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Worldline
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Worldline
reviews & complaints

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31 complaints
5 resolved 26 unresolved
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R
3:49 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For the first year, Worldline was great then the drop offs started. Every week and weekend the speed would drop, it would disconnect and the I would have no phone or internet. Call after call and no one could fix the problem. They always told me that they could not get into the modem to configure, nonsense. In the last 2 months I have had maybe 15 calls to...

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G
12:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Worldline - internet & home phone

I purchased the bundle pkg. 2 weeks ago, & it never worked properly from day 1. Talked to tech dept & got no results resolved from there dept. We had no phone for approximately 4 days. I was lead to believe there would be a technician come out to my home & resolve the issues, accept that wasn't true. I finally had to cancel the system & keep my original suppler. I was really hoping your program would work. The price was right. I think your biggest problem is that your people are from domincan rep. doing your work for you. You should have technicians working in canada to help resolve problems with your system. I wasn't very happy. If things would change with your company I would go back with your company Yours truly Gerald Pickford [protected] emai address [protected]@cogeco.ca

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C
6:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

STAY AWAY FROM WORLDLINE.CA!!! I needed internet, and decided to go with them after seeing an ad online. They needed me to pay one month upfront, which I did using my Visa Debit card. Then they left my visa debit card on file and continued to charge me through it without telling me!!! This isn't like a credit card, it's a debit card attached to my bank...

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K
9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Promised to hook up homephone and internet services took money of 70 dollars and did not return my calls to notify me they can not hook up the service because of rogers . I finnally got hold of them and they told me they cant give me service. Asked to to return my money and they promised they would . Worldline did not return my money. If this is the way...

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R
2:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently started looking into other service providers for my internet and home phone service. I emphasize "looking into". Currently I have a service provider that is fair, but am looking for something a little cheaper. On Worldline's website, it asks you to fill in a small form with your address, etc so that they can determine if their service i...

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J
9:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Worldline - canceled service that they keep taking monthly fee's out of my bank

This is the actual email i have sent to worldine.Ca several times and had no response from them.. I also have called them 5 times and told the same thing every time... They are working on this matter and will get back to me... Meanwhile they deducted a october 2012 payment out of my bank... Again... So for 6 months they have deducted monthly fee's out of my bank account that i cancelled in april 2012... I have now since filed fraud charges with the police and i have a meeting with a reporter from the toronto star today ... Thye are scammers.. And i want my refund today... Avoid this comany at all costs.. They are scam artists...

I called to cancel my service back on april 3, 2012 when you billed me for 2 months at once and i was told my service would be discontinued within 48 hours... I never thought to check my bank account to see if in fact my service had been terminated and then i noticed in september 2012 that i was infact still being charged every month for service i had cancelled... You continued to take funds out of my account in may, june, july, august, september 2012 and i again called on september 27, 2012 to find out why the service had not been cancelled and advised the idiots i spoke to in your third world call center that if they did not refund me the for the 5 months i was charged when the service should have been cancelled i was going to the police to file fraud charges... Then i find out again yesterday you charged my damn account again... So you have now taken 6 months payments for a service that i have not used once since april 2012 when i called the first time to cancel... You now owe me for 6 months of service and i want the funds returned to me today... The amounts you owe me are; april 2012 $15.76 & $15.76 (You took 2 payments) may 2012 $15.76, june 2012 $15.76, july 2012 $15.76, august 2012 $15.76, september 2012 $28.19, (Who knows why the hell it is this amount) october 2012 $16.89.. For the total of $108.12... These funds better be refunded to my account today or as i told the gentleman i spoke to last night again that i will be going to the police at 5pm my time today to file fraud charges and i have an appointment with my bank for them to file fraud charges as well at 7pm tonight... I also have a call to the toronto star to have a reporter see me and run a story in the toronto star newspaper exposing you for the con artist and defrauders you are... Again this better be refunded to my account today or i will be filing charges and having you exposed in the newspaper... I want my $108.12 today... No more ### games and excuses... I have not used the damn service once since i called in april 2012 to cancel and i know you can check the account and see that i have not called anywhere using your ### service... My # on the account is xxx-xxx-xxxx... I also expect a call from someone today before 5pm confirming my refund of $108.12 today...

Michelle delaney

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M
10:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

STAY AWAY FORM THIS COMPANY!!! I made the huge mistake of signing up for Worldline's bundle. I paid the "first and last month" for a total of $124.19 charged to my credit card on August 2nd 2011. I gave them 2 weeks notice when to come set up the services as I was moving in to our new place- so they were to come on Agust 15th. Both my husband and I work...

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R
12:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I live in Brampton, Ontario i was Primus Internet customer since 2008 until recently(Sept 2011) my friend told me to try worldline.ca homephone and internet for $60(approx.) including tax. When i called worldline to signup the lady told me that it will be DSL phone + Internet while it came out to be VOIP phone. Now after first 15 days of perfect "testing...

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K
8:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I signed up with this company's "Unlimited Long distance Plan". They decided that I was using "too much" (which really defeats the point of unlimited, right?) and cut me off without any warning. They kept the deposit and all the other "fees" they charge so signing up. This company is a scam. DO NOT sign up, unless you want to get cut off arbitrarily and lose your money.

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ADVERTISIMENT
R
8:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, was using Wordline for Long Distance for certain countries (not all are included) and heard they offered Internet & home phone. I called to inquire about fees, services and they sent me an LOA to activate the service if I was ever interested. Then got a $128 bill on my CC for home phone and Internet service. Called promptly to adivise, after a lengthy...

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M
6:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When I first called and Spoke to "Luis" he assured me that this company will provide unlimited long distance service to all land line in Colombia, as it is also mention in their web page. I discussed the service with my husband and I proceeded to sing up on line at around 1:00 AM on February 2, 2010. The next day in the morning at around 8:00 AM on Feb 3...

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