Having problems with Woman Within?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Woman Within reviews first appeared on Complaints Board on Mar 16, 2009. The latest review Problem with credit limits and unable to change the payment date was posted on Sep 6, 2021. The latest complaint Deceitful pricing policy was resolved on Sep 01, 2020. Woman Within has an average consumer rating of 2 stars from 142 reviews. Woman Within has resolved 24 complaints.

Woman Within Customer Service Contacts

1800 228 3120 (Customer Service)
800 3388 1111 (United Kingdom)
1800 3399 0000 (Australia)
+1 915 225 4971 (International Shipping)
+1 866 776 9859 (Problems With Payment)
One New York Plaza
New York, New York
United States - 10004
Mon5:00 AM - 11:00 PM
Tue5:00 AM - 11:00 PM
Wed5:00 AM - 11:00 PM
Thu5:00 AM - 11:00 PM
Fri5:00 AM - 11:00 PM
SatClosed
SunClosed

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Woman Within Customer Service. Initial Woman Within complaints should be directed to their team directly. You can find contact details for Woman Within above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Woman Within. Discuss the issues you have had with Woman Within and work with their customer service team to find a resolution.

Woman Within Complaints & Reviews, Page 7

Womanwithin.comProblems with size and bad-quality fabrics

I won’t recommend to order from the company www.womanwithin.com. I have ordered two blouses from them, but the problem was the size. I checked the size chart and measured myself, but the sizes were wrong all the time. The sleeves were too short or too long. I didn’t like the fabrics and I returned all blouses, which I bought from them. It wasn’t worth to buy such clothes and waste such sums for such rubbish. Avoid this seller.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Woman Within2 loungers

    ionly a smaller size returned them for an even exchange only a size smaller one pkg had'nt even been opened they enformed me a moth later when i called about it that the could;nt exghange and was sending me a check for 13.00 the loungers are 29.99 each i told them to keep it and send me the loungers back and they told me they would not so i loose my money and no loungers every book i received from the these loungers were always the same price of 29.99 they are only paying 6.50 each what a rip off at least they could return the ones i sent back and i would have something for my money

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Wh
        What's wrong with you? May 11, 2015

        You would get more sympathy from me if you were complaining about the education you received.

        0 Votes
      • Mk
        MkStItCh May 11, 2015

        What language is this written in???

        0 Votes
      • Nd
        NDOMBROWSKI Mar 19, 2010

        WOMAN WITHIN IS IN THE BUSINESS OF CHARGING UNAUTHORIZED AND EXCESSIVE LATE FEES ON CUSTOMER ACCOUNTS ALTHOUGH THE CUSTOMER HAS PAID IN ADVANCE! THESE PEOPLE ARE COMMITTING FRAUDULENT SERVICES!

        0 Votes

      Woman Withinpoor business practice

      Have been customer for approximately 10 years. Clothing has declined in quality, both fabric and workmanship are poor. Recently sent gift to daughter, who returned outfit due to poor quality and fit. Woman within credited my account for the outfit and I was sent a bill for original S&H ($7.99) as well as additional return fee ($7.50) by company and additional charge of $2.00 by woman within credit division. It ended up costing me $17.49 for NOTHING. I have cancelled my credit card with Woman Within and have tried (unsuccessfully!) to cancel the endless wave of catalogs. The customer service ladies were all very polite but were unable to do more than validate my dismay.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Woman WithinNo notice of payment issue

