WoodSprings Suites review: we are renting room 215 for two weeks 540.00 + dollars

The desk clerk at night at this hotel location absolutely needs to be terminated immediately. The black man is extremely rude with me and my son. The last 3 nights have been horrible because the clerk did absolutely nothing about the people that are above our room running, stomping, moving furniture around so loud constant noise like there was 100 people up there. And of the 3 nights or so, we cannot sleep and havent slept at all since we have been in this room. This is beyond the most miserable place of rest and peace that even for the most no caring tenant to spend 5 minutes in. We would like a full refund for this unbearable and miserable time here. Or to be moved to another quieter room far away from this for a month like we intended to stay. Sincerely lloyd sullins... N