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Woodforest National Bank
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4.5 255 Reviews

Woodforest National Bank Complaints Summary

221 Resolved
34 Unresolved
Our verdict: Expect excellent service from Woodforest National Bank. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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Woodforest National Bank reviews & complaints 255

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Newest Woodforest National Bank reviews & complaints

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6:47 pm EST
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Woodforest National Bank pending transaction

I bought my son a Xbox live subscription on his Xbox one and my card was saved to it and he not aware that my card was save he bought some games that I didn't authorize him to do I wanna cancel those transactions for Microsoft billing on my woodforest account pending transactions so I am hoping you guys can cancel them cause it took money out my account that I had for my bills

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2:14 pm EST
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Woodforest National Bank bank processes

If you like an antiquated, slow, unresponsive bank with technology from the 90's, then sign up. Almost nothing can be done online. They hold funds longer than needed. Go with a big bank and get everything you need done, when you need it. I have had interactions with this bank since 1998 and nothing has really changed. Tried to get a debit transaction disputed, they sent the form as an attachment, the attachment was corrupted, they transferred me to a person, left a message, never heard from them.

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9:50 am EST
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Woodforest National Bank debit fees in hole

Woodforest has charged me fees and let my count go down to zero and now I'm six hundred and something dollars in the hole that's ridiculous in this got to be legal I need somebody to get in touch with me anybody anybody that knows anything [protected]@gmail.com I now am on the take charge program just to pay the 600 something back and they did not show me how icard that much cuz they done away with the preceding transactions so I couldn't see this is wrong this is absolutely wrong and it's Christmas God help us all Mason Keith McGill

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8:09 pm EST
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Woodforest National Bank bespoke post new york ny

I don't know this company and didn't make a charge for this company if you will you please remove this from my account. I don't know what this is. Never heard of this company and I didn't purchase anything from anything known as bespoke post. If you can please help me figure this out. I haven't recieved anything from them and I don't know them either so please help me remove this charge

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4:43 am EST
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Woodforest National Bank money orders purchased and accidentally destroyed

On August 6th 2019 I purchased two money orders. One for $50 and one for $10. They were accidentally burned. I went back to my branch to see about getting them replaced. I was told I would have to wait 90 days. After the 90 day waiting period I returned to my branch and was told the only way to get my money back was to stop payment on the previous money orders at a cost of $35 each. It is my understanding that after 90 days the money orders would have been void. So therefore there would be no need to stop payment on them. Is there any way I can get my money reimbursed without having to pay the fee for stopping payment on the already void money orders?

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4:30 pm EDT
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Woodforest National Bank unauthorized charge/purchase

November 2, 2019 I look at my account and notice a charge from the company IL Makiage for $47.19 that I did not authorize to be charged. I purchased a product online from them a little over a month before the date above for the amount of $6. They charged my card the day of purchase and I received the product two days later. I'd like $47.19 returned to my account because I did not purchase/authorize anything

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1:24 pm EDT
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Woodforest National Bank management/ theft of monies received.

Today I woke up to go into my local Walmart to use the ATM at Woodforest Bank. The bank that I have been baking with for years.

I have overdraft protection and use it regularly without any issues and balances are always brought to the positive like clockwork.

Today I went into the bank to withdraw $500 from the ATM. The transaction was approved but the money got hung up in the machine except for one $20 bill.
There was no number to call on the machine for technical difficulties.
So I patiently waited for someone to arrive. As I was waiting another customer come around the corner and said that it had $100 of her money also. So now we were both waiting.
When a woman finally arrived at the bank we told her of our situation and she told us she could not open up the machine without a manager but did so in a very rude upset way because we were disturbing her morning apparently.
I asked her if she could please call a manager so that they may possibly come in due to the situation of $600 being stuck in the machine and not dispensed properly. She flat out told me no and that "someone will get here when they get here. I pulled out my phone and recorded her and asked again could you please call someone perhaps management so that we may not be so can inconvenience and get our money out of the machine. She did not speak then. Then a man that works with her who also wasn't management arrived. He also would do nothing but came across as very cocky. I can't believe they treat their customers this way.