        I have been a Woman Within customer for at least 15 years. But I will give my money to another company from now on. Recently I placed an order, under my long held account, using a relative's credit card, which had a name and address I had used several times in the past. They sent me a confirmation email, ten days later my relative called to say she received a postcard from Woman Within asking her to call. The customer service rep at Woman Within said my order was sent to Customer Protection to verify the credit card, but they sent a card to my relative, taking 10 days without filling the order, as, "there was no email or valid phone number on file." When I asked why I received a confirmation email but no email about a delay, the rep first said no email was linked to the order, and later said their job was to protect the card holder and they did not contact the person who placed the order. When I told him the conformation email was addressed to my relative, he stated "this does not happen." After more discussion, the rep stated no one could order at Woman Within and use a different credit card - regardless of the 15 year account history using the same names and addresses. I have shopped for my relative, using her card and sometimes sending goods to my address, on many sites through the years with no problem. The Customer Protection rep and her supervisor were not apologetic, did not care my order was delayed, and did not seem to care whether I canceled the order or not. I had to ask to make a formal complaint at least 6 times before I was told my complaint about the process would be sent to a customer complaint department. The supervisor kept avoiding my direct question and defending the department's practice, stating my complaints would be "documented in my account." Not helpful. Woman Within has been problematic in the past - I suppose this was my wake up call to quit patronizing a business that cares so little for their customers. A heads up email to say there is a delay in my order would somehow be too effortful or breach security? I canceled my 300.00 order. I will shop with a company that wants my business and values my years of patronage.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          WomanWithinwrong order no refund bad service

          DO NOT BUY.  THIS IS A REAL COWBOY OUTFIT.

          This company has really got a nerve!  
          I ordered a pair of black cycle shorts, they sent a PINK TOP!
          They said they hadn't received my return although it was sent back immediately with their own return label.
          When I called customer service they sent my call to their " service" extension, I held for 5 mins and they then cut me off.
          There return policy states to give it  a few weeks (I forget how many) to receive a refund...but of course they had no problem taking my money... immediately!
          To add insult to injury I cannot remove myself from their despised email bombardments and will have to drop that particular email address.
          When I emailed my complaint I got a form letter which did nothing to address the problem ...but was just trying to push more of their lousy merchandise.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • Gr
              Greg Jul 15, 2009

              I placed an order online with WomenWithin for $83.62 for 5 pairs of shorts and 2 tee-shirts. I had to return the shorts because they were to big and this is when the crap began. They received the returned items on June 4th. After many emails to their customer service (hahahaha)trying to get a status on my return and getting cloned messages from them, I got $48.55 deposited in my account today. So, the short of it is I paid $35.97 for 2 tee-sheets that originally cost $8.79 each. The bottom line is WomenWithin turned into one of the worst experiences I've ever had with on-line shopping. Their customer service is virtually non-existant and Lord have mercy don't try to call. That will cause a nervous breakdown. All I can hope is this stops someone else from losing their money and mind. By the way it took almost 3 weeks to get my order to begin with.

              0 Votes

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            Woman WithinPOOR QUALITY / CATALOG ISSUES

            [protected]: Woman Within USED to be a good company, selling plus-size quality, attractive clothing at reasonable prices. Over the past 8-10 years, however, they keep sinking to new lows, such as losing the quality of their items and inundating me with their endless catalogs, even though I have repeatedly asked to be "unsubscribed." I'm still fighting that this very day. I have stopped purchasing anything from this store because invariably, the items don't fit, are cheaply made, and/or the quality of the material is almost see-through. One thing I think most plus-sized women would agree upon is that they'd like material coverage when ordering clothing. Most of WW's clothing is imported, but the country of origin is never stated. I have returned so many clothing pieces over the years because I am adamant about purchasing products made in the USA. Almost all ads in their catalog state "Imported." On the last shipment I returned, on the return sheet where they ask reason for return, I wrote in some free space that I would prefer to purchase products MADE IN THE USA.

            In the most recent catalog (received 09/01/2012), I did notice that in all their wisdom, honesty, and integrity, Woman Within has now REMOVED the word "IMPORTED" from their clothing descriptions and has given absolutely no information regarding the manufacturers' countries of origin. That action makes me angrier than I have been with them; now it's anyone's guess as to the imported items' countries of origin. I hope this reaches the right people regarding the complaints and all customers who may not have been aware. I think it should be a regulation/law that product manufacturers must state their country of origin - not just "Imported." We have every right to know where our money is being sent. BUYER BEWARE!!

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              • Is
                islandgirl51 Jul 16, 2013

                Totally agree. Each year the quality of materials and workmanship go down and prices go up (and up). Also, true "plus" sizes are always the higher price, not the promoted price. And lastly, the shipping costs charged are the equivalent of another item of clothing.

