Princess Polly
reviews and complaints

Princess Polly is the bomb dot com! I just can't get enough of their clothes, they always have the latest and greatest styles. They've got some seriously cute stuff that's hard to find anywhere else. But, let me tell you, if you see something you like, you better snatch it up quick because their inventory goes fast! I recently copped a pair of shoes from them and while I was stoked about the shoes themselves, the packaging left a lot to be desired. That's why I'm giving them 4 stars instead of 5. I mean, come on, for the price I paid, I expected better packaging. The flimsy poly mailer they used was totally ripped open and the box was all smashed up. Not cool, Princess Polly, not cool. And don't even get me started on their customer service. It could use some serious work. But, to be fair, they did end up refunding me a bit of my purchase since the shoes were out of stock and I couldn't exchange them for a pair with a better box. So, all in all, I'd say their clothing selection is a solid 5/5, but their packaging and customer service could use some work, which is why I'm giving them 4 stars. I hope they step up their game because I'd love to keep shopping with them!

So, I heard some good things about Princess Polly's clothes, and I decided to order a skirt and a romper for my upcoming vacation. I was leaving on Friday night, so I paid extra for express shipping to make sure it would arrive on time. I even talked to one of their customer service agents to confirm that if I ordered before 2pm, it would ship the same day and arrive in 1-2 business days.

But, it's now Tuesday, and my package is nowhere to be found. I'm already on vacation, and I'm pretty disappointed. I emailed Princess Polly to ask for a refund on the express shipping fee, but they said it was "out of their control" and refused to give me one.

Their customer service was pretty bad, too. They tried to make it up to me by offering a discount on my next purchase, but I don't think I'll be buying from them again. It's frustrating to pay for a service that they didn't follow through on, and their cute emojis and sign-offs don't make up for it.

Overall, I wouldn't recommend Princess Polly. Their clothes might be good, but their shipping and customer service leave a lot to be desired.

I gotta say, I'm not too impressed with Princess Polly. I ordered some Christmas gifts for my daughter on December 2nd and their website said everything was good to go. But the next day, I got an email saying that because of COVID, things might be a little delayed. Okay, I get it, times are tough. But then...nothing. No updates, no tracking number, no nothing. And now it's three weeks later and still nothing. Christmas is in three days, people!

I've tried calling customer service a bunch of times, but all I get is a message saying that no one's available to take my call. And then it just hangs up on me! I've also sent a bunch of emails, but all I get back is an automated response saying they got my message and will get back to me in 48 hours. But it's been over a week and still nothing.

Honestly, it feels like a total scam. I'm starting to worry that I'm never going to get my daughter's presents. And if this is how they treat their customers, I don't see how they're going to stay in business for much longer.

I gotta say, Princess Polly is not worth the hype. I mean, $32 for a skirt that falls apart after one wash? No thanks. And don't even get me started on their dresses. Some of them look like they were sewn together by a blindfolded toddler. I've seen better quality dresses on Romwe and Shein, and those sites are known for being cheap.

Sure, there are a few items that are decent quality, like the Just Friends plaid dress and the Harmony and Lara/Marla/Karla dresses. But even those are overpriced. I mean, $44-50 for a dress that I could get for $20-25 at another store? No thank you.

And let's talk about sizing. Their dresses and tops run small, and they're not made for women with curves. I'm a size 4, but I have muscular curves, and their clothes just don't fit me right. The models they use are either super skinny or plus size, with nothing in between. They need to have a category for women who are thin but have curves.

I've made nine orders with them in the past year, spending around $85-100 each time for 2 or 3 items. And honestly, I regret every single one. Even Dolls Kill, which has a reputation for being expensive, is cheaper and better quality than Princess Polly.

I will say that the reviews on their site are real, and the sizes the models wear are accurate. But even knowing that, I still can't trust their sizing. According to their site, I'm a size 4, but when I try on their clothes, my butt won't fit and my boobs are hanging out. Maybe this store is meant for teenagers, but even then, I wouldn't recommend it.

Overall, I'd say save your money and shop somewhere else. Princess Polly is not worth it.

Don't be fooled by all the fake positive reviews of Princess Polly! They paid sites like Sitejabber and Trustpilot to generate a bunch of fake positive reviews bots on here!

