Wizz Airpayment error

E
This review was posted by
a verified customer
Verified customer

Dear team

I booked 2 tickets with wizz air sofia - dubai - sofia (07-14/02/2017) and paid with debit card on 16th of feb 2017. On 17th I have received an e-mail and a call from wizz air call center, saying that the payment is declined and I have to make the transfer again. The money were not return to my account.

On 17th I paid again and received the invoice, but the money from the first payment were not return back to my account.

On 22nd wizz air withdraw the money from the first transaction as well, so I was charged twice for the same flight.

I have made 2 complaints via their web site and call few times the call center. More that a month ago. I still wait for reply from their end.

I would like to ask for your help to take refund my money for the double payment.

Please find attached the supporting documents.

Regards,
Elena

payment error
payment error
payment error

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.