World Education Services [WES] review: processing of transcripts

I am a Caribbean Citizen with much to offer to the Education Sector locally and Internally. My deep regret is that having paid for the evaluation of my transcripts, WES keeps asking via email for the accrediting body in Jamaica resend transcripts (which cost a lot of money) as they are not accepting the transcripts that were sent from the College I attended. This is ludicrous, as it is one's College or University that sends transcripts for evaluation. I feel cheated in many ways as this is hampering the registration process of the College I applied to. I am also peeved as I have responded to the three emails they sent requesting the re-sending of documents to which they have not replied to date. Additionally, when I check my status in my account with WES it says they are waiting on documents. What then will happen to my transcripts that they have in their possession that was couriered for over $200 US? What is of shock to me is that they have repeated the same request to the University I applied to, showing that their comprehension level is either low or non-existent. This in my humble opinion is a total rip-off! I need my transcripts to be returned to the College and not held in their possession!