WoodSprings Suites review: manager and the outgoing mail

The manager at woodsprings has not been sending the out going mail out at all, This has happened to me twice and I've been told that mail can sit up there for weeks. I don't feel like the manager really cares to much about it and she doesn't know what different things people need to mail out that are time sensitive and important, speaking for myself I shouldn't have to wait on the mail man myself to give them the mail.