I live in Brampton, Ontario
i was Primus Internet customer since 2008 until recently(Sept 2011) my friend told me to try worldline.ca homephone and internet for $60(approx.) including tax.
When i called worldline to signup the lady told me that it will be DSL phone + Internet while it came out to be VOIP phone.
Now after first 15 days of perfect "testing our worldline services phase" my internet and home phone is down from last 5 days and whenever i call Worldine tech support they give one excuse or another or put me in conference while Worldline CSR is speaking to BELL regarding my DSL problem... so that i should get assured that they are seriously working on my problem with BELL CANADA.
AND I HIGHLY DOUBT THAT THE NUMBER HE CALLED WHEN I WAS PUT INTO CONFERENCE WAS OF BELL CANADA AS I KNOW HOW BELL CANADA ACTUALLY SOUND LIKE.
THEY BOTH TALKED FOR LIKE 30 SECONDS AND IN THAT TIME THEY RETRACTED MY COMPLAINT TICKET, FIGURED OUT WHY DELAY HAPPENED AND EVEN SCHEDULED NEW APPOINTMENT. (USUAL 'HI HOW ARE YOU DOING & BYE HAVE A NICE DAY' WAS ALSO SAID WITHIN THAT TIME). Now lets see what happens tomorrow.
I will wait for 1-2 days AND THEN I WILL BE DISCONNECTING WORLDLINE.CA AND GOING BACK TO PRIMUS.
and i am pretty much sure that if i disconnect my services now they won't give back my last month's bill that they charged in advance and going to charge another $100+tax+miscellaneous charges to get over with this everyday harassment.
will keep you guys updated what happened. (RICKIE)
The complaint has been investigated and resolved to the customer’s satisfaction.