lack of information
Hi. Wizzair do not care about costumer service. There is no information about flights canceled due wether condicion. My flights were cancled twice. Secend one after 12 hours i got information thet my flight has been cancled. There is no way to reach call centre, there is no information on webside and call centre staff do not care about costumers. I spend 24h on luton airport and didn't get any help from that company. Pasengers didn't even get food voulchers after 12 hours of wait for cancelation becouse check in wasn't even open. In the future i will never choose Wizzair and do not recoment use that airline to anyone. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
transfers
I booked 2 flights plus transfers from liverpool to gdansk with wizzair despite repeated e-mails to get the transfer vouchers they eventually sent them by e-mail 10 minutes after our flight took off whenever I try to complain to them I get a generic e-mail telling me that customer services do not deal with complaints. Can anyone tell me how to get my complaint to wizzair.
The complaint has been investigated and resolved to the customer’s satisfaction.
very disappointing
On 5th February 2009, due to a very bad weather conditions(heavy snow) in England the flight no 742 Luton - Bucharest was cancelled. I have sent all the relevant papers to wizzair.com(e-mails, post and fax) but not response from them. When I phoned them(4-5 times) I been given different e-mails to send my details but none of them replied to me.
The last conversation with them was today when they told me that they can not tell me what to do and what is more when I asked to speak to a Supervisor I been told that "she does not want to talk to you" ...very rude. The Supervisor name is: ANNA FEKET.
I am very dissapointed and frustaded that I do not know what to do to ge my money back after I paid out of my pocket tickets to get back to Bucharest.
The complaint has been investigated and resolved to the customer’s satisfaction.
We flew with wizzair from London Luton to Sofia, Bulgaira. The fight out was great with no problems atall but on the way home it was a different story all together.
They were running 5 minutes late bording everyone and they made it out to be our fault as passengers. When we finally got on the plane, we litterally just got inside the plane and they shut the door and headed off down the run way before we even had a chance to find a seat.
I was travelling with my mum, Dad and brother (who is only 6). all the seats next to eachothe were taken as we were last on the plane so the stewardesses tryed to make my brother sit at the other end of the plane by him self. (Remeber his only 6) he was crying his eyes out and so my dad refused to sit down unless they sat together. Any way a nie couple gave up their seats for them but me and my mum were compleatly seperated!
As soon as we had sat down the plane had taken off (which is illegal, all passengers have to be seated before they can do as much as Taxi!)
We will never ever be using Wizzair again and found it a compleate rip off for the amout they charge fo tickets especially a childs.
wizzair is ### company, people who working in checking desk thinking is wizzair owner, very rude for people and didnt help for people, only make trouble.never fly wizzair again, I tell all my friends dont fly wizzair.I hope so nobody fly is well
telephone charges and website transaction information.
I am from the US and use credit cards from US Banks. WizzAir is not able to process transactions from US Banks and makes no mention of this on their website.
After unsuccessfully trying to buy a ticket on their website, the only indicated reason was "transaction denied". So I called WizzAir, the call announcement informed me there would be a charge of $0.65 for each minute and a minimum of 5 minutes. My phone charge was $9.90 for 4 minutes. My normal phone rate is $0.022 per minute.
Calling WizzAir to learn why I could not pay for their ticket cost me near $10.
ignoring requests and take money from credit card
Gentlemen, as a follow up to my e-mail, I would like to repeat that last aug 3 I made inadvertently two reservations (tg5vad and lgiucf) for the same flight and the same person. the next day you were informed by e-mail that the first reservation (tg5vad) was invalid and you were requested to cancel it. I received no reply from you. why? not until sep 5 when...
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WIZZ Air emailscustomerrelations1@wizzair.com100%Confidence score: 100%Supportpilotrecruitment@wizzair.com92%Confidence score: 92%odr@wizzair.com92%Confidence score: 92%
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WIZZ Air addressBUD International Airport, Building 221, H-1185, Budapest, Hungary
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ruuuuuuuuuubbbbbbbbbbbiiiiiiiiissssssssssshhhhhhhh wizzair...1st expensive call center fares and no one picks teh phone up 2nd no one reply to any email 3rd no option to change your email adress in case you wrote it wrong when you booked your flight 4th flights from uk to romania at a good price but from romania to uk much much more expensive...rubbish and shame on you
Strongly agree! I was meant to fly home for Christmas and was very disappointed. We were meant to fly in the morning but the plane that was supposed to come pick us up got delayed in Italy. By the time it was scheduled to arrive (8 hours later!) London was already snowed up so it couldn't land. What was the most disappointing was the lack of information. The communication of updates was abysmal and the WizzAir staff was not at all helpful. The airport officially closed until at least 22:30 while they were still telling me that we were going to fly at 19:55! Well, this is what I call an absurd!