Woolworths South Africa
reviews and complaints

Wednesday 11 May 16:30

Shelves EMPTY!

Four staff members chatting at quick checkout with many people waiting in line with trollies and only two persons at the main checkout tills.

Nhlanlah finally helped me - disinterested in his job, hardly greeted me and let me pack my own bags! Totally unacceptable!

This Wollies has had a major staff and stock problem now for years. Service after complaints go up, only to return to poor levels of service a few months later. Just not good enough.

Nico

Woolies card no [protected]

Good afternoon,

My reason for lodging the below complaint is because the issuie has persisted for the last 14 months todate.

I have been loyal and trusting towards the brand. I also gave WW the benefit of the doubt and returned to re-purchase.

Problems regadigng poor quality of clothing:

Value sleepsuits - the size is very big and differs to the quality of individual sleepsuits.

Body vests - if the cotton line is not purchased the normal vests stretch and there is no value and not durable.

Plain leggings - are thin and see through

Socks - doesnt wash well and need to be replaced monthly

Bibs - charactrized therefore the print doesnt wash well and needs to be replaced often.

I ordered and paid for school clothing online on the 13th of April, the order was never delivered. I asked for a refund on the 25th of April. I was told to wait 3 to 5 working days. On the 27th i was informed that my refund was put thru. I am still waiting. No one at woolworths replies to my emails. I need the money to buy winter clothing for my son, he is going to school in the freezing cold with shorts.

For 9 years i paid woolworths via debt rescue. when covid happened, i had to terminate as I had no income. last year i tried to settle my woolworths account, WHAT A NIGHTMARE. I was offered a 50% settlement which i accepted telephonically. i awaited the email but it never came. i emailed and call, still nothing. here i am begging almost a year later for woolworths to honor the offer to me. from a balace of R 2k plus, its now R 7888 (exploitation much)

had the same issue with daly, they handed my account back to woolworths. yesterday i requested a settlement letter again, i tried to explain myself but nobody is willing to assist, Priscilla Jenneke response to me is that the onus is on to me follow up. should i just not pay and get blacklisted? seems less stressful to my mental, physical and financial health than to beg woolworths to be understanding of an international pandemic and the fact that i made many efforts. ID [protected] Cell [protected]

Woolworths Food Wonderpark has extremely bad customer service. Out of the 5 tills available there are only 2 tills working irrespective of how busy it might be. There are enough staff around, but they hang around talking and laughing while they can see the amount of customers waiting. Managers walk around seeing the problem also don't do anything. I feel this is very unprofessional.

Good day, we just bought 3 small fruits for R65.00, which sounded like a great deal.

When we got home, the prices on each container of fruit was R28.99, therefore we were lied to.

Is this what is happening with Woolworths?

Do your staff ever offer to help or is it just that you are very expensive and the staff don't care?

Not impressed.

Regards, Delia Leopold

Good evening.On the 13the April 2022 i visited Woolworths @ The Glen.I normally buy my grocery from that store.I bought a 250ml long life milk like i always do.The price on the shelf was R7.99.When i pay at the till it scanned R8.99.I told the consultant she just looked at me.I went again on the the 20the April The incorrect price was still on the shelf,again i paid R8.99.I did speak to the floor manager last about it.But clearly he did not take me serious.This is so unacceptable for such a big company like yours.

WW Gift Acres Pta. 3 Feb 2022. I see a special (sandwich & juice @ R45) on juice bottles (photo attached) and grab 3 juices. Go to sandwiches and grab 3 sandwiches. At till, only 1 special goes through. I query. Till operator says all 3 specials went through. I show her otherwise. She calls supervisor. Supervisor explains special is only on selected sandwiches. I query. She takes me to fridge where in minute red stickers special is indicated (photo attached). I take her to aisle 1, where juices are displayed - ALL juices with special sticker. I take her back to aisle 8 and ask if this is fair to put a special so far apart. I ask her why the juices and sandwiches are not put together and why it is not CLEARLY marked that the special only applies on certain sandwiches. She has no explanation. I believe this is false advertising. Putting 1 part of the special in aisle 1 and the other part of the special in aisle 8 makes no sense? I always check my till slip. Most people do not and simply believe that they have walked away with an amazing special - little do they know. Benita Andrews [protected] / [protected]@gmail.com

On 19/04/2022 @ 11.43 I was cashing out at till 5 op no [protected]

Was barely greeted and 8 items were presented for payment. My loyalty and school card were swiped after I asked her to swipe. I handed her my own bag and, as I have bought some clothing, she was removing the security tags. Then just when I wanted to pay I saw that she has added a VTC 24 liter bag. I paid with my Woolworths Card and was very abruptly asked to swipe my card. I then asked her why she charged me with the VTC bag without asking me, informing her that I have another 4 bags in my handbag, she very abruptly informed me that she made a mistake. Well it was a mistake but I informed her that she has a rude attitude and have no respect or manners

I did not even receive the VTC bag

Maybe if the cashier attend more to the customers and less to conversations with the other colleagues hovering around the cashiers

Very unpleasant experience

Good day

I have been shopping in Woolworths for 'decades', I have shopped in a few branches, and I track down a similar issue everywhere! Practically ALL of the food items are practically near the expiry date, one would assume that you can in any case eat the food somewhere around two days after the expiry date, however this isn't the case with Woolworths food, the vegetables go Slimy, and old immediately before or upon the due date!

