Yamaha Motor Corporation
Japan - 430-8650
On the websites of kawasaki, honda and yamaha they state that if you purchase their extended warranty for your product that you can "... Take it for warranty service at any authorized dealership...". This is false and misleading advertising and all three of these companies know that they are deceiving consumers. After purchasing a new kawasaki jet ski and a 48-month extended warranty with it, I found out when I needed warranty service that the local dealership would not honor the factory warranty because in their words, "I did not purchase the jet ski from them". After contacting the customer service section of the kawasaki factory they admitted that because of the proprietary ownership of the dealerships that the factory has no legal grounds from which to insist their dealerships honor the factory limited nor extended warranties. Of course they say nothing about his in their warranty contract nor on their website. Wanting to discover how widespread this problem is I called the other major recreational vehicle manufactures and found that honda and yamaha are also conducting false advertising of their extended warranties. It is not universal but all three of these companies have renegade dealerships who refuse to work on anything not sold from their dealership. Of course this doesn't not solve the problem for consumers completely because we all move frequently but no matter how you purchase your kawasaki, honda or yamaha (internet, out-of-town, ebay or similar auction site, craigslist, etc.) make sure you ask your local dealership if they will honor the factory limted and extended warranties.in many cases the extended warranties stay with the product and are not limited to the original purchaser. So if you purchase a product that includes an extended warranty make sure you properly transfer it into your name during the transaction of the sale, verify with your local dealership that it actually is covered under an extended warranty and for what period, and most importantly check whether your local dealership is willing to honor the factory extended warranty. Lastly, please help me in my campaign to get kawasaki, honda and yamaha to change their false advertising on their websites. Write them letters and write to the federal trade commission. The ftc will only take action when they receive numerous complaints so I need your help to get this solved. Thanks.
I own a yamaha fz16 for the past one year, I have been servicing the bike on time and through autorised dealers/ service center's. But never was I once satisfied with the service. My bike is still under warrenty and around a month and a half ago the speedo meter got faulty, it wouldnt work, keeps blinking. So along with my seventh servicing, I asked them to change the faulty part, but as the stock wasent available then, they asked me to come back. Now it has been almost two months and they still keep postponing. Have also tried speaking to mr. Omkar [protected], who is supposed to be the manager or owner, but he did not giv any importance to my problem also.
The dealer is,
Karpe yamaha, karpe corporate, aquem-alto, margao - goa, india
Hoping this wont go on deaf ears...
Closing the service station of the yamaha in vapi its very difficult in getting our bikes repairs the next service station is too far away from our place please follow up soon as there are numbers of customers in vapi rather than in surat.
I bought new yamaha fazer on 13 jan 2010.
The engine of the motorcycle vibrates too much, which I can feel in my hands through the handle while riding the motorcycle.
I have checked other yamaha fazers and found tha such vibration was not there in other bikes, implying that there is some problem in my fazer's engine/piston
Kindly change the engine as it is in the warranty period.
We got a yamaha motorcycle (dau branch), so we have it fully paid last november 2009, so they ask us to get the or/cr in a couple of days.. Now its already february 2010 and still they have not yet issued the said or/cr.. And the worst part is we cannot renew the registration of the motorcycle because we need these documents. When they were chasing payment they are quite active in pursuing us,, and if payment is delayed they will automatically slap penalty.. Now in getting our rights on the or/cr (because we have already settled in full our debts) they keep on asking us to comeback at another time for more than 2months now!! Where is the justice here!!!
Faulty part (shift pedal collar) was discovered (September 18th, 2009) during routine service of a 2006 Yamaha fjr1300ae. Yamaha did not have the repair part. The motorcycle was disabled for more than two months. Yamaha customer service stated "they had never had to replace this part and were not planning to manufacture the part until December 2009". The dealer was most sympathetic and eventually located the repair part from a used parts source. As of this date Yamaha did not offer any reasonable remedy to me for this problem other than to just wait until the part could be manufactured. The lack of timely response from Yamaha is completely irresponsible and indicates their inability to properly support their products and their customers. This is completely inexcusable considering their claim that the FJR is one of the most reliable sport touring motorcycles in the world, and their hefty last price of $15, 000 for this vehicle. Yamaha further demonstrates their lack of regard for their customers by not providing customers with a way of forwarding written complaints to their corporate headquarters. As a mature rider with over 30 years of riding experience, I cannot recommend Yamaha as an option for any serious motorcycle enthusiast. This experience has resulted in my complete lack of confidence in this motorcycle and Yamaha Motors. Rick Miller [protected]
This is vijai from tamilnadu. Sorry to say, im not satisfied with "buy and win" and "ride and win" offers, last week I went to yamaha showroom to have a look at yamaha gladiator, currently im having yamaha crux.
