I have been a Woman Within customer for at least 15 years. But I will give my money to another company from now on. Recently I placed an order, under my long held account, using a relative's credit card, which had a name and address I had used several times in the past. They sent me a confirmation email, ten days later my relative called to say she received a postcard from Woman Within asking her to call. The customer service rep at Woman Within said my order was sent to Customer Protection to verify the credit card, but they sent a card to my relative, taking 10 days without filling the order, as, "there was no email or valid phone number on file." When I asked why I received a confirmation email but no email about a delay, the rep first said no email was linked to the order, and later said their job was to protect the card holder and they did not contact the person who placed the order. When I told him the conformation email was addressed to my relative, he stated "this does not happen." After more discussion, the rep stated no one could order at Woman Within and use a different credit card - regardless of the 15 year account history using the same names and addresses. I have shopped for my relative, using her card and sometimes sending goods to my address, on many sites through the years with no problem. The Customer Protection rep and her supervisor were not apologetic, did not care my order was delayed, and did not seem to care whether I canceled the order or not. I had to ask to make a formal complaint at least 6 times before I was told my complaint about the process would be sent to a customer complaint department. The supervisor kept avoiding my direct question and defending the department's practice, stating my complaints would be "documented in my account." Not helpful. Woman Within has been problematic in the past - I suppose this was my wake up call to quit patronizing a business that cares so little for their customers. A heads up email to say there is a delay in my order would somehow be too effortful or breach security? I canceled my 300.00 order. I will shop with a company that wants my business and values my years of patronage.