WoodSprings Suites review: Night shift

I have been here for almost a week and paid $485 dollars for a week. I went out to smoke before getting ready for work and my key wouldn't let me back in. So called for assistance and was told wait 30 mins someone would be down to help me. Well nobody showed so I called again and told 2 0 mins. Again nothing . Called back a third time and was laughed at and told 30 mins. Needless to say it's now going on two hours and no help. Late for work now. I paid $485 dollars to be treated with such disrespect it's rediculious . I would like to be compinsated for my time and for being treated so poorly. I followed your procedures and this is a slap in the face.