My friend bought yamaha gladiator last week.
For my friends gladiator, they have given one scratch coupon but not keychain or cap.
But I asked the manager about the gift, he replied
"I didn't received any keychain or cap from the main dealer"
But its not fair to say.
I will provide the yamaha branch and main dealer details below,
Please take necessary steps against the dealer or please provide the gifts which is required for
Dealer... The gifts are always in demand with the dealer.
Yamaha showroom address :
Sri saravana motors,
R.K. Palayam road,
Dealer address :
Its my yamaha and yes! Yamaha...
If u need any further clarifications please feel free to contact to my mobile +[protected].
I am a customer of your most recent model bike fz16. I bought this on 15/01/2009 from george maijo industries ltd. I would like to bring to your kind notice about the pathetic situation I am facing after spending rs 72, 000 (rupees seventy two thousand) to buy your product.
I am writing this mail with great displeasure. From the very first service itself it showed major complaints, which I informed your esteemed dealer. But they failed to rectify it even after repeated request.
The complaints that I face are
1) the bike stops in the middle of running.
2) the mileage has been only a meagre of 30km.
3) the front fork has vibration on a speed of 50km/h or more
4) booming engine sound after first service.
5) low speed eve after accelerating on running
So please be kind enough to make immideate solution to these problems, on failing I will have to render onto other steps.
This is a copy of my mail to yamaha motors wich I have sent on may 8th (almost 4 months and no reply) but I got no responce from the manufacturer and their supporters... Had been to yamaha service more than 10 times but they could not solve the issue... Now I dont really know what to do... Please help me..
Yamaha is the worst service company towards customers and bad product supplier too
I have got a gladiator ss on august 2009 month from orpi agent coimbatore. A worst place and worst yamaha products. Cheapest yamaha products comes here I hope.
Hey guys think of yourself, I am talking truly, just see the list of new yamaha bike orpi agents problems.
1. At 60 kmph my bike started to shake heavily, the handle jerked which created hand and shoulder pains.
2. My rear wheel wobbles when I go on the road at normal speeds which created lack of my driving confidence.
3. My head lights were worst.
4. My bumpers not aligned properly.
5. Carburator was not proper, my bike stops here and there, then I have to start again.
6. Finaly a great problem. My bike handle was not straight, oh my god. I always had chest and hand problems.
7. Heavy problem is, one day when I was driving suddenly my bike stopped slowly and stopped at a point. I dont know the problem. Then a auto driver came and said the disc brake air lock happened. Then he bought his auto spares and cleared me that in the hot sun.
Please please dont take a gladiator. Or yamaha bike please plese
Middile class guys pls pls pls pls no dont opt any yamaha bike.
If you want to mail me, mail to [protected]@yahoo.com
Pls guys dont waste your parents money just for sake of show
I have purchased a bike of yamaha, model r-15 no - dl4s ax 7835 in last december from adharsh yamaha, aurbindo marg new delhi -16
I always went to the said agency for the service of bike at equal intervals and watever the amount they quote, I always paid that.
I went there on 9-09-09 as there was some problem in the disk brakes and they immediately asked me to replace the same, I agreed to them and they issued me a bill of rs 2, 601 which I paid bill no-3587 dated 10-09-09.
I was notin the sation for the last one month and suddenly the disk brakes troubling me again, I straight went over there and they again asked me to change the dics brakes.
My question is this can the disc brakes of this costly bike can fail within less than one month.
Please sort out my problem. Because as per their statement, they told me thatthe dics brake sof bike can fail within one day, they also told me that you can go anywhere, and you can complaint in any manner.
So, I am doing thing complaint in writing to you.
Kindly do the needful and oblige.
Thanks & regards,
In the summer months the heat causes the bike to flood when the engine is hot and you leave the bike sitting in the sun for several minutes. I have not been able to find a mechanic or any one else who can nail down this problem. I ask everyone I see on an 1100 V Star, they all seem to have the same problem. The manufactor of the machine do not seem to want to check into this problem.
Other bike shops place blame on bad gas, which is bull, and no one wants to help.
I Ankur goel have purchased YamahaFZ16 on 25th january09 having Engine no. 21c1032261 and Chasis no. me121c01192031832. and now I have got a problem with its meter not working and the distributor from which I hav purchased has left the agency and the other centers are not doing the favour o replacing the parts as it is in a warranty period. so plz do the favour for me immidiately. ok I would be very thankful to you. my number=[protected].
I have told u before also. but no action has been taken.
I bought 2 yamaha receivers and they were the most complicated receivers i've ever had experience with. I'm...
I have purchased a yamaha fz16 on 17th, july2009 and in not more than two months a considerable issue of usage of substandard spare parts has came in front of us.