The clothes from Princess Polly are of poor quality and extremely cheap. I ordered dresses, jeans, and tops, but none of them fit properly even though I bought sizes 2 and 4. They just steal clothing designs from cheap websites like Alibaba and put their expensive price tag and name on it.

Their return process is terrible, and no one responds to emails or calls. I tried to return something before, but no one ever responded to me through email or phone, so I had to dispute the purchase with my bank! They don't care about customers; all they want is money by selling their cheaply made overpriced crap clothing. The pictures they have online of the clothing are photoshopped and fake, and the "models and girls" are fake and photoshopped too. They are not real-life people. The clothing is obviously photoshopped because in reality, when you receive it, it's of poor quality and will never look like the photos you see because those photos are all photoshopped.

Don't believe any of the reviews you see on their website saying "I love this, it fits so well, it's gorgeous." All those reviews are fake and lies just posted by Princess Polly employees and comment bots they bought. They type in what they want each fake positive lying review to say, and they also paid to have all those fake positive lying reviews bots generated on their website and on here!

Princess Polly is nothing but a scam! It's false advertising and a lie on their website when they show a lot of their items as "sold out" in size 0, 2, and 4. That's a lie and false advertising because nobody is buying their cheap overpriced clothing because nobody can afford it. There are nothing but a bunch of fake positive lying reviews on the Princess Polly website for clothing items. They are not some well-known clothing company, and you never even see any advertisements of them anywhere because nobody knows of Princess Polly. Their clothing items will eventually break and fall apart, and buttons will eventually fall off. There is nothing good to say about Princess Polly except for the fact that they're CRAP!

WARNING: DO NOT buy from them! Let them go bankrupt and lose money due to their extremely terrible customer service and cheap overpriced clothing and them buying all these fake positive lying comment bots reviews on here and on their website!

I recently had an experience with Princess Polly and I have to say, it was not a good one. I was hesitant to order from them after reading some negative reviews, but I decided to give them a chance. Unfortunately, I regret that decision.

First of all, the clothes I received were terrible. They were all big and unflattering, and the quality was extremely poor. I could tell right away that they were cheaply made and not worth the high prices that Princess Polly charges. Even worse, none of the items I ordered fit properly, despite the fact that I ordered my usual size.

I was also disappointed to see that Princess Polly uses false advertising on their website. They claim that certain items are sold out in certain sizes, but I suspect that this is just a tactic to make customers feel like they need to buy something before it's too late. In reality, I don't think anyone is buying their clothes because they are so overpriced and low quality.

To make matters worse, I discovered that Princess Polly posts fake reviews on Trustpilot and other sites. They use bots to write positive reviews, which is incredibly dishonest. I don't trust any of the positive reviews I see online because I know that they are not genuine.

Overall, I would not recommend Princess Polly to anyone. Their clothes are terrible, their prices are too high, and their advertising is dishonest. I wish I had read more negative reviews before ordering from them, but now I know better.

Princess Polly is not worth your money, folks. I'm telling you, the 1 and 2 star reviews are telling the truth. The clothes are such terrible quality, it's like they're made out of tissue paper or something. They're so thin and cheap, it's ridiculous. I mean, I get it, they're trying to sell the name, but come on! Just because it's Princess Polly doesn't mean it's good quality. The dresses are so see-through, you can't even wear them out in public. And the zippers are so cheap, they don't even work half the time. It's a total rip-off.

And don't even get me started on the customer service. I tried to return some items, and it was a nightmare. Nobody ever answers the phone, and when I emailed them, nobody replied. They just don't care about helping their customers. It's like they're too busy posting fake positive reviews on their website and on here to actually do their job.

And let's talk about the prices. They're ridiculous! They're trying to fool people into thinking the clothes are good quality by posting fake pictures of the clothes on fake models. And don't even get me started on the fake Instagram girls. Those girls aren't even real people! They're just CGI creations. It's all fake and unrealistic. And the clothes will never look like they do in the pictures because they're photoshopped. It's just a big scam.

So, save your money and don't buy from Princess Polly. You can find way better quality clothes at places like Marshalls, Ross, and TJ Maxx for way cheaper prices. Trust me, it's not worth it.

Don't believe everything you read online, especially the fake reviews written by people who just want attention. I came across some reviews on Princess Polly's website that were clearly fake and misleading. They were written by people who claimed to have received free clothes and money from the company, which is simply not true. No one gets free stuff in this world, and companies like Princess Polly are not charities.