                0 Votes

              Woman WithinTerrible customer service & missing merchandise

              I placed an order on August 5. The item was in stock according to the web site. Right after the order was submitted I was informed that it was back ordered and would be shipped on Sept 6. I have called five times since then and have not reached anyone who could tell me why the item was never shipped. Five people including a supervisor claim it is in stock but no one, including the supervisor can determine why it was never shipped. During my last call I was transferred twice and kept on hold for 20 minutes. The supervisor promised to call me back by the next business day. He never called. Customer Service is horrible.

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                • Ma
                  Mary7951 Sep 21, 2012

                  I ordered something on 9-2-12 it was shipped 9-5-12 it has been lost since 9-8-12. They keep telling me I have to wait until 10-1 for a refund. Are you kidding me? I am out $63. I have shopped with them for years. Customer service is a joke they just don't care. Never again. I am done...

                  0 Votes
                • An
                  antqlver Jul 03, 2012

                  I TOTALLY agree - I have done online ordering for the past 20 years and have never come across a company SO DISORGANIZED, with LOUSY customer service and UNFRIENDLY user sites. I am still waiting for an exchange and am being given the run around. Nobody knows what the other departments are doing or have done, etc... The products aren't that great to begin with! The only reason I thought I would give them a try is because the solicited ME with a small credit line. Needless to say, I am already having them remove me from their catalog list as I can't take the frustration dealing with them when I have to call about ANYTHING to do with my orders!!

                  0 Votes
                • Su
                  sude Apr 07, 2012
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I have had the same exact problems with this company in the last couple of years. I will no longer shop with them

                  0 Votes

                Woman WithinDo not order from these people, they are crooks

                I made on order on Sunday and realized the order did not qualify for the free products. There is no where on the web site to cancel an order. I emailed customer service immediately. The next day I called and it took me two hours to get hold of someone. They said that since the order was "in Process" they could not cancel it? Doesn't make sense to me. If it has not been shipped-- it should be able to be canceled.

                Do not order from these people, they are crooks!

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  Woman WithinReturn Fees

                  I grew up with catalog shopping, but I have had the worst luck with this company in the past couple of years & especially of late.. Sizing can be inconsistant and I find I have about a 50/50 chance that what I order will actually fit. This would be merely an inconvenience if it weren't for the shipping and return charges. Recently I ordered some items & half of them had to be returned due to sizing issues. I have now had around $40.00 charged to my account in shipping & return fees for the items that I DO NOT HAVE. I might as well have lit a match to the $40.00. The result would have been the same...nothing to show for it, but I would have had less aggravation. I understand that it costs money to ship items. But when theres only a 50% chance that what you order will fit, I feel like the only way they are making money is by charging you extra for the "priviledge" of being inconvenienced & disappointed. As I said, I grew up shopping from catalogs and I have never had so much trouble with sizing or been charged so much for returns before. Will not order from them or their counterpart Roaman's again.

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Woman Within Credit Card — Late Payment Charge When Payment Was Submitted on Their Website the Day BEFORE Due Date

                    My patience with this company and this family of credit cards is totally exhausted. Every point of contact...

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Woman Within - World Financial NetworkCredit card fraud

                    Completely incompetent company. They stopped accepting online payments, even though I received emails telling me that a payment was made. I've called and called and finally closed the account. THREE WEEKS later they were still harassing me for payment and the online information showed that not ONE payment was credited to my account. People there hang up on me and refuse to transfer me to supervisors so I can talk to someone other than a peon. NEVER EVER shop with them. NEVER EVER get a credit card with World Financial Network. They are thieves.

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Woman WithinUnauthorized Charges

                      Dear Sirs,
                      I sent an item back for a refund, and they issued me the refund and THEN charged my debit card on file for an additional payment (the same item, different color). They used my card number without my permission and I only noticed the charge posted to my debit card account 3 days AFTER the item I never ordered in different color was mailed to me. Please, never leave your debit card information on file with them, they can do whatever they want with it.

