XDP UK review: Lack of delivery

Absolutely appalled beyond belief with XDP's sheer incompetence. Not only did they fail to deliver to our address for two consecutive days, but there was not a single attempt to communicate or reschedule the delivery. It was only through the intervention of very that any semblance of progress was made, which is utterly unacceptable.

They had the audacity to send an automated confirmation text demanding a signature for a "seamless handover" — what a joke! Seamless? They couldn’t even manage the basic requirement of locating our home, which is situated on an easily accessible, well-marked street, not buried in some obscure alley. It’s a detached house, not a flat, not an apartment — clearly visible and straightforward to find.

The fact that XDP operates under the guise of being a 'courier' service is laughable. They have demonstrated complete ineptitude in the most fundamental aspect of their business: delivering parcels. The absence of any real human contact, the reliance on useless automated messages, and the inability to perform the simple task of dropping off a package is beyond disgraceful.

This isn’t just poor service; it’s a disgrace to the concept of logistics. XDP should either overhaul their management with individuals who possess a basic understanding of what a courier service entails or shut down entirely. Their current operations are a mockery of professionalism and customer service.