The complaint has been investigated and
resolved to the customer's satisfactionResolved Wyndham Resorts — deceptive business practices and refusal to cancel contract within 6 calendar days
resolved to the customer's satisfaction
I had to call wyndham hotels regarding a hotel reservation.in the course of the conversation, the reservationist asked me if i'd be interested in a special progarm wyndham was offering since I was a valued customer. He connected me to what I later found out was their wyndham time share unit. They offered me a two night stay in vegas for $150 on the condition I tour their new vacation resort in vegas for two hours. I agreed and was charged the $150. Later I found out that where I was staying was at harrah's casino and I had to not only pay the $150 but also the room taxes. My two night mid-week stay cost more through wyndham than had I simply booked harrah's on my own though their online specials!
I was also promised a certificate for a free night at any wyndham property once I attended the tour as well as some coupons for free car rentals. These I never received even though I asked four times at the end of the presentation where my gifts where. The salesperson said, "we'll get them for you as soon as we're finished here." at the end as I was leaving, I asked on more time and was told "oh those are sent to you later on."
Well it gets worse. We declined the "timeshare deal" but the salesperson did talk us into their discovery package which he kept referring to as a trial offer. I kept responding that I would not agree to anything unless I had ample time to actually receive written materials and have the ability to look them over. I guess you can call me stupid, but the salesperson assured me that after I signed, I had six calendar days to cancel if I didn't like the agreement. It took me less than one day to realize this was a terrible agreement and followed their cancellation requirements to the letter. I sent the materials back via certified mail, tracked the return and return receipt signature. I wrote a detailed cancellation letter and I also faxed them a cancellation — all within one business day. I even made certain I kept a transmission verification of the fax. One week later my credit card was charged and now i'm embroiled in a dispute with wyndham vacations. Don't go anywhere near this company! Don't even accept their tour. Sign nothing with them and don't let them anywhere near your credit card. Visa has gone to bat for me, but the entire situation has been time consuming, frustrating and is still not resolved.