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        • Bs
                          B SANDERS Mar 18, 2012
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Re: woman within returns
                          I purchased a swimsuit for $97 which included a standard shipping fee of $11.99.It was too large and needed to be returned. I did not receive a return label.and waited 10 days for that label. I received credit for $76 becuse they charged an additional shipping fee and did not refund the sales tax.Iam totally not satisfied and will not order from them again .
                          Bev

                          0 Votes
                        • Re
                          RestlessHeart Feb 27, 2010

                          ALL you gotta do is READ the web site ...it says right on it what you're agreeing to by clicking to get the 10.00 coupon. It's not hidden. I by pass it every time I order because I got bit once . Dont blame them because YOU didnt finish reading

                          0 Votes
                        • Po
                          Portia C Jan 08, 2010

                          I agree. This happened to my mother. She did not know about the charges until months later. They were charging her $11.99 a month for the past three months.

                          0 Votes
                        • Ca
                          Carl Jul 11, 2009

                          Two things. I was sent a number of thank-you coupons for "free merchandise" including magazine subscriptions for shopping at Woman Within. I sent them off to be redeemed after scanning all the fine print to make sure there were no hidden shipping or handling charges. Then my Amex (which Woman Within has on file) was charged $159 for the merchandise pluse a small fee for one of the magazines. Also, I too was tricked into joining Reservation Rewards when it was impossible to leave the Woman Within website after ordering merchandise, and somehow when I shut down the site it registered me and charged $10. I had the charges removed by Amex and tried to contact the company with no luck. I've been happy with the clothing I've ordered from them in terms of quality, fit, price, and promptness in shipping, but these accessory scams have got to stop. Be careful if you get any free offers from them.

                          0 Votes
                        • As
                          A shopper Apr 19, 2009

                          I received coupons in the mail as a thank you for shopping with Woman Within, redeemable for various types of merchandise including magazine subscriptions. After scanning them carefully for hidden shipping or handling charges, I sent them off to be redeemed, only to find my Amex was charged $159 for the merchandise and a small fee for one of the magazines. Woman Within, of course, has my Amex on file. I too was tricked, for the second time, into joining their Reservation Rewards; it was impossible to leave their website without joining, so I shut the site down only to find my Amex was again charged, this time $10. I had all the charges removed by American Express, but be warned: don't fall for any offers of "free" merchandise from this company. So far they have not responded to my complaints. Too bad, because I've always been happy with the quality, fit, and price of their clothing as well as their prompt shipping, but I refuse to shop with them again until I get an apology for this blatant scam.

                          0 Votes

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Woman WithinCancelled Orders

                        I've never had any billing problems with this company, thankfully. However, nine times out of ten when I order an item, I get a notice a few days later that it is on back-order, with an estimated date of delivery, usually a few months in the future. Then, a week before it is due to be shipped, they send a notice that it has been cancelled because they no longer have the item. This is a company that has been in business for years. They should know the market by now. If the buyer cannot guess what product will be popular, based on past demand, then a new one needs to be hired. If their supplier consistently fails to fill their orders, then get a new supplier. This is not a one-time occurrence. It has been going on now for at least two years. If you are a tall or plus size, try some of the other companies.

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          THE WOMAN WITHIN — CUSTOMER SERVICE

                          I have ordered from this company several times and each time there has been a problem. You will place and...

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          Woman Withinexcessive charges

                          I warn anyone who is considering doing business with this company... DON'T!!! The clothing I ordered was made very poorly and I returned 95% of the order. I asked to have three items replaced with ones of the correct size. First I had to pay shipping to get the orders to me...then I had to pay shipping to return the items...and then they wanted to charge me shipping to receive the exchanges! On top of that one of the exchanges was not even the right item! At the end of my nightmare I have one pair of pants that originally cost $13.99 [the sale price --- they tried to charge me full price for the pants and I had to point out to them that I got them on sale] and a jacket that cost $3.99 for a total of $17.98 worth of merchandise. But the total they reported to my Woman Within credit card has amounted to $36.46! I called to ask why and was told to speak with the credit card issuer - that everything returned was reported as a credit. I asked about the cancellations I made that did not show in the transactions and was told again to speak with the credit card issuer. The issuer can only charge me what is reported to them. I will wear my pants and jacket but I have also told my story to three of my friends who considered ordering. They immediately changed thier minds.