I purchased the Cheese Grillers at Woolworths, as a school lunch snack, and like many other food items in Woolworths, you can only use within two days of opening, we are a small family and cannot eat all at once. We had throw it away! Money wasted!

We stopped buying their chicken for over two years now since it smells like a smell chicken coop, or fowl run smell. Pathetic for the price you pay!

I'm persuaded that Woolworths buys food near the expiry date, re-packages it and makes a 110% markup.

Stale, old food or food near the Expiration date is hazardous for the health, therefore Woolworths food is Dangerous!

I am urging people to take note of this the next time you're at a Woolworths Store.

Another issue Currently the Lonehill Woolworths branch is renovating, whilst the store is open, I walked out of there because the fine dust particles began making my eyes water, this is extremely dangers for your lungs! How can Woolworths be so greedy to allow their staff to work in that environment and to be allow shoppers in that dusty environment?

Good day, yesterday 4 april 2022, I went to woolworths in springs mall, gauteng to buy my weekly lunch items... Seeing as schools started today. Firstly I tool hot dog rolls... Which use by date was yesterday... I asked the lady if I could get fresh bread and she brought one with use hy dat 5 april... I took it because I had other shopping at woolworths as well.. When I went to the muffins I took chocolate muffins (which date was fine... I then took savory muffins, I looked at the date... Use by 3 april... There was 5 packs of savory muffins and all of them beyond expired date... I told the one worker that i'm definitely reporting to head office and she said, no I won't.

The manager came and apologized. My problem here is, that we go to woolworths for quality fresh food, that's why we pay more.

A previous time I bought chocolate muffins for my colleagues... I did not check the use by date and it was old when someone mentioned something.

I enjoy woolworths, but woolworths springs is really not living up to the standards

Regards

Mandy

Monday 28th March 2022

Woolworths South Africa

I wish to inform you of the horrendous and unacceptable customer service that I experienced this past weekend, regarding an online purchase, and which has still not been resolved!

Last Thursday, 24th March 2022, I ordered and paid for a malva and milktart cake, to send to my son, as a surprise. In a telephone call to your Customer Services department, I gave a message for my son to your employee and explained that the cake was to be delivered to my son’s apartment between 07h00 – 08h00 on Friday morning as a surprise. My son received the cake, but the cake was somewhat disappointing in that the top of the cake had messed in the plastic container, and to make matters worse, there was no message!

My son had no idea why he was receiving a cake and called me and I was so disappointed to learn from a picture he sent, that the cake did not arrive in good condition and that there was no message attached! The surprise fell as flat as the cake and I was upset that my whole idea turned out to be a disaster, thanks to Woolworths!

I called your Customer Services again and explained to your employee as to what had transpired and we arranged that the cake be delivered later that day. When the cake finally arrived, my son took the cake out of the container and all water ran from the cake and the cake was a flop!

Once again, on Saturday morning, I called your Customer Service and arranged for the cake to be delivered. They informed me that the manager will contact me back – which he never. They contacted my son directly on Sunday and informed him that a new cake will be delivered between 10-00 am and 1-00 pm. My son never went out to await delivery of the cak, but, of course, there was no delivery whatsoever!

Once again, this morning, Monday 28th March 2022, I called your Customer Service and relayed the whole saga to your employee and was told that a manager would give me a call. Well, this remains to be seen and I do not hold out any hope that any such manager would go out of his way for me.

You would have to agree that your so-called Customer Service leaves a lot to be desired and the run-around and expense that I have endured, due to your staff’s incompetence, is totally unacceptable and if this is how you do business, I suggest you close your doors right now!

I expect to receive a response from someone, no less than a manager (if you have one), to apologise profusely and to give me some lame excuse as to why your service is so pathetic. I expect to be fully compensated, which is the very least that Woolworths can offer me.

Yours faithfully

(Mrs) Tracey Ham

WHO IT MAY CONCERN

I bought some hot cross buns at Woolworths, Tygervalley, yesterday,

26 MARCH 2022.

I HEREBY express my utter dissatisfaction with the product.

