The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Wizz Airlack of information

Hi. Wizzair do not care about costumer service. There is no information about flights canceled due wether condicion. My flights were cancled twice. Secend one after 12 hours i got information thet my flight has been cancled. There is no way to reach call centre, there is no information on webside and call centre staff do not care about costumers. I spend 24h on luton airport and didn't get any help from that company. Pasengers didn't even get food voulchers after 12 hours of wait for cancelation becouse check in wasn't even open. In the future i will never choose Wizzair and do not recoment use that airline to anyone. Thank you.

Responses

  • Mi
    mircea Feb 09, 2010

    ruuuuuuuuuubbbbbbbbbbbiiiiiiiiissssssssssshhhhhhhh wizzair...1st expensive call center fares and no one picks teh phone up 2nd no one reply to any email 3rd no option to change your email adress in case you wrote it wrong when you booked your flight 4th flights from uk to romania at a good price but from romania to uk much much more expensive...rubbish and shame on you

    0 Votes
  • Ev
    Evelyne Jan 08, 2010

    Strongly agree! I was meant to fly home for Christmas and was very disappointed. We were meant to fly in the morning but the plane that was supposed to come pick us up got delayed in Italy. By the time it was scheduled to arrive (8 hours later!) London was already snowed up so it couldn't land. What was the most disappointing was the lack of information. The communication of updates was abysmal and the WizzAir staff was not at all helpful. The airport officially closed until at least 22:30 while they were still telling me that we were going to fly at 19:55! Well, this is what I call an absurd!

    0 Votes

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