I also noticed that some of the reviews were written by people who claimed to have seen the clothes in person, but I have to say that the quality of the clothes is extremely poor. I bought a few dresses and tops from Princess Polly, and they were all made of flimsy material that easily broke. The threads were hanging off, and the clothes looked like they were going to fall apart after just one wash.

Another thing that I found out is that the models and girls shown on the Princess Polly website and on social media are not real people. They are all designed and animated through a CGI Photoshop company to look and act like real people, even though they're not real. This means that the clothes they are wearing are not being worn by real people, and the sizes they claim to be wearing are not accurate.

It's important to be aware of these things when shopping online, and not to believe everything you read. The fake positive reviews on Princess Polly's website and on Trustpilot are all written by bots, not real people. So, if you're looking for quality clothes and honest reviews, I would suggest looking elsewhere.

Princess Polly is a clothing company that has been getting a lot of attention lately. However, there are some concerns about the authenticity of their products and the company's practices. Some people have claimed that the positive reviews on their website and Trustpilot are fake and that the company uses CGI and Photoshop to create fake models to showcase their clothes.

Additionally, there are concerns about the quality of their products. Some customers have reported that the clothes and jewelry are of poor quality and that they break easily. There are also concerns about the origin of the products, with some people claiming that the jewelry has tags from China that say "fashion jewelry."

Furthermore, there are concerns about the company's marketing practices. Some people have claimed that the company is running a fake giveaway for $3500, which they will never actually give to anyone. They also buy fake comments on their website and social media to make it look like their products are more popular than they actually are.

Despite these concerns, Princess Polly continues to operate and sell their products online. However, it is important for customers to be aware of these issues before making a purchase. It is also important to note that the company does not have physical stores, which may be a concern for some customers who prefer to try on clothes before buying them.

In conclusion, while Princess Polly may offer trendy and fashionable clothes, there are concerns about the authenticity of their products and the company's practices. Customers should be aware of these issues before making a purchase and should do their research to ensure that they are buying from a reputable and trustworthy company.

I live in Canada, so it's a bit of a hassle for me to receive my items from Princess Polly, but I still think it's a pretty great brand overall. I've ordered a variety of items from them, including shirts, dresses, sweatshirts, pants, skirts, bags, and jewelry. Most of the items have met my expectations in terms of quality, fit, and appearance, which is why I enjoy shopping at Princess Polly.

The shirts and dresses are absolutely gorgeous, and I can't say enough good things about them. The sweatshirts are a godsend - they're incredibly soft and comfortable, and I highly recommend them. However, most of them run pretty large, so I suggest downsizing if you can. The pants are also great, and the petite sizes fit me perfectly (I'm between 5'3 and 5'4). I believe they have a regular line for anyone above 5'4, and there's also a tall option available.

The bags are really cute and have held up well despite my reckless handling of them, but the jewelry is hit or miss. Some of the necklaces, bracelets, and rings I've ordered have turned bronze or lost their color after a while, which is a shame since jewelry makes up a good portion of their items. I wouldn't recommend their jewelry, but I did order a headband once and it was pretty good.

One common complaint I've seen about Princess Polly is their shipping time, and I have to agree that it's not the best. Orders often arrive a few days past their expected date, and the automated emails they send about expected delays and COVID-19 regulations are outdated. However, I'm not usually in a rush to receive my items, so it doesn't bother me too much. I've found that ordering on Wednesdays is the fastest shipping time for me (living in Canada), and I usually receive my items in about a week, which is earlier than usual.

In terms of customer service, I once received a dress with a big stain on the sleeve. I started the return process online, but I knew that paying for my own shipping method back to the USA would be really expensive and not worth it at all. They initially told me I had to pay for it myself, but after a few emails back and forth, I was able to get them to send me a new item without having to send back the damaged one (which would have cost me almost $20 to send back!). Their customer service can be pretty good to negotiate with if you provide good reasoning for your complaint and provide pictures if you can. Just don't give up after one email!

Overall, I think the items themselves are pretty great and would be 5 stars on their own. However, the ordering process can be a bit of a hassle due to delayed shipping and issues with customer service. I would rate the ordering process a 2/5, but since most of that is due to delayed shipping and issues with customer service (which isn't really a common occurrence), it doesn't affect my rating too much. I would give Princess Polly a 4/5 overall.