When a manager finally arrived she seemed very upset and how dare us for bothering her morning. The woman from the beginning called her into the back room. apparently they had a meeting before getting any money out of the machine and decided that they were going to close my account. Apparently recording someone and ask them a question is a crime to them.
When they went over to the machine to pull the money out that was stuck they gave the woman her hundred dollars took my money and would not give it to me.now mind you I have a receipt that shows that I have that money and it has been taken out of the account. They told me they were closing my account redepositing that money and I could have what wasn't my overdraft.
on top of that the $20 bill that came out that I had in my hand the manager took out of my hand. So basically al theft of my funds that I had a receipt for had just occurred. the Walmart manager who was observing all of this thought the whole thing was ridiculous that they took my money and told me they were going to close my account down over a machine that was broken and a inconvenience to customers. I proceeded to call corporate and was greeted with" oh my God we are so sorry to hear this you've been a good customer of ours for years can let me place you on hold for a moment.". Then two minutes later comes back and said sorry that's our final decision have a nice day. This is the worst customer service I have ever had in my entire life. Apparently the pregnant woman cried in the back room because I recorded her response to my question. And that was enough to get my account closed and my money stolen. I never agreed to have any money deposited into my account and never signed any deposit slip. This money was dispensed from the machine and I did have receipt. They stole my money and put it back in the bank fraudulently. Once again this is over a broken machine. had I have went to Watertown savings Bank and use their ATM everything would have been fine. But going to my personal Bank Branch turned into a nightmare.
All this being said Woodforest has treated me great throughout the years. Most of these people involved are fairly new and all of the good friendly staff is gone. I'm very disappointed Woodforest. These were bills I had to pay. And my two little girls 6 and 7 had to sit there and watch this display of terrible customer service and fraud. When your six-year-old knows that someone has stolen your money by just watching there's definitely a problem.

Michael Baker
Watertown NY 13601
[protected]

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Marylin318
, US
Nov 13, 2019 11:44 pm EST

Today, I was so embarrassed because I tried to use my card at CVS and it declined. I have thousands in this account and it declined for $18.00. I called customer service and was advised that there was an issue and all cards are declining. This is horrible. I didn't go to my local branch because all of the agents are rude except two. I will be leaving this bank because if I'm not being hacked, something else is going on that causes my bills to be late.

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2:55 pm EDT
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Woodforest National Bank atm withdrawal limits and lack of flexibility of branch staff

I recently retired as a Senior Executive in banking having worked for Citibank, HSBC and Valley National Bank in New York City. My Career in banking approximated more than 41 years. I recently visited your ATM in your Greenville, N. C Walmart location, where I recently opened a checking account. I attempted to make a withdrawal from the ATM totaling $1, 000.00. I was informed that the ATM withdrawal limit was $800.00. I was totally surprised as the limit at the aforementioned banks when I made a withdrawal was $1, 000.00. I approached the branch staff to attempt to resolve the matter. I initially approached Byron Joyner a branch employee. He stated I needed identification; I only had my ATM card as I only stopped in as I was jogging. I told him I didn't have proper I. D could he check bank records to verify my identity, he staunchly refused. As I had my phone I begin to show him pictures of me with Mayors, Governors, and Former Secretary State Colin Powell. The Picture with Mayor Bloomberg even displayed my nametag on my breast pocket. Showed them my office with my name prominently displayed on the door. Still refusal to let me obtain an additional $200.00. I then was referred to Shamika Carter who did not seek to help me but only to substantiate Byron Joyner's refusal to assist me. I then asked for the name of their Area or Regional Manager. I was only given a first name Madison. I had to insist on the last name which was "Porter". I wasn't totally convinced I was receiving accurate information. I come from institutions where customer service was very important. While I didn't have my wallet and could not produce a photo I. D there were ways my identification could have been verified. This includes comparing my signature to the signature within the Woodforest Bank computer system or me providing information only I would know on their bank records. This was completely frustrating, even pictures with me standing next to former New York City Mayor Michael Bloomberg should have been feasible enough to obtain an additional $200 from my account. The inflexibility of the staff was overwhelming especially for a bank which espouses providing excellent customer service. I was told by Byron Joyner that I could call customer service and they could increase my limit for the day. My response was what information would they require? Mr. Joyner stated just some personal information. My response was could you do the same and allow me an additional $200 from my account? He refused to go the extra step. I can understand if we were talking a large sum of money... but $200 as the risk and you refuse to go a little extra is completely unsatisfactory. I recently requested my SSA deposits to be made to your bank and was contemplating transferring additional assets but this experience has soured me. At minimum I would like you to code my account to allow me to have a daily limit of $1, 000.00 which is in line with all other Regional and National Banking Associations. My ATM #[protected]. I hope I may be accommodated for the future and your branch staff is taught to think outside the box. Every individual is not dishonest. Customer Service must not just be in theory but also in practice. Thank You

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Woodforest National Bank payment taken out but no statement of purchase on paypal account: scam

I ordered a phone from eCrater.com on Saturday, October 12, 2019, and I believe this site is a scam and I want to request a refund. I emailed the company, Zhulian, who was selling the item on eCrater, but I haven't received a reply. When I click on the transaction ID from the email I received from Paypal, it comes up as page not found. There's also no shipper name or tracking number.