All the buns in the packet is extremely doughy. I tried to ate some of it, as it appears from the packet. It was not possible to cut the bun in half and to put butter or cheese on it! The buns are too sticky to cut through it and it so tough, and extremely sticky ! Felt like glue on my hands afterwards ! The buns did not raise properly, although the smell of yeast is overwhelming when you open the packet. . . something I have not experienced before, too! It seems like the dough has been overmixed, could be the reason why it is very tough and did not raise properly ! Raising agents are perhaps not correctly added too .. I have some baking experience, although a normal custommer, without any baking experience, would also have noticed immediately, your hot cross buns is a of extremely, bad quality!

The flavour is not bad, but the baking done is really bad!

Under normal circumstances, the bun would be more dry and have risen properly, so one could cut it through in half and enjoy something on the bun, as said, with some butter and cheese on it, etc. One also battles to get this sticky stuff {the buns}, out of the packet and must really pull and stretch the buns, to seperate the one from the other !

I wanted to buy 2 packets, but luckily I bought just one. I will not buy hot cross buns from your stores again, as it is of extreme poor quality!

Good day

I've paid my Woolworths credit card as agreed, payment was made in Dec 2021, now 3 months down the line no one can find the amount, I want to Trade in my vehicle but I can as they say my Woolworths credit card is still outstanding. I've contacted them, everyone makes notes, I've emailed the proof of payments 100 times, but no assistance. Still also waiting for my Woolworths inshore card paid up letter, but nothing. So what must I do, I'm feeling like handing everything over to my lawyers.

I paid my Woolworths Store Card in full in August 2020. They have listed me for not paying my account. I have requested this matter be resolved and that this be taken off my credit record but the credit department / debt collection staff are rude and unhelpful. I need to obtain the paid in full letter and only then will Woolworths Financial Services update Experian (maybe?). But I cannot do this unless I get the PAID IN FULL LETTER! I have not received this and despite calling numerous times - no one has assisted me!

I have noted that this is the same complaint many other people have had. How is it possible that they are able to do this when their own accounting processes are questionable?

Please assist me in getting my credit record cleared so that this not affect my credit applications.

I bought a Greek salad from woolworths at edenmeadows shopping center Johannesburg yesterday and found a big black bug which was still alive in my salad. It made me feel ill looking at it and knowing I could've easily have eaten it if I wasn't paying attention

My credit card expired. Apparently, a new card was issued and sent to my nearest branch. I never received an sms to confirm the arrival of the card at the branch and therefore never collected it. At the end of February 2022, I went to the branch and request the issue of a new credit card (unaware of the fact that a new card was issued and returned because I never collected it). I was told it will take 7 to 10 working days for my card to be issued and delivered to the branch. After the waiting period, I went to the branch (7 March 2022) to find out whether or not my card had arrived - It did not! I spoke to one of the financial consultants on the phone who informed me that he will put an urgent request in for the card to be issued and that I will receive the card on or before 11 March 2022. I went to the branch again on 13 March 2022 - the card has not been issued. The financial consultant who helped me this time was SOOOOOOOO RUDE to me, telling me I must wait another 7 to 10 working days for the card. When I told her that it was not acceptable because I already waited the time and an urgent request was submitted, she started yelling at me that I never collected the first card issued - but how can I collect if I do not know it is at the branch? She then promised that she will contact logistics and phone me back today. I AM STILL WAITING ON HER CALL! I am not happy at all with the service I received from Woolworths Financial services - the people at the branch were very helpful and I cannot fault them, but the last consultant really did not do much to help me. My problem is still not solved as I still do not have my credit card.

Good day

I have bought perfumes for me and my husband on the 07 February 2022 for valentine. The perfumes bought is DG The One For Men EDP 150ML for R 1860.00 and Coco Mademoiselle Edp Spray 100ML for R 2248.00 total amount spend on this perfumes is R 4108.00 Invoice Number: 5193534 and Order Number: o835894375. I must say I am very very disappointed in this perfumes. You will spray the perfume now and the minute you leave the house you don't even smell like you have sprayed the perfume at all. My husband asked me couple of times when we went out if I can smell his perfume and the answer is always no. I have also asked him and his answer is always no. It looks like this perfumes just evaporates after you spray them. I am not happy at all and would appreciate the remedy to this situation. I expected the quality from Woolworths but what I have received is definitely no quality.

Recently dog food was on special which I always buy for my little dog Lucy. However, I feel the need to mention the danger in which shelves are being packed and a customer could hold you liable should they fall and be injured or damage their property. I personally am recovering from a total knee replacement so really battled with no help in sight. This is not the first time I have seen poorly packed shelves and obstructions at Sunridge Woolworths, hence my decision to make you aware by taking photographs, high lighting the problem.

Sorry I couldn't rotate the photo's the one indicates the big bags of dog food, the second is to show that the food I was buying was from the highest shelf and it was difficult to access and see the different flavors

You are welcome to contact me Colleen Wearne [protected]

I have bought woolworths Spaghetti only to find out that it's rotten and I sill have it now