One final tip: always look for a 20% discount on Princess Polly. There's almost always one available, and most external coupons will only get you up to 30% off. Always look for at least a 20% discount before making a purchase!

I gotta say, I had some high hopes for Princess Polly, but they really let me down. I was super clear about what I wanted and needed, but somehow they still managed to mess up my package. And to make matters worse, they couldn't even fix the problem in the end. My package was supposed to arrive soon, but they sent it back for no reason after I already paid for it. Now I have to wait even longer for the package I've been waiting for for two whole weeks. And don't even bother with their 2-day shipping - it's a total waste of time.

the clothes are cute and trendy, but the customer service is lacking.

I recently made a purchase from Princess Polly and was thrilled with the clothing I received. The styles were on point and the quality was great. However, I did have an issue when I needed to return an item that was too big. I sent it back the same day I received it, but unfortunately, it was a bit pricey to do so. I paid out of my own pocket just about as much as the item cost.

To my dismay, three months later, I still hadn't received a refund. When I contacted customer service, they claimed they never received the item. I was out of money and an item, and they refused to help me whatsoever. They said they needed proof of the sent back item, but I didn't have the receipt anymore. My mail lady saw and knows I sent it, but that didn't seem to matter to them.

Despite this unfortunate experience, I still think the clothes are worth checking out. Just be aware that the customer service may not be the best. Overall, I'd say Princess Polly is a decent option for trendy clothing, but be cautious when it comes to returns and refunds.

So, I bought these jeans from Princess Polly, and I gotta say, I was pretty excited to get them. I ordered my usual size, but when they arrived, they were like, way too big. I mean, I know I've put on a few pounds during quarantine, but come on! So, I decided to exchange them for a smaller size, which was in stock, so I thought it would be a quick and easy fix.

But, boy was I wrong. After waiting for three whole weeks, I still hadn't received my jeans. I was getting pretty impatient, so I decided to give them a call and see what was up. And you know what they told me? They had given my jeans to someone else! Can you believe that? I was so angry, I could barely contain myself.

I mean, I had paid good money for those jeans, and I had been waiting patiently for them to arrive. And then, they just go and give them away to someone else? That's just not right. They did refund me, which was nice, but it's not like I can just go out and buy those jeans in a store now. They're not even sold anymore!

Overall, I was really disappointed with my experience with Princess Polly. It seems like there's a big lack of communication within their company, and that's just not acceptable. I hope they can get their act together and start treating their customers better, because this was just not okay.

I gotta say, I tried out Princess Polly a while back and it was pretty cool. I got some real trendy stuff for not too much cash, which is always a win in my book. Some of the stuff was kinda meh quality-wise, but that's to be expected when you're not shelling out big bucks. I was a little bummed about a couple of the delicate pieces - one top was just not sitting right and felt like it could fall apart at any moment.
But, I gotta give props where props are due - their matching sets section is pretty sweet. It was super easy to find what I was looking for and I appreciated that they have sales and discounts every now and then. Plus, free shipping in Australia if you spend over 50 bucks? Yes please.

I was really disappointed with my experience shopping at Princess Polly. I ordered some clothes for a specific event, but unfortunately the shipping took longer than expected. To make matters worse, when I tried to return the items, I was charged a ridiculous $7 fee. I couldn't believe it - every other website I've shopped at offers free returns! It's frustrating that I had to pay extra just to return something that didn't work out for me.

To add insult to injury, the website claimed that they needed an "extra delivery day" and that the items would arrive on the 16th. But I ordered on the 11th, so that's definitely not "a certain amount of days" like they promised. It's really frustrating when companies don't deliver on their promises, and it's even worse when it costs you money.

Overall, I won't be shopping at Princess Polly again. It's just not worth the hassle and the extra fees. I wish they would be more transparent about their shipping and return policies, and offer better customer service.

The clothing at Princess Polly is not worth the price. I recently purchased two skirts in the same size, but the sizing was completely off. The material was also very poor quality, similar to what you would find on Shein, but at a much higher price. Don't be fooled by sponsored reviews, as they can be misleading.