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8:20 pm EDT
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Woodforest National Bank opening a check account

Right from the beginning I asked if they're how much it is to start a bank account and it is there any hidden fees or any fees I should know about the teller said there's a $3 statement fee but you can switch to online and be taken care of after I signed up then he gave me a brochure about the 695 fee I don't have $100 or direct deposit and gave me a brochure after we open the account I was a little upset but then we find out two weeks later when my daughter gets her next check that there is $15 missing from her account and apparently they took it out for a debit fee which we were not informed at all! And that fee is not listed in their brochure. They messed up with my daughter's account so we had to sign my paperwork we refused to sign and we wanted our $15 back we would have never signed up for the account if we were told about the fee or if it was in the brochure. The branch manager refused and was rude about it. This is a scam and a fraud2 that we were lied to and was misinformed and they took money from my daughter without our consent & they will not refund her.

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Woodforest National Bank the bank destroyed my money

Statement of the claim: I received a lump sum of money $6 trillion USD, and the bank destroyed my money without giving a deposit slip are a transaction sheet. Precise Relief Sought: I want my funds put into my account as was sent fir my account. Legal tender . I was contacted by the bank about this transaction, but they were none compliance until I contacted them on numerous occasions. There is deceptive business practices because I contacted them before the money was destroyed that they are liable fir the recovery for the funds to be put back into my account . I hereby certify that the fire going is true to my innocence and that your urgent response is appreciated.

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Update by Felicia Nicole
Sep 26, 2019 6:23 pm EDT

They put resolved on that complaint, but it has not been resolved.

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My resolution is precise Relief Sought for $6 trillion to be sent, and to hide my information off of this complaint form from the public because it hasn’t been resolved.

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9:05 pm EDT
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Woodforest National Bank employee accounts 401k

I tried to cash out my 401k. Instead of using the account and routing number provided it was rolled over into an ira. My employment would not have ended if it were not for a corrupt manager and district manager! The manager was subsequently fired but the district manager continues on with her fraudulent sales strategies, if your in a VA region beware the whole system is corrupt! I was the top sales person, followed my bosses instruction and then was fired because I had children and wasn't Management material due to being a mother! All I want is my 401k money in its entirety

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Woodforest National Bank fraudulent charges/poor customer service w/manager

I have been a customer for many years. The tellers ate nothing short of wonderful. The manager is not helpful and I feel her judgement is off. I had fraudulent activity on a stolen Venmo Mastercard card attached to my checking account. I caught the 2 charges and reported it as well as reported the card as stolen. I did not have the funds in my checking account to cover the fraudulent charges made with the Venmo card so I incurred 2 Overdraft fees. In spite of disconnecting the Venmo card from that checking account and notifying Woodforest of the problem, several days later I incurred a 2nd set of overdraft fees! I was informed that the only way to stop this was to do a non reversible stop payment against Venmo. Turns out this was not correct. While Venmo is handling the dispute over the fraudulent charges, Woodforest has charged me $116 in overdraft fees. I cannot get the manager of my branch in person or over the phone. I requested a call back. I didn't receive one. I called in again and spoke to a kind teller that said"the manager reviewed my account and decided not to refund the fees." When asked why she said it's at the managers discretion. I called customer service and after a lengthy hold was also told it's at the branch managers discretion as to return fees or not. These fees were a result of fraudulent activity and I have proof of this. How can this be good business? I will be closing my account.

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Update by earrigali
Aug 22, 2019 9:29 am EDT

I did receive a phone call from Woodforest national Bank as a direct result of this complaint. Shelly took my complaints and concerns seriously and promptly corrected the issue. As a result I will keep my account open . I am extremely satisfied with the outcome.

Update by earrigali
Aug 21, 2019 9:01 pm EDT

No reply from woodforest yet...

Update by earrigali
Aug 21, 2019 11:01 am EDT

Thank you for your assistance. I sent an email.

Resolved

I received an email a text message and a phone call directly from Woodforest national Bank expressing their interest in correcting the problems that I had at my local branch. They reversed the stop payment, and returned the fee for that. They reversed the overdraft fees. I am satisfied with the outcome.

