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1.1 35 Reviews 4310 Complaints
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Wish complaints 4310

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M
1:32 am EDT
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Wish False advertising and poor customer service

After making an initial purchase and finding out how long shipping would take coming from China, they gave an estimated 90 days, I made another purchase of similar products from only vendors specifically labeled "Shipped from United States". No matter where in the United States the items were shipped, they should have arrived sooner then 90 days, even using the slow USPS. There's no way to see estimated arrival or where items are shipping from till after purchase. All items that I purchased labeled "Shipped from United States" were shipped from China. I contacted customer service and told them this and gave them screen shots of the proof of advertising of shipping from United States. They refused to address the issue, they would only talk about how I had to wait for the ETA date before saying something should have arrived and other shipping excuses, nothing at all related to the false advertising. This is the worst customer service I've ever received.

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3:29 pm EDT

Wish Last location: china store: qitiaoqiudong 2020 mens hot sale ripped denim long jeans trousers s-4xl black, m, qty 1 item details

Last Location: China
Store: qitiaoqiudong
2020 Mens Hot Sale Ripped Denim Long Jeans Trousers S-4XL
Black, M, Qty 1
Item Details

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5:57 pm EDT

Wish Serviciul de asistenta

Incerc sa fac comanda si imi tot apare mesajul acesata cu probleme cu plata.. Klarna a platit pentru mine tot nu inteleg problema spune ca am prea multe rambursari, nu e problema mea ca ei mi-au rambursat bani... Daca produsele nu erau ce ma asteptam eu... Ma poate ajuta cinevaa cu asta

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11:23 am EDT

Wish All of the soft I ordered

I ordered about 17th soft from you they told me that I receive them before the end of this month now they told me that I would be able to get them until October. If you let me know this before I placed the order I won't have and I don't know if this wish is real or not. By October I won't have any use for soft that I ordered. Please let me know if it is not too late for a refund. My name is Adebisi Adeyanju My address is 239 east 115th street new York NY 10029.Thanks

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C
8:02 am EDT

Wish Delivery

User ID: 5cd5d4a786610483c9b3786f
I ordered 9 different items on wish on 19 May 2020 coming to a total of £29.37. My delivery time has constantly been pushed back every time it gets close to the date. It now ststes that my item wont arrive until 20 August.
I understand delays due to COVID19 however this is unacceptable. Their website is all automated and doesnt allow me to speak to anyone directly or file a complaint. I now believe their website is purposly designed this way, to avoid having to provide real customer service.

I just want my order to be cacelled and to be fully refunded. I needed my items for this month (July) and purposely ordered 2 months ahead of time to allow for any difficulties, however this has gone on too long. I have never received such poor customer service in my life. Im very dissapointed considering the scale of this company. They have cause me nothing but stress and I can assure you, when I receive my refund, I will never be shopping with or recommending this company to a sign soul.

I trust this matter will be handled accordingly.
I look forward t hearing from you.

Candice Prince

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10:02 pm EDT
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Wish Ordered a simple set of brushes. Having absolutely no luck geting straight answers from wish

I ordered a simple set of art brushes in May, and the delivery date has been pushed back till September. This is outrageous..My next stop may be the BBB, and a Lawyer. I know the set is only 30 bucks, but it is the principle of the thing now .They refuse to give a refund and cancel the order.I have contacted the WISH complaint dep several times. I am not even sure if it is really a department . They seem to simply have a rotating, never ending system of dead ends set up to APPEAR, as if they are concerned and handling the problem, when in fact they simply send you through a neverending revolving door, that simply leads you right back to the beginning again. The first response asks you to file a detailed complaint using the order number etc. The response is really a NON response with a generic excuse . When I asked for a refund, they said, the window for a refund has closed, since the item has already been shipped. However the item has been sitting in Bejing at one location for 38 days now, and not moving. When I asked them for a refund again they simply keep sending me a notice asking for my order number AGAIN. When I send them my order number for the fifth time, they simply send me back through the same chain only to end up at the same dead end AGAIN. They still refuse to refund my money, for an item that I may never actually receive .

