Wyndham Vacation Ownership review: Title/owner changes due to death

In February, I called to report to Wyndham that my mom passed away and to make payment on her timeshare account to keep it active for our family. The operator informed me to first submit death certificate to [protected]@wyn.com. As soon as I received the death certificate in March, I sent them on 3/14/2023.

When I called in April (multiple times) to check the status, the representatives would hang up or inform me that they could not access the account because I was not the owner. One representative finally informed me that she could check the status- It was acknowledged in May that they had received the documents but had not completed the transfer. THey would not even allow me to make payments to keep the account open. They then closed the account and didnt' even acknowledge the process that my mom's timeshare would be passed down to the kids to inherit (myself and my siblings). My mom has been a 30+ year investor and this is insane that the workers are so ignorant and that the company doesnt have a workflow for when owners are deceased and their children or executor of estate calls to assume the account and keep payments. It's been a vicious cycle of poor understanding and unsatsifactory results.