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3:50 am EDT

Woodforest National Bank branch customer service

There is a group that is forming in America. They call themselves "Skinheads" but not the group that shaves their heads. They are employees of various companies that they feel if they have a job, they have Taken over the company. They are afraid to have the CEO or Owner know what they're up too. To take over the whole USA. They are the anchors of the cable, an national news also. They are customer service employees, check out employees at retailers, other employees at retailers. They are mind controlled an lie when asked who they are. They are an International Incident being they think they are taking over Shell gas stations, Aldi's, an other foreign companies operating in America. Mainly they are White Younger persons. They have girls in group but the boys fool them to join. For "we hate girls" one girl told me in 2007.

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Woodforest National Bank check cleared but they wont release the hold

I just inherited a life insurance payment. I transfered the funds to my Wood Forest account in which i was told there would he a 7 day hold on the check unless it clears sooner.
Were 5 days in, i have logged into the other bank to notice all the money was gone,
Okay? So that means wood forest now has my money. So i logged into the Wood Forest app to see that nothing was in there. I called and explained to my local branch in Wilmington Ohio and explained that the check i wrote was cleared as its been taken out of my other bank and asked them if they could check so the hold could be removed,
Only to tell me that he cant remove the hold. So where the heck is my money and why dont i have access to it? Im going to be contacting the BBB and my lawyer to figure out what can be done here.
Contact me if anymore info is needed from anyone,
Zackari.[protected]@outlook.com
Good luck everyone

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Update by DailyDrinker
Aug 02, 2019 9:46 am EDT

Your email did not pop up, please call me at [protected]

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5:01 pm EDT

Woodforest National Bank the site manager

I have been dealing with Woodforest since 2011 the tellers at this location are very polite and always provide awesome service to my wife and I . However the site manager Juanita don't know the last name has the most nastiest unprofessional display of a manager that I have ever seen and I don't understand how could she be considered to hold a position as a manager. My wife and I noticed what she did today to avoid waiting on us she went in the back until another teller came to help us. I was actually happy not to receive her help she is a terrible manager and I don't see how she has been there as long as she has . I purchase cashiers checks from Woodforest every month to pay my mortgage. To have her as the manager representing your company is an extremely poor example and if I had the authority I would terminate her immediately. I dealt with her once and it seems to me she lays back to avoid providing the service in which she is there to do if there is anyone in authority that this can be presented to they need to know about her lazy sorry [censored] sorry for putting it that way that's how I see her if you need to contact me you may [protected] my name is Kenneth Brooks

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Woodforest National Bank checking account

I am so upset and have attempted messages, have called the local branch, and other things but to no avail. I have filed a complaint with the PA Atty General's Office and am also filing a complaint with banking. I have requested to close, have requested no payment to certain ach withdrawal but they do not follow through and receive overdraft charges which causes more and more from my account. This has been going on since May. I WANT REIMBURSED FOR ALL CHARGES AND NSF. I AM PURSUING OTHER LEGAL Action. I do not receive return call nor are messages answers and sometimes nearly two weeks. I now see that WOODFOREST has numerous complaints from consumers. Your services are highly unethical, unprofessional, illegal, and am requesting a formal investigation by an outside agency as well as speaking with an attorney on my rights.

Dr. Cheryl Zaccagnini
717.301.1085

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Update by CherylZ
Jul 30, 2019 8:57 am EDT

I am waiting for response and received one yesterday b/c of the complaint I submitted. I am waiting to have ALL of my NSF reimbursed because of lack of follow up by the local branch and no responses to my messages. It takes one -two week for Woodforest to respond to messages. I appreciate the contact person calling me yesterday and will wait to see if it is resolved and NSF reimbursed which would also mean that my check for 81 that was rejected twice and others would have been sufficient and funds to covered had they listened and followed my request at the local branch as well as in my messages. Thank you.

Dr. Cheryl Zaccagnini
717.301.1085

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10:20 am EDT
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Woodforest National Bank dispute of unauthorized transaction

On June 21, I called to start a dipute about an unauthorized transaction to Amazon. I signed the paperwork on June 23. A few days later, I filed another one for 33.98 to Amazon. On July 13, I found out that they had been denied because of "previous transactions to the same merchant" after I called the main office. The fact that I order from Amazon should have no bearing on the fact that someone else used my debit card number to make two orders to them. Amazon confirmed that those orders were placed by someone with a different name and different account. I gave this information to the Woodforest agent I spoke with on the phone and to the one at the branch where I signed the paperwork for the dispute. I told them Amazon said the bank could call them if they had any questions about it. It is my understanding that your bank cannot refuse your Reg. E claim or deny you zero liability under VISA or Mastercard. I understand the frustration of dealing with so much debit card fraud and loss, but that's not my problem as the consumer, it's their problem as a card issuer. Being a non-signature based transaction makes it eligible for chargeback rights. No one even bothered to let me know the results of the dispute when I was told it would take up to 10 business days. I am usually happy with the branch my accounts are in but it is controlled by the main office and I am not happy at all with that level.