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5:09 am EDT

Wish Issues about my user account

Every time I go to checkout to pay, it says, there is something wrong with your user account, they then sent me a message to download bank statements relating to purchases from wish. I then downloaded the relevant bank statements and sent them a photo of my bank statement, which stated that I purchased items from wish in November 2019, I have downloaded several pictures of myself, have updated my profile, and they still come back with please download a photo of myself, what do I do now, please help, have been on wish for a few years. Please reply. Val Durham x

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10:47 am EDT
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Wish Order not received - only partial refund for shipping given

Ordered from Wish back in May 2020, items was tracked as still in China, the delivery window was forever being extended, contacted this company to ask for refund but they have an automated service that says because it is within the shipping window no refund can be given, eventually was given partial refund for the shipping and asked to contact support services after 11/07/2020 to obtain a full refund if items still not received. the item has never been received and now when I go onto the app, it basically states issue resolved refund issued, even though it was only the shipping refund and not the full amount. absolutely shocking company, no customer service at all and no real person to call and formally make an official complaint.

will NEVER order again

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A
6:59 am EDT

Wish Track item RQ829803399CN I did not receive

The item RC829803399CN was no received on July 14th2020 the item RQ829109156CN was I hit the wrong answer to the question that was ask if I got the my delivery so since I made that mistake will my package still get delivered to me?

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K
4:30 am EDT
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Wish 3 electric bikes

I paid for these bikes on the 28th june, it is now the 14th july. I had a message that 1 bike was out of stock, even though I paid for it nearly a month ago and it was in stock then. I keep having an automated message back from wish, that send you to a blank page, no messages from them about this.
This is very poor customer services
I keep asking but no reply.

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Chris Seymour
, US
Jul 16, 2020 5:32 am EDT

I think this company is scamming us they start off with great deals and great service then all of a sudden they shut down and run with all the money. They will get away with millions.

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8:28 pm EDT
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Wish Small package

Tonisha jones
2822 GreenWell st
Baton Rouge La, USA 70805
[protected]

I would like to make a complaint I order from wish like a month ago. I never received my package from wish I order silver steel lip rings, tounge rings, & belly rings, it was a bundle.. when I check my email it said my order had been sent & delivered.. I would like a refund.

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4:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wish Blouses

I ordered some blouses. What I ordered wasnt what I received the quality was extremely cheap to say the least on like the blouses that was displayed on the site. Two of the blouses they said they we would refund. The third they ask for a shipping label. Which to me doesn't make any since in less there trying to scam me out some of my refund. They were ordered at the same time and besides the color, it's clear to see there all from the same manufacturer.

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Update by Drieka Greene
Jul 13, 2020 4:23 pm EDT

I purchased some blouses and what I received wasn't what I ordered. The blouses on the site appeared to be quality the blouses I received wasn't fit to line a dog cage. They said they'd refund me for 2 the other they asked to see a shipping label (which I can't find) to try to skim me out of a full refund for all 3. Which is ridiculous because as shown in the photo the shirts look the same just different color. I took a screen shot of the blouses on there site and the blouses I received. As you can see there's a big difference in quality.

Resolved

They refunded the money for the blouse

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K
3:50 pm EDT

Wish Every item I've ordered

I have ordered 4 items from wish and have yet to receive any of them, they did refund the shipping on one of the items but have yet to receive it. It's been over 2 1/2 months and still nothing on any item. Their tracking is non-existent, I will never order anything from them again, I only hope I can at least get my money back, I'm ready to turn them over to paypal. I've ordered stuff from china on ebay and they don't seem to have a problem. I'm done with Wish.

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Chris Seymour
, US
Jul 16, 2020 5:34 am EDT

I have the exact same problem never received anything.

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J
10:56 am EDT

Wish My complete order

Your delivery dates rates and time
Are a joke your 50 /75 specials are lies didn't receive one item that was fifty cents that I ordered nor have I received one item I ordered a month ago yet I paid shipping for every item the 54 dollar tablet is going take three months to receive that's just wrong on all accounts I will never order a another thing you should be up front about about shipping delivery before purchase if I new it was going take three months to get my orders I would have never gave u a cent or made any orders I'm a very dissatisfied customer but I already no u people Care less about the consumer so I expect nothing to come from this complaint

