C Jul 18, 2020
This review was posted by
a verified customer
Verified customer

User ID: 5cd5d4a786610483c9b3786f
I ordered 9 different items on wish on 19 May 2020 coming to a total of £29.37. My delivery time has constantly been pushed back every time it gets close to the date. It now ststes that my item wont arrive until 20 August.
I understand delays due to COVID19 however this is unacceptable. Their website is all automated and doesnt allow me to speak to anyone directly or file a complaint. I now believe their website is purposly designed this way, to avoid having to provide real customer service.

I just want my order to be cacelled and to be fully refunded. I needed my items for this month (July) and purposely ordered 2 months ahead of time to allow for any difficulties, however this has gone on too long. I have never received such poor customer service in my life. Im very dissapointed considering the scale of this company. They have cause me nothing but stress and I can assure you, when I receive my refund, I will never be shopping with or recommending this company to a sign soul.

I trust this matter will be handled accordingly.
I look forward t hearing from you.

Candice Prince

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.