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12:34 pm EDT
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Woodforest National Bank stolen debit card

Hello, I deposited my wirk check at 5 and then went to walmart...i succesfully used the atm in walmart and from 6 pm until now (11:30am) I have no clue where my debit card is. I have been trying to cancle my card since 6 this am I am a new account holder for Woodforest bank my card had to be stolen and i want to cancel it before my money is spent or charges are brought on my account from fraud if u can help me id greatly appreciate it thanks!
Shantasia Mabery

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11:11 am EDT
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Woodforest National Bank I believe woodforest is taking my money...

Pending charges on my account are automatically taken out of my balance. My rental car was extended three times, and the payments reflected on my account when the hold was put on. I have now turned in the car and ANOTHER $400 was taken out of my account. This is the second time I've noticed pending charges being taken out of my account twice; when on hold AND when it's been completed. I'm being charged twice and they're making it impossible to prove. Unfortunately, the statements contradict my story and I feel crazy. But I count my money, especially when I'm in the process of financing a new vehicle. Prior to purchasing my car, I know I had to keep a certain amount in my account for the down payment. After any and every purchase I would check my account to make sure I stayed in the budget. This is how I know something is off and I don't trust Woodforest with my money. All I can do is catch them in the act or just switch banks. Either way, I believe they have been stealing from me.

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Woodforest National Bank In-depth Review

Overview: Woodforest National Bank is a reputable financial institution that offers a wide range of banking products and services. With a rich history and background, the bank has established itself as a trusted name in the industry.

Products and Services: Woodforest National Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these traditional offerings, the bank also offers specialized services such as mobile banking, online banking, and investment services.

Customer Service: Woodforest National Bank prides itself on its accessible and available customer support. Customers can reach out to the bank through various channels, including phone, email, and live chat. The customer service representatives are known for their responsiveness and helpfulness, ensuring a high level of customer satisfaction.

Branch Network: Woodforest National Bank boasts a wide coverage and availability of physical branches, making it convenient for customers to access in-person banking services. The branch locations are strategically placed, and the operating hours are designed to accommodate customers' needs. Customers can expect a quality in-person banking experience at Woodforest National Bank.

Online Banking Experience: Woodforest National Bank offers a user-friendly and functional website and mobile app, providing customers with a seamless online banking experience. The online banking platform offers a range of features and tools that make managing finances easier. The bank also prioritizes customer security, implementing robust measures to protect customer information.

Fees and Charges: Woodforest National Bank maintains transparency and clarity in its fee structure, ensuring customers are aware of any charges. When compared to industry standards, the bank's fees are competitive. There have been no reports of hidden charges or unexpected fees from customers.

Interest Rates: Woodforest National Bank offers competitive interest rates on various accounts and loans. The bank's interest rates have remained consistent over time, providing customers with stability. Additionally, the bank occasionally offers promotional or special interest rate offers.

Financial Stability: Woodforest National Bank demonstrates strong financial performance and stability. The bank has received positive ratings and reviews from financial institutions and credit rating agencies, further solidifying its reputation. There have been no significant events or controversies affecting the bank's stability.

Community Involvement: Woodforest National Bank actively engages in initiatives and programs to support local communities. The bank partners with non-profit organizations and makes charitable contributions to make a positive impact. Woodforest National Bank has earned a reputable reputation in the community for its involvement and contributions.

Customer Reviews and Ratings: Customer reviews and ratings from various sources reflect a high level of satisfaction with Woodforest National Bank. Common themes include praise for the bank's customer service, convenience of branch locations, and user-friendly online banking experience. Overall, customers highly recommend Woodforest National Bank.

Conclusion: Woodforest National Bank stands out for its comprehensive range of banking products and services, excellent customer service, and convenient branch network. The bank's online banking experience is user-friendly and secure. With competitive interest rates and a strong financial stability, Woodforest National Bank is a recommended choice for customers seeking a reliable and community-focused financial institution.

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Woodforest National Bank contacts

Phone numbers

1877 968 7962 +1 (832) 375-2000 More phone numbers

Website

woodforest.com

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