Bike's rear wheel rim has got a crack in it and since there are tubeless tyres, air is passing through the crack of the rim. Earlier, I thought that its a manufacturing defect so obviously showroom people will definately take care of it but when I approached the showroom than the worker over there told us that they have three other complaints with the same trouble and this kind of trouble has occured due to poor roads of the city. He also said to us that nothing can be done in this from the company's side and we have to go for an insuerance claim only.
In not more than two months, the rim which is such an important part of the bike's body has proven its substandart quality after getting a crack in not more than two months in it but what was more shoking was the attitude of the showroom people towards the issue as if it is a very regular case and this is not a fault on the company's part.
But if thats what the company people think than they should provide complimentary rims to the customer right at the purchase of the vehicle or this should be told to the customer that this bike is not to be driven on the indian roads so they should all shift themselves to us or some other developed country as the rim will crack here after riding the bike over here.
I was seeking a remedy by the company people in the showroom only but got badly dissapointed and had to choose this way to get the matter to the company's attentation. Kindly provide me with the suitable remedy as soon as possible.
Myself pushparaj, I own r15, I was really very proud to own a bike like r15, but now I hate to drive my r15, the engine noise and the vibration are worstand the handle bar is not straight, for each and every service I will change my engine oil. From the first service till now am giving service in paras yamaha only, I have changed everything what they said but still they cant reduce the engine nosie. They saying that the bike is old and the engine noise is normal. I paid $ 1, 10, 000 for the bike, if the bike cant give the performance for not even a year, does this price is the best price orhte worst, I dont know, whether its the service problem or the bikes problem. Before this bike, I owned karizma, I got the engine noise after two years only, really yamaha is slowly losing its reputations due to the worst dealers, with in 9000 kilometers I have changed both disk pads, unless yamaha takes the action, nothing can save yamaha.
I had purchased FZ 16 Yamaha motorcycle MH02 BH367 on 4th June 2009 from Excellent Yamaha (Authorized dealers of Yamaha MotorsIndia Sales Pvt Ltd) Regd Office Shanti Sadan, 45, Telli Park Rd, Andheri (E), Mumbai 69. 022-[protected]
I started facing problems with shockupser from the 1st week itself. When I tried to accomodate a pillion rider with me the shockupser was not able to carry the load due to which the speedbraker touched the engine, stand etc. I complained immediately to the above mentioned dealer and they tightened the shockupser atleast 10 times due to which it has started vibrating! I am completely fed up with poor communication and service process from this dealer. I always keep gettig assuarances that some engineer will visit the showroom and look into the matter but no one has come till date!
Right now my bike is lying at the above mentioned showroom.
I want a new shockupser from the company as I have just purchased this bike!
Please look into the matter and kindly have my shockupser replaced asap.
I purchased my Yamaha FZ16 motorcycle from Pune in Nov 2008. Till now I have done 4 servicing of the bike but I am really Angry, Frustrated and totally dissatisfied with the kind of treatment Yamaha service engineers gave me.
Last week, the clutch cable of my bike suddenly ripped off. I somehow managed to fit a BAJAJ clutch cable instead (Attention:It has been a year to the release of FZ16 and the Bike spares are still not available in the outside market).
But like every other bike lover, I love my bike and insist on original spare parts so I visited the "AUTHORISED PUNE" Company service center next morning (Saturday).
But, as usual the service engineers were reluctant to even look at the problem and asked me to come later in the evening. FINE!!! No probs.
ok.. now I got a little late (instead of 4 pm it was 4:30 pm, BIG BIG MISTAKE!!!) so I called up the engineers requesting them to whether I can come down with my bike to do the bike-repairs?
But another excuse (These guys never fall short of one, really astonishing ain't they???)
They said now its too late... it takes 1 hour to just fit the clutch cable (same guy had told me it will take just half an hour for the repairs same morning)
So they just throw me this sentence:"Come down tomorrow ANY TIME"
Fine!!! I asked them about their lunch time (Clever me!!!). On earlier day it was 1pm-2pm which conveniently changed to 1:30pm-2:30 pm the next day.
So I asked them, whether I should come at 2:30 pm next day???
To this they replied "No sir!!! We have some important work to do after lunch break (Every Indian knows what IMP things we Indians do after lunch break!!!). So Come at 3 pm sharp."
So ultimately I reached service center exactly at 3 pm. I was told that we will do the repairs as soon as possible and deliver the bike (This was the only time they spoke properly to me)
But to my dismay, the bike was not even touched till 3:30 pm.
When asked about it, reply was as follows;
"HAVE PATIENCE... We already told you that it will take 1 hour for the repairs"
— > that sums up to (1/2 hr of Time pass+ 1/2 hour of repairs)
My question to you is, in these days of tough competition is it just enough to launch a COOL LOOKING bike without paying attention to customer satisfaction???
