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360 Blue Customer Service Phone, Email, Contacts

360 Blue
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5.0 4 Complaints
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360 Blue Complaints 4

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360 Blue Business won't issue refund after saying in writing they would

Business won't issue refund after saying in writing they would. Booked vacation rental with the business. Travel bans due to COVID forced cancelation. Email from business 3/24 stated a refund would be issued to my card on file as they did for other customers. New email 3/31 said no refunds will be issued, only credits for future rentals. I want a refund like they said I would get.

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360 Blue 360 Blue is refusing to honor a refund obligation associated with our reservation which was canceled due to COVID-19

360 Blue is refusing to honor a refund obligation associated with our reservation which was canceled due to COVID-19. My wife (***) and I had a reservation for rental property for April 4 to April 11. We promptly paid the full charge for the rental in advance. As the COVID-19 crisis escalated, on March 19, 360 Blue sent an email to us offering cancellation and full refund, which we accepted in accordance with their instructions. Subsequently, a shutdown order was entered which would have prevented our stay in any event, which under the rental agreement would entitle us to a full refund as the unit was unavailable to be rented on that date. 360 Blue now refuses to honor the refund obligation and insists that we accept a credit for a future stay as our only remedy. We are entitled to a refund and expect 360 Blue to honor its obligation.

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360 Blue 360 Blue Owner and CEO, *** offered a full refund for stay beginning 4/11 and then did not follow through

360 Blue Owner and CEO, *** offered a full refund for stay beginning 4/11 and then did not follow through. I made reservations to stay at a 360 Blue property for dates 4-11 through 4-17 . *** (CEO and Owner) sent email communication informing that due to COVID, she was offering a full refund for those interested. I followed the process as outlined in the email to obtain the full refund. On 3/24, 360 Blue rescinded the offer and in lieu offered a 110% credit towards a future stay that must occur in 12 months. Due to challenges too plentiful to list, a rebooking/credit is not a desired resolution and not what I agreed to. Several days later, Florida vacation rentals were closed by Governor's orders making it impossible to stay at the 360 property. The person, not only in the most senior level of the company, but also the owner, made me an offer to refund all my money and I accepted. 360 needs to uphold this agreement.

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Is 360 Blue Legit?

360 Blue earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: 360 Blue stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights 360 Blue's reputation as a trustworthy leader in their field. Customers can rely on 360 Blue's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for 360 Blue. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

360 Blue resolved 100% of 4 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

360blue.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

360blue.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

360blue.com you are considering visiting, which is associated with 360 Blue, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, 360 Blue appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for 360 Blue have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

360 Blue website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

360blue.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from 360 Blue.

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360 Blue I paid 360 Blue for a rental ($2,466.89) that was sold before my check-in date

I paid 360 Blue for a rental ($2,466.89) that was sold before my check-in date. 360 paid Diamond Gulf $1,964.73 and refused to refund me the balance. I booked a rental property at *** Court, Miramar Beach, FL XXXXX, on 10/24 with a deposit and paid the balance 10/25 ($2,466.89) for a 12/24-12/27 rental dates. *** (360 Blue) called and emailed me on 12/11 informing me the home was sold, and Diamond Gulf Rentals (DG) manages the home and they will call me. But stated the reservation is fine and I didn't have to do anything, as it was already handled. I called Diamond Gulf (***) 12/14 and learned they were unaware 360 Blue had rented the property and he would contact 360 Blue, adding he was removing the home from DG website to prevent double-booking. On 12/18 *** called back saying he was having a hard time making contact with 360 Blue and asked me to forward any statements or receipts regarding the rental. I submitted those items 12/18. I spoke with *** on 12/19 and he advised 360 Blue were sending the check via mail for payment and he should receive it by Saturday, but he would go ahead and draft the new rental agreement for me to sign and I completed it 12/20, which reflected the total rental cost due of $1,964.73 ($502.16 less than the amount paid to 360 Blue). 12/21 *** called to inform me that DG had not received the payment from 360 Blue and advised that payment must be received before the scheduled arrival 12/24. 12/23 I called DG to check the status and spoke with *** as *** was out of the office. I explained to Molly the dilemma to her and she asked me to call 360 Blue again. I called and left a message for ***, who returned the call while on with *** and I connected the calls. *** explained to *** the issue of they must receive the check before I can check in and offered to pick the check up. I also asked about the $502.16 price difference. *** contacted someone in accounts and said *** in Accounts advised that those funds would be reimbursed because they are booking fees and it would be divided with DG. *** explained she didn't understand that but stressed the need to get the check from 360 Blue so I could check in 12/24. I received confirmation from DG 12/23 (less than 24 hours before my travel check-in date) that they received a payment from 360 Blue for $1,964.73. I reached out to DG (***) 2/20 to verify if 360 Blue submitted an additional payment as mentioned in the last phone call with 360 Blue and he told me no and he forwarded a payment confirmation email.

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About 360 Blue

360 Blue is a prominent luxury vacation rental and property management company based in the United States. It is an industry leader in providing personalized vacation experiences to its guests, offering a wide range of luxury homes, villas, and condos in some of the most popular destinations across the United States.

With over a decade of experience in the vacation rental industry, 360 Blue has an established reputation for excellence in hospitality and customer service. Its team of seasoned professionals is dedicated to making each guest feel welcomed, valued, and pampered. From the moment of booking until the checkout, guests receive personalized attention and support, ensuring a seamless and hassle-free vacation experience.

360 Blue prides itself on providing some of the most luxurious and impeccably designed properties in the market. Each home is uniquely designed and adorned with high-end finishes and furnishings to provide guests with a truly exceptional experience. The company's portfolio includes properties in some of the most desirable vacation destinations, including the Florida Panhandle area, the scenic Highway 30A, and the spectacular Gulf Coast.

Beyond the properties, 360 Blue provides guests with a wide range of concierge services, designed to cater to every need and preference. Guests can expect access to world-class amenities such as private chefs, spa services, yacht charters, transportation services, and more.

360 Blue’s property management services are equally impressive, providing property owners with full-service solutions to maximize their rental revenue. The company employs a team of experienced property managers who provide optimal performance and profitability through effective marketing, streamlined operations, and personalized service.

In conclusion, 360 Blue is a reputable and reliable vacation rental and property management company that is committed to providing guests with an unforgettable vacation experience. Whether you are looking for a luxurious getaway, a family vacation, or an investment opportunity, 360 Blue has the resources and expertise to make your vision a reality.

Overview of 360 Blue complaint handling

360 Blue reviews first appeared on Complaints Board on May 4, 2023. The latest review Business won't issue refund after saying in writing they would was posted on May 10, 2023. The latest complaint Business won't issue refund after saying in writing they would was resolved on May 10, 2023. 360 Blue has an average consumer rating of 5 stars from 4 reviews. 360 Blue has resolved 4 complaints.
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  1. 360 Blue Contacts

  2. 360 Blue phone numbers
    +1 (877) 550-2017
    +1 (877) 550-2017
    Click up if you have successfully reached 360 Blue by calling +1 (877) 550-2017 phone number 0 0 users reported that they have successfully reached 360 Blue by calling +1 (877) 550-2017 phone number Click down if you have unsuccessfully reached 360 Blue by calling +1 (877) 550-2017 phone number 0 0 users reported that they have UNsuccessfully reached 360 Blue by calling +1 (877) 550-2017 phone number
  3. 360 Blue emails
  4. 360 Blue address
    790 N County Highway 393 STE 3B, Santa Rosa Beach, Florida, 32459-7019, United States
  5. 360 Blue social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2024

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