The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
XM Satellite RadioFraudulent billing, cancellation

T

Complaint #1: When my first XM plan expired, the credit card I used was billed without my consent or knowledge.

Complaint #2: When I cancelled the plan for a vehicle I no longer owned, XM never refunded the pre-paid amount. Instead, XM did cancel the service for the second vehicle on the plan which was also pre-paid, never refunding that amount.

Complaint #3: When I called several times to resolve the issue, I am told either "there's nothing we can do" or "you were sent a refund" but no further information such as when the refund was allegedly sent or a check number or any credit card refund data.

Responses

  • Te
    $teve$ Jun 03, 2016

    I had the same issue and will also make a complaint both for EOS and XM

    0 Votes
  • Te
    $teve$ Jun 03, 2016

    XM Satellite Radio: XM attempted to charge my old card that was reported lost and was unable to auto renew my account. I received an email stating to call them with new information which I did. I spoke to someone with an Indian accecnt (as best I could here) and gave them all new info to renew. The custopmer rep confirmed my transaction. However I received a call from Discover (3 days later) stating that account info was entered inaccurately and they blocked the charge. I proceeded to call back and verify again with a woman with an Indian accent. She could not understand what I was saying and continuosly messed up my verbiage. So I cancelled. I received a call a week later from XM stating I need to renew and they read me back the card number and asked to authorize the charge which I then stated no. Cancel my account. 2-3 weeks later my satellite radio stopped coming in. I never received a bill or notice saying I owe anything. However on December 17th (61days from Nov 16th when the radio stopped) I was sent a letter from EOS CCA. However the postmark on the letter shows Dec 27th ( I have the evidence). The issue with EOS CCA will be in another complaint. I too called XM the following day and they waived the charge. I was also given a confirmation number. This whole event lead me to cancel 2 Sirius Accounts and 1 XM account.

    0 Votes

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