WoodSprings Suites review: General manager refuse to refund my money

This has been going of since 3/19/22... Tracheal was rude so I booked a room some where else. She charged my card for 263.76 for four night which I went stayed someone else bc of the roaches and dirty carpet, clogged tub. She told me that it will take 2-3 business day its been 3 weeks n still no refund. Called today n choice and she said I don't get a refund and I didn't renew my contract