Workout Anytime review: Personal training fees

I joined the gym on 6-23-25 with the $1 down special. I signed a contract for 18 month of $17.50 every other with the 1st payment on 7-7-25.

I went on 6-26-25 to meet with Dakota {manager} and do a consult and sign up for a personal trainer for 1. I signed up for 48 sessions, PT 30 at 3 times a week for $153, and it is to come out of my checking acct every other week. With a total of 7 payments. The 1st payment was taken on 6-30-25. I do have a contract for this that I am happy to provide is needed.

Now after this the payments should have been taken out every other week as agreed, which would have been 7-14, 7-28, 8-11, 8-25, 9-8, 9-22.

There were no payments taken from my account the entire month of July. Now part of this was my fault because I had fraud charges on my check card and had to get a new one that took around 10 days and that is where the deductions came from.

The next installment was taken on 8-4, 8-18, 8-22 and then 8-26. The 26th payment caused me to have an overdraft fee.

I called Dakota on 8-5 to ask about the installments and he stated he would have to look into it. I never heard back from him. On 8-12-25 I spoke with him again about the same thing and he then reported that he had made a mistake and that he did the PT sessions wrong. That I can not get 3 PT sessions a week for $153 that I can only get 2 a week. And that I would have to not come for 3 sessions to make up for his mistake. I did agree to this for some reason.

Then on 8-12 I received an email with a new updated contract that had been corrected, which I did not sign because I requested that the PT sessions only go through the end of October since the original contract was for that. {48 divided by 3 = 16 weeks, which is 4 months}.

I sat down with a gentleman named Kevin who is from another location on the 26th. To redo the contract and try to fix what had been messed up the PT sessions and billing. He did reimburse me a of PT session that was taken out of my account on the 26th and told me I would have 1 month free and no membership fees for 2 months. I also went over the days the installments were to come out of my checking account. Afterwards I ask for a new updated contract and never received it even after asking Dakota and him via email and Dakota in the gym. Dakota's response was always I'll have to get back to you, or I'll have to check with Kevin and let you know.

Then on 9-22 I had a $153 come out of my checking account and then another $153 payment on 9-26. I did receive my month free which would have been payments on 9-1 and 9-15. The next payment should have been 9-29. No payments should have been taken out on the 22nd and 26th. I emailed Dakota on 9-27 and told him of the error and had to call him on Monday, 9-29 to get a response. He then told me it was because I missed a payment and told him that was incorrect. That Kevin and I had discussed that the next month payments would be no charge. And that I needed at least one of the $153 payments reimbursed because I had other bills due on Oct 1st. As of this morning at the time of this email I have not received the reimbursement. Dakota told me at the gym last night {9-29} that one of the payments would be reimbursed and that it was all their fault.

The payments should have been as followed. The 29th {which is why I am ok with not reimbursing me one of the $153 payments from the 22nd and 26th as long as it is applied for that payment}. And then on 10-13, which I think should be my last installment. But if not, it is no problem to go through 10-27. I am positive that would be my last installment if the 13th is not.

I can honestly say that I have never had as much trouble with a business that I have had with Workout Anytime, it is so frustrating and deeply disappointing! The lack of communication, ethics, and professionalism is just astoundingly disreputable and unprincipled for a business! I should not have to keep an eye on my financial account daily to make sure the payments from Workout Anytime are done correctly. Nor should I have to plead with staff in emails or in the gym to follow through with promises and statements of I'll fix it, I'll get it done for you, I'll take core of it, I'll figure it out and let you know, or I'll get back to you that never happens.

What I am requesting is a refund for at least on of the withdraws of $153 from the 22nd and 26th. And that one of those payments will be applied for the 29th date installment. Something written in a contract or from a supervisor that states the next one or two withdrawal dates and what date the last installment will be and confirming that no more payments will be withdrawn.

I would also like to request that my membership be revoked or cancelled after the PT sessions are completed, I can no longer trust that any of the financial obligations be completed in a manner that I am comfortable with. {at the end of November}.

Now, on a positive note. The trainer I have been working with Yimi, he has been absolutely wonderful! He is the only positive thing about the gym! He has been such a huge support in me becoming a better me and is so encouraging and motivating. He is by far the best thing about that gym, and I can give him nothing but praise!

I emailed again
I emailed on Tuesday, 9-30-25 and have yet to get a reply or response.

I was at the gym on 9-30 and 10-2 and Dakota assured me each time that the $153 would be reimbursed. It has not as of this email!

He also stated that I would have 1 more payment of $153 on 10-10-25. I ask for something in writing or via email stating that would be the date it is coming out of my account and that it would be the last payment. He stated he would let some lady {Sylvie? maybe a regional manager} know and either she or he would email it to me. I have as of yet to receive that either.

If I do not receive the $153 back in my account by end of business day today, I will have an overdraft charge for my cell phone bill coming out of my account on the 5th. This will then be something that you will need to reimburse.

I do not understand the difficulty with doing anything I have requested as a customer? I have not asked for anything unrealistic or too complicated. It continues to show how unprofessional and disreputable this gym and the staff are! It is so disappointing as a customer and wanting to continue at the gym but due to all the errors and complications I can no longer trust any statements, comments or promises from staff.

I would really appreciate a call or email confirming my last withdrawal date and confirming the end of the PT contract along with notice that my membership will be terminated at the end of November.

As of today, 10-6-25 no resolution or money has been refunded!