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B
10:32 am EDT

Wish Not received my orders

they still say now will be here in August or October this is not acceptable and I want a refund for all of this and cancel this immediately . this is ridiculous, if I had know all of this came from China I would have never ordered from this site
Order ID: 5ec09f3553c80f80cad2aea6 ordered may 20, 2020
100pcs New 10*10cm DIY Craft S...
Store: Guangzhou Manyi Technology Ltd
Quantity: 1
Status: Shipped
Tracking #: WI001347564820EPC
Delivery Estimate:
May 26, 2020 - Jun 10, 2020

Order ID: 5ec09f3553c80f80cad2aea6 ordered may 21, 2020
Stainless Steel Brother Sister...
Store: The hornet car shop
Quantity: 1
Size: Brother Keychain
Status: Shipped
Tracking #: UH564423164CN
Delivery Estimate:
May 21, 2020 - Jun 9, 2020

Order ID: 5ec140e8ccf89a65998f0b5c ordered may 19, 2020
6/10Pcs Anti-Swelling Ginger F...
Store: usher International
Quantity: 1
Size: 10PCS
Status: Shipped
Tracking #: UX295361064VN
Delivery Estimate:
May 22, 2020 - Jun 17, 2020

Order ID: 5ec09f3553c80f80cad2aea6 ordered may 19, 2020
5yards/Lot 3/6/8/10/12MM White...
Store: look2b
Quantity: 1
Size: 3MM White 5yards
Status: Shipped
Tracking #: WI001347775625EPC
Delivery Estimate:

they still say now will be here in August or October this is not acceptable and I want a refund for all of this and cancel this immediately . this is ridiculous, if I had know all of this came from China I would have never ordered from this site

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10:02 am EDT

Wish I placed orders in May

I placed orders in Early May And the keep pushing back the date on the dates they say I will get them now the are saying the end of August And I was supposed to get all of it this week First it was jun 15th then june 18th then june 22nd then july 1st the july 3rd then july 25th then july 22nd not August 22nd I want my orders now it was Fathers day and birthday presents and wish ruined it by not getting my deliveries yet I did recieve two items but not the other 15 I ordered

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8:24 am EDT

Wish Delivery date moved by 3 months

Im not even sure if complaining here will help, but anyway.. here we go.

I ordered some stuff from WISH and expected delivery date was 25 July 2020. These are watches 5 of them, 4 face masks.
All these arrived in my country (South Africa), in my town (Johannesburg) on the 20th of June 2020 which was exciting cause I though they would then be delivered the following week. I am only 15 to 20 minutes from the airport.

I checked today and i see the date has now moved to 2nd October 2020 - like what the hell, is WISH for real, are they playing games, are they legit, do people actually receive their stuff, are they a SCAM - like what the hell is going on.
How can items that are IN MY COUNTRY be delivered 4 months after they arrived in the country.
[censored] man this is not funny

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7:55 pm EDT
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Wish Face mask

I order some face mask bk in may 2020 I have yet to receive them, I have noticed wish several time and yet all I get is your package is on the way no real answer at all, this is unacceptable for a company to mislead the customer, I will not ever order from you guys again... I order the same thing from amazon and received them 4 days later not 2 months later...
Very disappointing wish

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10:57 pm EDT

Wish I did not receive my orders

They sent orders to billing address 759 8th Street San Diego CA I think zip 69101
I left a email and I did try to update address I have 2 wish accounts, today I am having trouble logging in or even to create a account with the old info
Can they resend the order to my mailing addresses 304 East 7th Street Austin Texas 78701. My current phone number is 512;744-8509 if they cannot resend my orders then please mail refund to 304 East 7th Street Austin Texas 78701
Was my orders returned from San Diego CA, someone may keep my orders

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9:20 pm EDT

Wish 2 orders which have not been received

These have never arrived, but they state I need to give them the "ORDER NUMBER" to process a refund. THEIR SYSTEM does not allow me to go that far back in my order history, due to frequent orders. (The info does not populate.) I don't understand why "THEY cannot access the info which is being obscured from ME. I have contacted them 9 times and am simply asking for a refund. Thanks so much.
Patte Dotson

Jul 4, 2020, 5:39 PM PDT
Arriving by May 29, 2020
Original Arrival Date: May 24, 2020
Tracking #: UY200325013496JL
For the"Hair Daisies"
^
Arriving by May 29, 2020
Original Arrival Date: May 24, 2020
Tracking #: UM819112500CN
Carrier Site
For the"Smart Mom Baby Item Storage"

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is ranked 61 among 1571 companies in the Online Shopping category

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