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            • Bs
                              B SANDERS Mar 18, 2012
                              This comment was posted by
                              a verified customer
                              Verified customer

                              re: woman within
                              I received an item that was much too large 'though I measured carefully. I did not receive a return label and waited 10 days for that label.I paid $97.13 for the swimsuit and was credited $76 .Woman within charged an additional shipping fee of $7.50 and did not refund the sales tax. I
                              am not satisfied with the customer service and will not deal with them again.
                              B Sanders

                              0 Votes
                            • Gr
                              Griga Feb 17, 2011
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Items bought by mom for me for Christmas were too large. I placed return as instructed, asked for smaller size, sent two gift cards and check for other items ordered in addition to return. Wait more than 4 weeks for items then start emailing. They just return several email responses not addressing concerns. Finally I call and get run around on how they handled request, tell me I can use what they know are the unredeemed gift cards without a pin which was never given to purchaser. Now they have returned goods and $30.00 in gift cards I can't use.

                              0 Votes

                            Womanwithin.comBeware - this site is a rip off

                            BEWARE -- this site is a rip off !!! I ordered five items from them in April. The items did not fit and when I returned them, I was charged a $6.50 fee plus they did not refund the cost of the shipping -- a total of $15.49 -- for NOTHING!!! Then I noticed that there were charges on my credit card during the months of May and June ($12 each time). WomanWithin had given my credit card information to "Shopper Discount" and they were charging me a monthly fee!! Fortunately, I caught it and I have gotten them to refund the charges, but now I wonder who else they gave my information to!! After all that, I found three of the items at a local store and the prices were at least 20% cheaper than the prices online!

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              • Fa
                                Fabire Apr 16, 2012
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Website said that my items would ship in 5-7 days. They didn't ship for almost 3 weeks! And they were all in stock! Sizing was waaaaay off! Nothing fit right! My refund took several weeks and of course they charged me to return the items. I'm so glad I payed for shipping, both ways, for nothing!

                                0 Votes
                              • No
                                noelani Mar 30, 2011

                                missing item

                                0 Votes
                              • No
                                noelani Mar 30, 2011

                                How did you reach them? I haven't rec'd an item ordered and paid for a month ago.
                                Is there a customer service number or website? I haven't found one.

                                0 Votes
                              • Er
                                Ernestine N. Ross May 11, 2021

                                @noelani [protected]

                                0 Votes
                              • Kl
                                Kliotane Mar 22, 2011
                                This comment was posted by
                                a verified customer
                                Verified customer

                                I ordered a swimsuit from WomanWithin in Feb 2011. They sent the wrong item. I returned it immediately with the correct code for "wrong item". Almost a month later, they still did not credit my card so I called them and now they say they will credit my card less the shipping so I will be paying for their mistake. Don't order anything from this company! They are dishonest!

                                0 Votes
                              • Ki
                                Killen Jan 27, 2011
                                This comment was posted by
                                a verified customer
                                Verified customer

                                I attempted to purchase a pair of shoes; however, the price that showed up in the shopping cart was $10 higher than the posted price. I tried to contact the company by replying to one of their emails but it bounced. I then tried to contact using their contact form. I'm a web developer so am not a web page dunce. With all fields filled out correctly, regardless of what I tried, their form would not submit. Apparently, they want your money but they don't want customer contact or to be held accountable for their web content. Internet shopping is highly competitive. Buy elsewhere.

                                0 Votes

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Woman Withinlate delivery

                              I called my order in on 11-07-10. They had problem with my credit card at first, but she told me it finally went thru to processing. I told her if she had a problem with it to call the next day and I would give her another card no. I didn't hear from her so I called back to check on the order and the man said it went thru and it would be to me by tues. I did not get it so I called back wed. to find out why and they said that my card didn't go thru until wed morning. I have to have those clothes no later then Thurs. afternoon. My daughter is getting on an airplane and she needs her things. When I tried to talk to a manager it was like pulling teeth to get one on the phone. I don't feel I should be charged for fast delivery when it wasn't. I also feel that when someone calls to check on a order it should be handled correctly. Now I have to pay again to have the clothes shipped to my daughter in washington
                              I do not feel that is fair.