To make matters worse, the customer service at Princess Polly is terrible. I received conflicting information from two different agents regarding the exchange policy. It turns out that international customers are not eligible for exchanges, which is only mentioned at the bottom of the page. Additionally, international customers are required to pay for return shipping.

Overall, I was extremely disappointed with my experience at Princess Polly and will not be shopping there again. The clothing is overpriced and of low quality, and the customer service is unhelpful and confusing. Save your money and shop elsewhere.

So, I recently made a purchase from Princess Polly and I have to say, I was pretty disappointed with the quality of the Abe puffer jacket I received. It was definitely not up to par with what I was expecting. The quality was more like something you would find on Shein, which is not a compliment. When I received the jacket, I noticed that all of the stuffing on the inside had balled up and fallen to the bottom, making it impossible to wash. Additionally, the seams had strings hanging off and some of them were even completely gone.

I decided to leave a review on their website to let others know about my experience, but to my surprise, they didn't even allow it to be posted. It seems like they only want to showcase the positive reviews and hide the negative ones. I had a feeling something was off when I saw that all of the reviews were raving about the brand and even the "bad" reviews were still given 3/4 stars.

Overall, I was pretty disappointed with my experience with Princess Polly. It's a shame that they don't seem to care about the quality of their products or the opinions of their customers. I definitely won't be shopping with them again in the future.

I just had my first shopping experience with Princess Polly and I have to say, I won't be coming back. I was promised a speedy delivery with international express courier service, but my order didn't arrive within the 2-4 day time frame. To make matters worse, I had to pay for duties on top of the delivery fee. The company did offer me a 20% discount for the inconvenience, but it was too little too late.

After waiting for 12 long days, my order finally arrived. Unfortunately, my graduation evening functions had already passed and I no longer needed the dresses I had ordered. I was really disappointed with the company's excuses and apologies. They were gushy but useless. Why would I want to buy more clothes from them with the 20% discount code they meekly offered for their poor international delivery? To add insult to injury, I now have to pay $25 to return the items.

I understand that COVID-19 has made things difficult for everyone, but convenience excuses are no longer acceptable after 18 months of them being abused. Princess Polly needs to step up their game and provide better service to their customers. I won't be shopping with them again.

I am so disappointed with my recent experience with Princess Polly. I placed an order for two pairs of pants, a pair of sunglasses, and a pair of shoes. However, when my package arrived, I was missing the shoes. It wasn't until I sent a follow-up email that I was informed that the shoes were no longer in stock and I would be refunded. This was such a waste of my time and now I'm scrambling to find a replacement pair of white sandals for my upcoming vacation. It's causing me unnecessary stress.

To make matters worse, the two pairs of pants I received were drastically different sizes, even though they were supposed to be the same pant. It's frustrating to have to deal with sizing issues when shopping online. And don't even get me started on the sunglasses. The quality was terrible and I wouldn't even pay five dollars for them at a store.

When I reached out to customer service for help, I was met with unhelpful responses. It's frustrating when you're trying to resolve an issue and the company doesn't seem to care about your concerns.

To top it off, Princess Polly's return policy for international shoppers is not transparent. It's important for companies to be upfront about their policies, especially when it comes to returns.

Overall, I would not recommend shopping on this website. It's not worth the time or money.

I recently placed an order on Princess Polly's website all the way from Europe. I was eagerly waiting for my package to arrive and after 20 days, it finally did. I must say, the delivery time was not too shabby. I had ordered a trench coat and was beyond excited to try it on. However, my excitement was short-lived as I was left feeling disappointed with the quality of the product.

To begin with, the buckles on the coat were made of plastic instead of metal. I mean, seriously? Plastic? The fabric was so thin that I could feel it falling apart in my hands. I have purchased cheaper clothes in the past that had better lining and stitching. I am not expecting perfection, but at least some basic quality standards. I reached out to their customer service team and they requested pictures from me. How am I supposed to prove that the item is of poor quality in real life when it looks perfect in pictures?

I have come to the conclusion that most fast fashion brands do not care about the quality of their products once they leave the studio. Let's not even talk about the plastic bag it came in. If I want to return the item, it will take forever, especially since I am outside the USA. It will cost me too much for too little.

Overall, I am disappointed with my experience with Princess Polly. The delivery time was decent, but the quality of the product was a joke. I would not recommend this brand to anyone who values quality over quantity.