Menu
Wish.com Customer Service Phone, Email, Contacts

Wish.com
reviews & complaints

www.wish.com
www.wish.com

Learn how the rating is calculated

1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Wish.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wish.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish.com reviews & complaints 4297

Sort by:

Newest Wish.com reviews & complaints

ComplaintsBoard
S
8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Counterfeit Samsung Galaxy S30

I purchased what was supposed to be a Samsung Galaxy S30 and found out from Samsung Electronics Corporation that the phone I purchased was COUNTERFEIT. I immediately contacted wish support through the app and had to wait 3 days to get an automated response. I sent the information and pictures requested, and had to wait another 3 days to get another automated response that in no way was helpful. I've filed a complaint with the better business bureau, and now I'm here to WARN ALL. DO NOT PURCHASE ANY ELECTRONICS FROM WISH.COM!

Desired outcome: Full refund.

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
M
8:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com New smartphone huawei p40 pro 12gb ram+512gb

On July 23 I ordered a New smartphone Huawei P40 Pro 12GB RAM+512GB from your site. It was supposed to cost me $119.
You guys have taken $721.60 out of my account. You owe me $602.60, and it ought to be returned immediately! I have launched a claim with my bank. This is very upsetting!
Please return my money immediately! I have dealt with you on several items, but this is the first time you betrayed my trust!
I tried looking into my account with you to resolve this, but you don't even show my purchase in my history file, or my shopping cart. The only evidence I have of the transaction is the fact that you took $721.60 out of my account, and a picture I took of my transaction.

You know Wish has absolutely no cell phone that you offer at $721.60 : This is solid proof that you took the money from my account!

July 23, 2021 POS Purchase 721.60
OPOS WISH.com 800-266-017BCCA
So simply do the right thing and return my money with haste.

I was highly upset and felt completely betrayed by you. I can't believe that you'd do such a hideous thing! It is my hope that if this was some sort of mistake that you will express some dignity and return the money you took. Minus the amount for the cell phone if it will still arrive promptly.

I am assuming that the cell phone will still arrive at New Country Appliances on Aug 1st? So all I'm asking is that you return the $602.60 that you wrongly took from my bank account over and above my purchase price of $119.00.

I will watch eagerly for your reply.

Read full review of Wish.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
F
F
Fred Bergeron
, US
Jul 28, 2021 11:22 pm EDT

I purchased the same phone with the same results!

ComplaintsBoard
Z
8:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Huge overcharge taken from my bank

On July 23 I ordered a New smartphone Huawei P40 Pro 12GB RAM+512GB from your site. It was supposed to cost me $119.

You guys have taken $721.60 out of my account. You owe me $602.60, and it ought to be returned immediately! I have launched a claim with my bank. This is very upsetting!
Please return my money immediately! I have dealt with you on several items, but this is the first time you betrayed my trust!

I tried looking into my account with you to resolve this, but you don't even show my purchase in my history file, or my shopping cart. The only evidence I have of the transaction is the fact that you took $721.60 out of my account, and a picture I took of my transaction. Considering I can find no evidence of my purchase online its clear that you intended to rob me!

Proof from my online bank account:

July 23, 2021 POS Purchase 721.60
OPOS WISH.COM 800-266-017BCCA

I was highly upset and felt completely betrayed by you. I can't believe that you'd do such a hideous thing! It is my hope that if this was some sort of mistake that you will express some dignity and return the money you took. Minus the amount for the cell phone if it will still arrive promptly.

I am assuming that the cell phone will still arrive at New Country Appliances on Aug 1st? So all I'm asking is that you return the $602.60 that you wrongly took from my bank account over and above my purchase price of $119.00.

23/07/2021

I will watch eagerly for your reply.

23/07/2021

July 23, 2021 POS Purchase
OPOS WISH.COM 800-266-017BCCA
721.60

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
A
12:35 am EDT

Wish.com 18 carat gold chain

I can't open chain lock. Maybe it is new design. I asking customer service for help and haven't answers for 1 week. I don't need refund I need help for open

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
R
7:20 am EDT

Wish.com 3D duvet set- no refund

My elderly mum ordered me a duvet set for my birthday in April.
Wish sent the wrong one.
I sent the item back on the 28th April and have a postage receipt showing that the item needed to be signed for.
After countless contacts with Wish, still no refund.
All I get from them is automatic robotic messages and I am at the end of my tether.
They have stolen £40 of my mums pension.
DO NOT buy from this shambles of a company

Desired outcome: Refund

Read full review of Wish.com
Hide full review
ComplaintsBoard
R
5:23 am EDT

Wish.com Non delivery of items after 1 year

Tracking #: SY13889117083 Arriving by 08 Jul 2020
Free
Extra Battery Magnetic Metal Sports Fitness Wireless Headphones Earbuds with 3 Pairs Earplugs Caps in Ear Bluetooth Sweatproof Stereo Super Bass Noise Cancelling with Mic
Black, 1 Pair, Qty 1

