Menu
Write a review
File a complaint
Microsoft

Microsoft review: My account is stolen and microsoft is not helping

M
Author of the review
2:18 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a son who uses XBox. I didn't know that by authorizing him to use his XBox on my account that someone could steal my Microsoft account, Onedrive and XBox login.
SO Now I cannot use a spreadsheet at my desk. My entire Onedrive is gone and my lifelong photos are probably gone too.
Whenever I try to login it gives me the person who has my account with their email ending in .ru I imagine that means a Russian person has my business files.
Any verification for Microsoft is insufficient. Why not go ask the guy who stole my files if he has a single email or charge for the account. I sent over hundreds of dollars in charges but no. I cannot be the owner.
Any person with a Onedrive or files stored online should be concerned that this same thing could happen to them. And who do you call. Good luck finding a single phone number for Microsoft.
I have four laptops on my desk. Each one is running windows. I buy Microsoft 365 always. Excel is my favorite. I will be looking to rid myself of anything Microsoft. F them MF"ers

Recommendation: Abandon anything Microsoft

View 0 more photos
0 comments
Add a comment

More Microsoft reviews & complaints

View all Microsoft reviews and complaints
  1. Microsoft Contacts

  2. Microsoft phone numbers
    Click up if you have successfully reached Microsoft by calling +1 (425) 882-8080 phone number 1 1 users reported that they have successfully reached Microsoft by calling +1 (425) 882-8080 phone number Click down if you have unsuccessfully reached Microsoft by calling +1 (425) 882-8080 phone number 1 1 users reported that they have UNsuccessfully reached Microsoft by calling +1 (425) 882-8080 phone number
    Click up if you have successfully reached Microsoft by calling +1 (800) 386-5550 phone number 1 1 users reported that they have successfully reached Microsoft by calling +1 (800) 386-5550 phone number Click down if you have unsuccessfully reached Microsoft by calling +1 (800) 386-5550 phone number 1 1 users reported that they have UNsuccessfully reached Microsoft by calling +1 (800) 386-5550 phone number
  3. Microsoft emails
  4. Microsoft address
    One Microsoft Way, Redmond, Washington, 98052-7329, United States
  5. Microsoft social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 25, 2026
  7. View all Microsoft contacts
Microsoft Category
Microsoft is ranked 1 among 202 companies in the Computer Hardware category