CB Retail Stores Woolworths Complaints #2-21

Woolworths review: Click and collect

Hike with Maree of AU

Jul 27, 2026 4:15 am UTC

Verified customer

Featured review

I am extremely disappointed with the ongoing issues I’ve experienced with Click & Collect orders from the Roma store.

I have been a loyal Woolworths customer since the Roma store opened and regularly spend around $1,400 on a single grocery shop. I live beside Mt Moffatt in Carnarvon National Park, so collecting groceries requires a six-hour return trip.

Despite this, my Click & Collect orders have been cancelled numerous times. To make matters worse, the Roma store never answers the phone, emails go unanswered, and the customer service has been unacceptable.

For customers living in remote areas, this level of service is simply not good enough. I expect an explanation for these repeated cancellations and to know what Woolworths is going to do to ensure this doesn’t continue.

Claimed loss: My husband was in the truck, they made him wait for the order which they had cancelled. Held him up 1.5 hours in the truck in work time. Costing us time and money.💰

Desired outcome: Reply to phone calls and emails and stop having crap communication. All the click and collect app does is send you to al answers. Absolutely [censored]. FIX THE SYSTEM!REPLY TO CUSTOMERS HAVING PROBLEMS!!!!!!

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Woolworths phone numbers

1800 000 610

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1300 767 969

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1300 655 055

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1800 641 497

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1300 665 386

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+61 288 850 000

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customer_service@woolworths.com.au

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1 Woolworths Way, Bella Vista, New South Wales, 2153, Australia

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Jul 27, 2026
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