Tracking #: SY13889546117 Arriving by 06 Jul 2020
$2.85
New 3/6 Pcs 3D Ultra-thin Breathable Dustproof Mouth Mask Anti-Dust Haze Pm2.5 Flu Allergy Protection Face Masks
Black, 3pcs, Qty 1

Tracking #: SY13898550851 3D Ultra-thin Kids Children Adults Breathable Dustproof Mouth Mask Anti-Dust Haze Pm2.5 Flu Allergy Protection Face Masks
Pink, Kids, Qty 1
Shipping: $1.00

Items was bought in may 2020, still did not recieved my items and none of our local couriers has the tracking number

Read full review of Wish.com
Hide full review
ComplaintsBoard
C
11:52 pm EDT

Wish.com I am complaining about the customer support provided by your company. Also the quality of the product I received.

To whom it may concern,
I purchased a pair of boots from Wish. They not only do not fit me (too small), the quality does not meet my expectations. I have been in contact with customer support- who basically have said that they are the size I ordered and they hope my experience is better next time. This is absolutely disgusting customer service. As a consumer, I have the right to return a product that doesn't fit, and doesn't meet my expectations. I have been requesting the sellers address so I can return the boots and obtain a refund. However I am still waiting for this information. So I'd like a decent customer support person to handle this situation and provide the correct outcome.

Desired outcome: Return address and full refund

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
A
5:41 am EDT

Wish.com I can’t order anything from you

I want the iPhone 12 but I can't pay it

Desired outcome: Hopefully you can help me with this problem

Read full review of Wish.com
Hide full review
ComplaintsBoard
D
9:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com wish.com

I ordered two bodysuits from wish.com in two different sizes a 2X in a 3X neither one of the bodysuit was made the way it was in the picture The two 2 X was too small to 3X was too bigI've been trying to return the items and I took pictures and sent them pictures and they still will not give me a refund they want me to cover the cost to send the two items back I think is unfair because first of all they're not like the picture from which I ordered they are not shape they are just flat no support or anything and I just want to get my money back it takes anywhere from 2 to 3 days for them to get back with you they do not even have customer service that you can call on a phone number and then it's hard to get them when you go on wish.com They never have the questions that you want to ask and so you can't really give them a response with some other questions that they have I've been going backwards and forwards with them since I received my order which was on the 16th please can I get some help Dolores Phiffer [protected]@ iCloud.com

Read full review of Wish.com
Hide full review
ComplaintsBoard
S
12:18 am EDT

Wish.com Never received my package even after it said delivered

My package was shipped on 07/13/2021 and said it was delivered on 07/14/2021 at 1:35pm and my package wasn't here. Ive looked everywhere, I've asked neighbors and checked cameras and still no package. I can't get ahold of the sender. Order # 60dd82f2cfeb1e46f350b702
FIC tracking # CES53460GB36798627601
Tracking # [protected]
Shippers reference # [protected]
Store name Megastore 247. I want my package reordered with the money that's supposed to be refunded or my refund to be put on another card cause my debit card I used is cancelled or I want wish cash. This is ridiculous

Desired outcome: Full refund to new card, wish cash

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
J
1:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Item not received

Order #: 60a5672a72096656e82fa0e4

This was ordered on May 19, 2021 and I have yet to receive it.

Everytime order from Wish I have this problem.

What gives? I'm very very frustrated..
Would you please look into this a.s.a.p.?
Would be greatly appreciated.

Jean-Guy Carriere
38 Nicholson Dr
Barrie, ON
L4N 8L7

[protected]@gmail.com

Read full review of Wish.com
Hide full review
ComplaintsBoard
U
9:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Gadget

My order wasn't shipped and it's a surprise present for my mom on her forth coming birthday and I have contacted wish but they are not replying to my questions and I also tried to order for some clothes and theY are telling me that am having payment issues and still they can't fix it there within their system since they said it's the system that blocked my account. It's not funny oh

Desired outcome: I need my order

Read full review of Wish.com
Hide full review
ComplaintsBoard
J
11:10 am EDT

Wish.com planter

aproximately 4 months ago been so long i dont remember i ordered a stackable planter. last week or so i received it..there were 2 pieces.. 1 planter and a center piece..both pieces were broken and i have been unable to find where i need to go for a return and a refund..i ave ordered from wish for years and have been satisfied till now so please resolve this matter asap or i will not be ordering from this site!

Read full review of Wish.com
Hide full review
ComplaintsBoard
S
10:17 pm EST

Wish.com MY Order 60b841f2cb421ea01cb07c55 is Defective, broken Snokel

Defective Snorkeling Respiratory Mask is Broken, Please send Replacement, 60b841f2cb421ea01cb07c55 Larry Steele.

