SUBMIT A COMPLAINT

www.caratlane.comBad site!!

1

I bought a pendant from www.caratlane.com online store and they promised I'll get it before Valentines day but it didn't arrived! When I contacted them they said that they need more time to deliver my order and when I ask about the exact delivery date they said they have no idea. What is going on? I think this company is trying to scam me or something. They don't want to cancel my order because it's against their rules. At least that was what heir rep told me. I told him that I want to see where it said that they can't cancel order and what a surprise - he didn't reply!
What a scam!! Please avoid buying from this fraudulent seller!

Responses

  • Ca
    CaratLane Feb 15, 2017

    Dear Customer, Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize to you for any inconvenience caused. Kindly share your contact number or order number for us to get in touch with you.

    0 Votes
  • Ca
    CaratLane Feb 15, 2017

    Dear Customer, Please accept our sincere apologies for the inconvenience caused. Kindly share your order number or contact number for us to get in touch with you.

    0 Votes
  • Ca
    CaratLane Feb 21, 2017

    Dear Customer, we are awaiting your reply!

    0 Votes

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