World Finance / LoansByWorld.com review: Customer service

I am submitting this formal complaint regarding the unacceptable service and unprofessional conduct my wife and I experienced while attempting to complete a loan application with your company.

I initially applied for a loan on February 22, 2026. On March 17, I received a text message requesting additional information. I provided the requested documentation immediately. On March 20, I received another request for additional information, which was again submitted right away.

After hearing nothing further, I called to check the status of my application. During that call, I was informed that additional documentation was needed on March 25, which I also provided immediately.

However, when I called again on March 31, 2026, I was informed that my application had expired. This was extremely frustrating and unacceptable given that I responded promptly to every request for information that was made. If all required documentation had been requested in a timely and organized manner, my application would not have expired.

When I asked the representative why the necessary information had not been requested earlier in the process, the representative hung up on me. I called back and asked to speak with a manager, but unfortunately the manager was equally rude, dismissive, and disrespectful to both my wife and me during the conversation. At no point were we treated with professionalism or given a clear explanation for what happened with our application.

This level of customer service is extremely concerning. Being hung up on and spoken to disrespectfully when simply asking for clarification is unacceptable and reflects poorly on your organization.

Due to the seriousness of this situation, I am requesting a call back from a district manager, general manager, or a member of executive leadership such as the President or CEO to review this matter. I would like an explanation for how this situation occurred, as well as for the conduct displayed by the staff involved.

I would appreciate a prompt response and resolution to this matter.