If the answer is NO... then please take strict action against these service engineers. If they are that frustrated with their jobs its better that they should start searching for other kind of jobs.
My only concern was that due to a broken or loose clutch cable the clutch plates or the gearbox should not be damaged. Can't Yamaha service engineers consider a case such as this URGENT and give fast response & do the repairs urgently?
Why we should scratch our heads for such a small problem??? I had to wait 2 days to get the problem solved!!!
Who should be held responsible if my bike breaks down suddenly due to this poor service or if the gearbox is damaged???
I request you to take strict actions and ensure customer satisfaction when it comes to BIKE SERVICING. Wearing sporty Yamaha Jackets & cool sunglasses wont get you far!!!
Take care & be alert,
Purchased a 2006 Yamaha vino 125 motor scooter that was financed through yamaha motors corp. account#[protected]. Payments were through
retail services, P.O. box 17602, Baltimore Md. 21297.
Loan was paid off in full back in June. As of this date, the title has not been sent to me. I have a sale pending
and this is delaying the transaction. I been told first that
the title was sent out on June 22, 2009, then was told
it was sent out on July 2, thentold again that it was sent out on July 8. No one can tell me where the tiltle was sent, only that it was sent to my address, at 54 Countryside Apartments, Hackettstown, N.J. 07840.
The people I spoke to at their customer service number at [protected], were very discourteous and more or less seemed not to care one bit about my concern. This whole situation has left a very bitter taste in my mouth concerning Yamaha Motors Corp. and their financing. I would hope that you could give this matter immediate attention so that I can get this issued resolved. Thank you in advance. Sincerely,
Chris G. Chiappone
54 Countryside Apts. Bld#6
Hackettstown, N.J. 07840
Good day! Sana poh maging maayos ang inyong yamaha branch service center ksi kming mga customer nyo ay umaasa n maging ayos ang pakikiharap ng sino mang branch manager o crew ng inyong branch. At sana ay laging may mga stock n accessories ng motorcycle n inyong ibenebenta sa inyong customer, kahit na isang kairasong goma ito para sa preno. Mahalaga po ang proteksyonan ng inyong customer lalo na kung sa preno ng motor ang may deperensya
Masakit man skin ang nangyari sa inyong branch sa Taytay Rizal, n dinala ko ang aking motor n nabili ko sa Mandaluyong Branch. Eh mas malapit sa amin ang Taytay branch ky doon ko dinala ksi may mararamdaman ako sa aking preno sa unahang ng motor. Pinacheck ko sa mikaneko nila kung bakit umaalog ang preno ko sa unahan, sbi skin wala daw yung goma, sbi ko may goma b kyo dyan at sbi skin maghintay daw ako, dahil kumakain yung may alam sa stocks. Naghintay ako ng mga 1 hanggang 2 oras at dumating, sbi wala daw silang ganon. Sabi ko papano ito, ginagamit ko yung motor, eh kung walang pamalit papano kung madisgrasya ako ng dahil don. Sagot skin itatanong daw sa kanilang manager, sabi ng manager wala tyong magagawa dyan! TAMA BA YON? Customer po ako at mahigit 1buwan palang yung motor n nabili ko.
Nagdalawang isip tuloy ako sa pagkakabili ko ng motor na YAMAHA, sapagkat 6 years na akong gumagamit ng motor n HONDA at hindi pa ako nakakasanas ng ganitong mga sagot ng kanilang Service Center Branch manager at crew.
Sa asar ko tinawagan ko yung manager ng nabilan ko, sbi skin wala raw sila pasok, makipag-usap nlang daw ako sa manager ng Taytay branch, eh ganon n nga sagot skin makikipag-usap pa ba ako don? Tinawagan ko uli, kung bakit ganon ang mga tauhan ng service center, off na yung kanyang cellphone.
Ano ba yan? Kaya nga sa susunod na bibili kmi ng motor, dapat alam namin kung maganda at marunong yung kanilang mga service center, para di kmi magsisi.
Sana po mag-isip-isip ang management ng YAMAHA dito sa Pilipinas at baka MAWALANG kayo ng mga Customer...
SALAMAT POH SA INYONG SERBISYO!!!
I ordered a part for my sister's husband to fix an ATV that he damaged while riding the web site claim's low cost, fast shipping and best service. We got the low cost alright but it was to the cost of 'fast shipping' and best service... I was charged for the part 2 days after I placed the order online but then they didn't ship the part until two weeks later. Their site says to allow 7-10 days to receive the part more like 7-14 days before they decide to ship it out. when called about the timing we were told well we are busy and there is nothing we can do about it... it is not our problem... not their problem well I will make it their problem this is poor business ethics and very BAD service. Guess I should have taken a hint when there is not address listed on the website
I guess low cost really comes at a price.