest H&M near you! The skinny jeans that H&M provides also comes in variety of colors. The best feature of the jeans is how it fits on your legs. For instance, I adore skinny jeans that fit me properly and show every curve from my hips to ankles. Furthermore, the jeans that are long enough and do not seem like you are going to grow out of them the next time you put them in the washer. As for a recent example, when my mother and I went to the store together we went in there just to get any ordinary regular skinny jeans. Although, when I grabbed the white skinny jeans that were on the shelf and went to the fitting room, it felt as if I was at the tailor getting my clothing resized. Additionally, the pants was just anything you could ask for from sizing to looks! However, I recommend to go to the store for these type of jeans, due to the fact that if you want the size that appears to look good on yourself, online ordering is not the best option. If you are 100% certain that you know your size then go ahead, be my guest. Overall, I would recommend you to buy any of H&Ms skinny jeans that they advertise to sell. You will be missing out if you dont!

I love H&M. It is affordable and the sizing is perfect for my petite height. It is very hard for me to find work clothes that fit my body, and H&M offers great work clothes that not only fits me perfectly but also within my budget. I can easily find a work appropriate dress from H&M for under 50 dollars and I'm good to go. Sometimes those dresses goes on sale, I could even get it for 15 dollars. I can never find any clothes that is this cheap and fit me so perfectly and also work appropriate. Quality is not always the best. But you got to look for quality pieces. It doesn't always happens. But it will happen once awhile.
I have some hoodie, cardigans, basic shirts, and jeans from H&M that last me 5 years. And it is still in good condition.
Coats? Not so much. H&M doesn't carry thick winter coats that is good quality. Dress? Not that many that is good quality, but a few every now and then. I got some sheer blouse and sheer dresses from H&M, it ripped the next day of wear. But H&M is good at the basics tops and sometime work clothes, if you look carefully.
I shop there at least twice a month. My store doesn't carry that many sizes and styles as H&M website, smaller sizes runs out quick in my store, and they usually don't restock. So I was very very happy find out H&M finally launched online.
H&M website is good. Shipping is a bit slow but they are using USPS, and I actually prefer USPS. I live in an apartment. So USPS is the ONLY mail delivery service that will leave my package in the front office or my mail box. Any other delivery service will just leave at my apartment door. So I like H&M's choice of shipping carrier. During Christmas, H&M will use UPS for next day delivery.

The only part I hate about H&M website is: SHIPPING is not always FREE. That bothers me so much. Because almost all retailer offers FREE SHIPPING or FREE SHIPPING over certain dollars amount DAILY. But H&M only offers free shipping during holidays or special days. Majority of the time SHIPPING and RETURNS is never free. That is a HUGE downside. Because just about 90% online retailers offer free shipping choice DAILY.

ALSO, H&M store doesn't take online order's return. WHY? I don't understand this. Again, just about every retailers will take online order's return in store. You can always return online order stuff in the store. H&M is the only retailer that I shop doesn't take online order return in store.

I did return it through mail. It was smooth and quick. But like I said, it is not free. They will deduct 5.95 return fee.

I placed a recent order with H&M to be sent to my family's place, to arrive while I was visiting and helping my 80year old relative. The shipment window states that even with COVID, 9 days is the max delivery time from the ORDER date. It past 9 days, so I contacted H&M to see what was going on. My tracking number showed that the package hadn't moved in over 5 days. When I reached out the customer service representative told me that it hadn't even technically shipped yet, it was just sitting with one of their shipping partners and that USPS hadn't even picked it up. This is on the 9th day, and the day I'm supposed to be receiving it. I explained this to her and tell her that I will be leaving town in just a few days and it hasn't even shipped yet. So I asked if it can be somehow forwarded to my home address. She tells me she can't do anything about it, neither can H&M, and then I should contact my post office(who will not let you change it and tells you h&m is responsible for changing it). She then tells me that it can take up to 22 days to receive an order, and that the 5 to 9 days on the website, is just a rough estimate and not likely. She tells me that it's not outside of the 9-day window yet(even though it it's the 9th day and it is states away and not shipped), And that I should add an additional 13 days to that and if I don't receive it I can file a lost package claim. I explained again that I was out of town helping family, and that the address that was being sent to was not an address where I could get something from after I left. She ignored me and kept copying and pasting the statement about how shipping can take up to 22 days(which is NOT listed on their site). Their site states "5-7 BUSINESS DAYS" in the reference chart about covid and at checkout 5-9 days. 22 days is more than double that and it's not disclosed.
So now i will be out the money for the entire order. If they had just been truthful about the shipping dates I would have had it sent to a different address, But instead they're lying to their customers and giving a false date this less than half of what the actual shipping date is promised.

