X10 Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

3824 N 5th St Ste C
North Las Vegas
United States - 89032-1202

Customer Support Phone Numbers

Mon9:00 AM - 4:00 PM
Tue9:00 AM - 4:00 PM
Wed9:00 AM - 4:00 PM
Thu9:00 AM - 4:00 PM
Fri9:00 AM - 4:00 PM

X10 Complaints & Reviews

X10 AirSight Outdoor Camera / product support/customer service

Feb 04, 2013

I contacted customer support regarding the wireless setup of 2 cameras. After 1 hour, 5 minutes on hold I spoke with a technician. The conversation lasted 1.5 hours and I was unable to connect wirelessly to the cameras. The manuals are very poorly written and contain significant error...

x10 / Bad product and slow refund


Purchased the new SC1200 X10 Security console back on February 12, 2011 to replace an old X10 console. The unit was advertized to be a drop-in unit with more capability (zones, etc) than my old unit. After two exchanges of units that had lower RF range and would not work with answering...

Airpad / defective products


The Airpad I ordered only worked for 2 months and it quit, the company would not send out a replacement cord they said they did not have any. So I purchased one on my own and then the Airpad quit working and it took 4 hours of being on the phone to get them to do anything and then they... / Refusal to honor refund policy


August 03, 2011 - product returned via UPS with RMA August 04, 2011 - product received at NJ address September 01, 2011 - called regarding pending refund - was told by "Aaron" that he would refer my query to a supervisor. September 12, 2011 - called again. spoke to... / Bad software


I purchased some cameras and software to run the cameras. I called and emailed tech support over and over and still don't have the software running and refuses to give me my money back because I've been trying to get it to work for more than 30 days! The two biggest... / Rip off


I wanted to buy a DUI home security system without monthly charges. The pricing of X10 was very attractive, but the software is buggy and took multiple reinstallations to get it to work. After I got it to work I realized it did not sent out an email when the alarm got triggered as it wa... / Customer Service


I bought a refurnished 6 camera security system with software to monitor the cameras via the web. There was no installation instructions with the system. Found instructions online; attempted to make everything work. Supposedf tobe plug-n-play bascially. Um no. Called technical support and... / Rip off alert


After receiving the items (3 separate orders) only one of the orders worked properly. I tried for days to contact the company via email and phone before I finally got through to a person. I was granted two RMA (return numbers) after a grueling conversation that the products did not work... / Sold me the wrong software!


I purchased over $700 worth of equipment from X10. They sold me the wrong software, and took over a week to figure that problem out. After they gave me the correct software, I found that it is not totally compatible with my camera, the web page to control the camera is not available via...