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                The complaint has been investigated and
                                resolved to the customer's satisfaction
                                Resolved
                                RED Woman Withinmisuse of credit card

                                I had purchased items from this site a couple of time. When I made my most recent purchase, my credit card number appeared on its own. I do not normally leave my credit card number on site, but thought maybe I had made a mistake. After completing the purchase, I went to my account page on Woman Within and accessed personal information with the intent of deleting the card number. No credit information was listed on my account page.
                                I called customer support and was told it was not possible that my number would appear if I did not type it in and tell the site to save it. The person did not know why my credit information did not appear on my account page. I obtained a phone number for what the person said was tech support, but what turned out to be the real customer support (I had been talking to a sales person, according to the new person). (I have all the names, but don't want to publish them because I believe it is the company's fault if its employees are poorly trained.)
                                The new person also told me that what I was experiencing is impossible. Got the same unhelpful answers and was told that she was not customer service either, that they are closed on Sundays. She said I would need to call tech support. I asked for that number. She said she did not have it, but she did have the customer service number. While providing that, she discovered she did have tech support number.
                                I called tech support Monday and was told it was not possible that my number would pop up unless I typed it in and told the site to save it. Then I asked if that were case, why didn't my credit information appear on my account page. The reason is because my computer, without my knowing it, has an automatic fill-in feature that fills in that information. Somehow, this software picks up my number from a previous typing and saves and then uses it for my convenience. I said if that were the case then that credit card number would pop up every time I shopped online. I could not believe anyone in a technical support job could be so stupid.
                                This site has a number of sister sites that presumably would also have access to my credit card number. I called the credit card company, but all they could do was to cancel the purchase and/or issue me a new number.
                                If you care about your credit security, don't buy here or at any of the sister sites: OneStopPlus, Roaman's, Jessica London, BylaneHome, avenue, KingSize, Bargain Catalog Outlet.

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  • Ha
                                    hawaiilove Aug 25, 2016

                                    I ordered and returned items which were very inferior and was told I wouldn't be charged any shipping charges. Then my credit card statement shows they didn't credit me the last shipping charge as they had promised. After speaking with 7 different people in various departments who all said they didn't "have the authority to clear up any shipping charges" which now also includes a late charge on the shipping charge !! I will never in my lifetime deal with any of the affiliated companies and have closed my credit card. They informed me I could write a letter of dispute for the $2.00 late charge - I told her that wouldn't happen - I've had enough of these inefficient people.
                                    I would suggest to anyone dealing with or contemplating dealing with these companies to be aware - BE VERY AWARE !!!

                                    0 Votes
                                  • Ad
                                    Adeline R Aug 25, 2016

                                    I ordered 3 items from the Woman Within Catalogue. One was backordered and I returned the other 2 as they didn't fit. I had to pay shipping and handling to send them their merchandise back to them . I was charged for this order even though I had a proof of delivery from the Post Office that they were returned. I then started to accunulate late fees and interest on these items in spite of calling them and telling then they were returned with proof of delivery. Then they started to charge me for the back ordered item wihich they claimed they delivered months after the order was placed. I was hospitalized at that time so they may have left the merchadise on my step but I told them I never saw it when I got home from the hospital. More late fees hit the account with interest on those late fees. I finally just paid the whole thing off- alomost $90 DOLLARS JUST TO GET RID OF THEM AND TOLD THEM TO CLOSE MY ACCOUNT IN WRITING AND OVER THE PHONE AS WELL.I.LL SEE WHETHER THIS FINALLY CLOSES THE ACCOUNT.VERY BAD PEOPLE.