I will not be shopping with H&M ever again.

EDIT:
Over 31 days later the package arrived. H&M made me pay an additional $10 to get ti from the post office. After 2 hours on the phone, they promised that I could return it past 30 days since it was in transit due to COVID and that they'd give me a refund for what I paid in shipping... when I got to the store to return what didn't fit, I was told I could NOT return past 30 days, even though customer service told me I COULD. They tried to pass it through manually, and instead of the $45 I was owed back, I was told it would get $26 because the customer service rep didn't refund me for the shipping I paid, but adjusted my items price so that my clothes was cheaper and if I tried to return it H&M would still get to keep my money. The staff at H&M saw this and tried to refund it anyway, stating how wrong the online service was and how it shouldn't happen. Everything went through(even though they couldn't get my full refund amount, it was about $3 less than what I paid) and then I got an email over 2 hours after I left the store saying my refund was REFUSED. So now they have my items AND my money! DO NOT BUY FROM THEM! YOU WILL NEVER GET YOUR MONEY BACK.

H&m has the worst customer service I have ever experienced. I will never buy clothes here again. My story is:

On August 17,2015 I added 5 items for $56 in my basket. Whenever I checked out, I got my card declined. I changed my card 4 times, including a debit card that I had over $1000 in the account, so enough for the check out. All were declined with the same error " the information you enentered was incorrect... "

I called the card companies. They said they already open signal for h&m, if there was problems, it should have been from h&m, that h&m didn't get their signal back to process my order.

I called h&m, the representative insisted that I couldn't check out because of my cards. I asked to talk to a technical person to help me solve the issue. He said no one can help me because it it not H&M IT system get problem.
--I asked: "do you have enough knowledge about IT to tell me that this error is not from your system".
--He replied "Are you mocking me?"
--I said "No, I am serious. Are you an IT guy or a customer representative to help customer with regular questions?"
--He said "our system is fine. I have handled 4 transactions this morning and no one got issue"
--"Then tell me why my cards didn't go through."
--" I can't tell you why."
--" So transfer me to someone can"
--" no one can. Our system is working fine. You go check your cards at a store. "
--"let me tell you, even if you don't get problems with any transactions this morning doesn't mean nothing wrong with my account. And even if I am the 1st one to report the problem, you should help me.to report it to the higher level or to the technical team"
-- " Anything else I can help?"
--" you haven't helped anything "

Anyway I asked for my husband help. We used his card to check out at a Walmart store half an hour before we place the exact order under his account and by his cards at the same day. Hah, again 4 different cards were declined.
We called h&m. The representative said she doesn't think that the system was in problems. She thinks because I tried to check out so many times?! Alright, then i asked how can I buy things on h&m now. She said, go to the store. Hah, if stores have things I want, I didn't need to go online. After a long discussion and the representative kept saying no one can help, I asked her to transfer me.to her manager. She transferred me to her manger, Roy.

--After hearing what I have encountered, Roy said: "there is nothing wrong with our system. If you want, try back in a couple day, or go to a store near by".
--I said "storenear by doesn't carry the items, can you ship things on m basket to the store?"
--He replied "no, we can't do anything".
--I was mad " so I just want to buy things from you and I report that none of my cards, my husband's, and recently we just tried our mom's card and you are saying that you are not going to help me to figure out why the problem occurred?"
-- He said " yes, you are correct".
-- I said " so what are you good for?".
He hung up he phone.

Not only 1 person, but the whole h&m team were rude. They are talked to customers as we are begging things from them. It is not the way business should be treating customers, at least in the US.

I never want to purchase things in h&m any more.

This business doesn't have conduct. People who read my story, please consider if you want things from h&m.

I am waiting to see h&m vanished out from the market