Read full review of Wish.com
Hide full review
ComplaintsBoard
F
3:43 pm EDT

Wish.com Unauthorized transaction, please cancel and refund my money

Some unauthorized transactions were made from my account for a purchase on this app 6hrs ago.This happened four times in a space of 20mins. I didn't purchase anything but I kept on receiving debit alerts.I have evidence to show that the payments were made from my account to Geek order.wish.com san Francisco.I am a student and this fraudulent activity on my account would really be bad for me.I NEED MY MONEY!

Read full review of Wish.com
Hide full review
ComplaintsBoard
N
11:21 am EDT

Wish.com unauthorized debit charges

I have unauthorized charges in my debit card moths after deleting the app. No purchases made. How do I make this not happening again? I don't have a client number because I didn't purchase anything. I want to stop any access of transactions from this company. The only evidence I have is the charge on my debit card. No emails justifying the reason of this charge.

Read full review of Wish.com and 1 comment
Hide full review
1 comment
Add a comment
F
F
Francisca Enare
, US
Jul 12, 2021 3:29 pm EDT

Some unauthorized transactions were made from my account for a purchase on this app 6hrs ago. I didn't purchase anything but I kept on receiving debit alerts.How do I revert please, cos I'm really in need of the money

ComplaintsBoard
B
11:41 am EDT

Wish.com Mate40 Pro Smartphone

I purchased this phone on Wish.com and after I received it and tried to use it was nothing but a hassle and learned was extremely poor quality and should only be sold as a toy. After contacting Wish.com was told they would get back to me after I filed the complaint which never happened. I was detailed and will list issues here. First the phone is sold as having 512gb storage. That is a total lie. I tried downloading a 4gb file and started getting the message I was out of space. Installed file manager is a big liar since it insists 512gb but after installing another file manager the truth turns out only 16gb of internal storage. Next phone boasts great battery life. This phone sitting doing nothing for 2 hours used 10% of the battery. If you're using it for about 10 minutes whether is a phone call or doing web search will use about 15%. Bluetooth will not work for wireless devices more than a foot away. Simply put if you have this phone in your back pocket Bluetooth earbuds or headphones will not work. Phone boasts great camera. I couldn't send any pictures via messenger. There is no way to block unwanted phone calls on this phone. If you install a micro SD rest assured you will not be able to download anything to it unless you use it as internal storage. The phone boasts a deca core processor with 16gb of ram, but overall response is worse than a quad core processor with 2gb of ram. I don't understand as this smartphone is such a deception that has not been many complaints lodged against it that would want the rest of us. Well maybe others are embarrassed and don't care about others.

Desired outcome: This phone is a total lie made by ripoff artists. This company should be forced to refund every customer. Should be banned from selling anywhere or sold as a novelty for $20 or less, not $150 as I paid!

Read full review of Wish.com
Hide full review
ComplaintsBoard
S
4:03 am EDT

Wish.com not recieveing my orders, ans still can't place orders

your company aaked me to send a photo of my ID so the could veifiy my account and so I have serveral different times and yet nothing has been fixed it still is asking for my ID and when i go to place a order it says for metoo contact you gus...
and another thing is my orders ive already place and paid for ive not received any of them and I'd love to have everything I've paid for you know so I need someone to help me get these thing resloved asap please and thank you...

Read full review of Wish.com
Hide full review
ComplaintsBoard
T
6:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Inability to get a refund whilst using their website

Order No:TN33QAU181653301000930304
Trish Maher
2/26 Princes HWY Lakes Entrance Vic Aust.

I received 3 jumpers in the mail. They were not what I ordered, nothing at all what I asked for. I contacted Wish through the whole month of June 2021, the same automated message.
They wanted a photo, at the end of it.
This was impossible, as, I finally went to the town library, and they could not attach it to their website.
The refund period is now over, all I wanted was to receive my refund, find out who to send these jumpers back to.
No answer in relation to that request.

As well as being the wrong jumpers, they would fit a 10 year old girl, they were so small.

Can you please help me.

Trish Maher
2 Kings Court
Metung Vic 3904
[protected]
[protected]@hotmail.com

Desired outcome: REFUND!!!!

Read full review of Wish.com
Hide full review
ComplaintsBoard
M
10:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Item # 60d6ccb5586591161106e6159

Order#360049250593

I would like to request a refund. The item is not suitable for me at all.. It is the first time I have ordered from you.

I tried to do this on the app, I am a senior and not tech savvy at all. It requested a picture, I don't know how to send that and it is not damaged anyway. Please give me a solution as to how I can refund.

Read full review of Wish.com
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wish.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wish.com Customer Service. Initial Wish.com complaints should be directed to their team directly. You can find contact details for Wish.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wish.com. Discuss the issues you have had with Wish.com and work with their customer service team to find a resolution.