                                    0 Votes
                                  • Ja
                                    Jasmine34952 Sep 19, 2013

                                    Interesting. I am having the opposite problem. My credit card, billing address and shipping address were all saved on the website. I placed an order. I checked to make sure before I clicked on "submit order" and all was correct. Five minutes later, I received a confirmation email with the wrong name on the credit card and the wrong shipping address. I checked my account online and everything in my account had been changed. I tried to fix it and it wouldn't let me. So I immediately responded to the confirmation email by cancelling the order. Yesterday, I looked at my credit card bill online and they charged my card!!! I called customer service and they told me that they never received my cancellation. Now they are claiming that the package is on it's way to the wrong shipping address and that someone at the shipping address should refuse the package so it is returned to them and then they'll issue a credit to my card. This happened on the Jessica London website. I placed another order on the Woman Within website well over 12 days ago. All the info is correct but when I check the tracking number on FedEx, it shows that the package has been in transit between Orlando and Miami for six days!!! Really? That is totally ridiculous. I am never ever shopping on their websites again.

                                    0 Votes
                                  • Bo
                                    boutaswell Jan 28, 2013

                                    Try flushing your browser cache. They are notorious for saving info when least expected.

                                    0 Votes

                                  The complaint has been investigated and
                                  resolved to the customer's satisfaction
                                  Resolved
                                  RED Woman Within — charging for a BO

                                  When you order something on back order they still charge your credit card as of the day of the order. I...

                                  The complaint has been investigated and
                                  resolved to the customer's satisfaction
                                  Resolved
                                  Woman WithinScam

                                  My email to them: I tried to place an order online and ran into several problems: 1. It wouldn't accept the discount code I received via email (LB7784) for an additional 15% off my order. 2. The coupon code it gave me online, for 30% off the highest priced item, was applied against the wrong item. 3. A free item, [protected], was charged to me and that is the item that received the discount. Two customer service agents were unable to help--one put me on hold and lost me and the second transferred me to the internet department, where the agent was rude after not explaining himself correctly. (He told me I would receive a "credit" after my order shipped, which implies money I'd have to spend at Woman Within, instead of a "credit or refund *on my card*, " which is a very different thing. He was curt and rude.) No one was able to fix the problem and it has essentially been left for me to deal with, with yet another person on yet another call, when I finally receive my order. I understand you're going through a name change, but the problems I've encountered on this order make me think twice about ordering with you in the future. Sincerely, Michelle Ramos

                                  The FIRST response: My name is Sandi Carrejo. I will be helping you with your issue today. Thank you for your email. Unfortunately, you can only use one coupon per order. Therefore, you can use either the 15% off the order, or 30% off one item, or the Free Gift. Please advise as to which deal you wish to use. If you choose the Free Gift, please provide us with the promo code. Please accept our apologies if you have been inconvenienced.

                                  Sandi, Thank you for your quick response. The watch bracelet doesn't have a promo code--it is listed as free item with each purchase. If it is free, why does it show up with a charge? I want to use the 15% off total purchase code. If there is absolutely no way to get the free bracelet, please remove it from the order entirely. I don't want to pay for something that should be free and then get reimbursed for it on the back end. If you go to item #[protected] online, you will see that it is free and does not have a promotion code. Regards, Michelle Ramos

                                  Their next response: My name is Wendy Melendez. I will be helping you with your issue today. Thank you for your email. Please note only one promotional code can be applied to the order. The promotional codes are listed in a red box on the back of the catalog. Please accept our apologies if you have been inconvenienced.

                                  I'm running around in circles here. This is getting ridiculous and I shouldn't have to explain my situation again and again with each new person that receives an email or call--my promo code, from the email yousent me, didn't work and I'm being charged for an item your website says should be free. If you cannot resolve this, I want my order canceled in its entirety. Below is my chain of correspondence regarding the multiple issues with my order. (I included the previous correspondence here.)

                                  This is the response that caused me to call and cancel my order: My name is April Flores. I will be helping you with your issue today. Thank you for your email. The code LB7784 appears to be redeemable at Lane Bryant.com which is not our company therefore not applicable to the order. Please accept our apologies if you have been inconvenienced.

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    • Be
                                      Beatrice Nagy Dec 20, 2013

                                      IM so tired of not geting my order not right by your womenin phoneworkers and warehouse too. Im thinkingabout buying some were els.

                                      0 Votes

                                    IN THE NEWS

                                    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                    A consumer site aimed at exposing unethical companies and business practices.
                                    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                    You'll definitely get some directions on how customer service can best solve your problem.
                                    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.