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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 4437 Reviews 4310 Complaints
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Wish complaints 4310

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B
12:48 am EST

Wish product order

i was looking at this certain product, i just wanted to see what was it all consist of next thing i knew it ordered i try to stop it immeditaley they said it was already being processed to ship that ca lie cause it wont be at my place for 50 some days so i know they can stop this order you should have at least 1 hr to stop an order is this how they make there money by screwing us united states citazen, this isnt the first time but its the last tell ya that

Desired outcome: my money back

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8:55 pm EST
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Wish Orders

I ordered 3 items today car seat covers £2 track shoes £2 and a jacket £2 the whole lot was £6 including p&p. Every time I tried to pay for them it wouldn't let me. Then by the time I was able to pay for them the price was up to the full price again. I'm so angry that's the 10 th time it's been done on me, I've been buying from you for years so unless I get the car seat covers, the coat and the trainers for £6 I'm not going to buy anything from you again.

Desired outcome: Want what I ordered at the price I ordered them at please

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D
8:27 pm EST

Wish unauthorize credit card charge

I have contact Wish 6 times with regards to an unauthorized charge to my Paypal account.
Wish keeps telling me to file a ticket thru the website. The problem is the charge is for an item that does not show up in my order history so I can not open a ticket. I have no idea what this charge is for in the amount of $154.00
I have attached a printout of the charge as it shows from my Paypal account.
Can you please find out what this charge is for and provide a refund to my Paypal account.

Desired outcome: full refund

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9:07 am EST

Wish Two fleece dog vests

I ordered two fleece dog vests on Wish.com. They are too small even though I measured my dogs before placing the order. I logged in and there is no Order History for the order so I can return them and my credit card was charged the amount of $16.70 on 1/10/21. I called the phone number on the credit card statement and no person answers. I've tried to email Wish, but not gotten a response.

Desired outcome: I need help to return the items and be credited for the items.

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A
1:39 am EDT

Wish Stuff that I ordered never got it

I had last year bought a few things on wish and never received them they said they were shipping out but they never made it to my actuall mailbox it still says that there still at ups office please can someone help me find out what I can do unordered to get that money back or just store credit me

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R
1:33 pm EST

Wish Payment issues

Why is my account not letting me pay with any of my credit cards I called my credit card company a while ago to say that I never received my order so I got credit from the credit card company which the wrote to Wish about it and now my account isn't working

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D
10:50 pm EST

Wish Sentro Knitting Machines

The order price jumped over 50%. If I have put something in my shopping cart then item should stay at that price especially when you go back and double check the price. To me this is out right fraud. If you try to cancel item you are told its too late. Try getting a real person to deal with customer complaints. You might need dozens of people to do this though. Your prices reflect that you can afford the people.

Desired outcome: Wish to return items. Or give me the price difference.

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B
1:35 pm EST

Wish did not recieve my order from nov, where is it,, this is way to long,, you were paid now i want my shoes

send me my order, , or just pay back my visa

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A
7:00 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wish Taking money out of my account

Dear sir or madam, I placed an order with you on the 24 th January whilst the money was pending on PayPal I emailed you to cancel my order as my son and daughter in law decided to decline they did not want what was ordered. And now you have put my payment through taken my money which is all wrong I told you less than 1hour of the transaction. I have notified PayPal also I would like a full refund asap you took the money quick enough so you the same transaction to me. my name. Mrs Audrey. Olley 22. Meadowbrook Blackpool
fy39ue Lancashire. United kingdom. Yours. Mrs A A Olley

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Resolved

, , the company said they woul d look into it and get back to me it is now a week and still no email to apologise or out my full amount of money back into my PayPal account. I shall be getting PayPal to contact you again if I do not get money in the account within 24 hours. you don't run a business like that I was self employed. And all my customers had great respect for me I will not with your company if the money is not in as I aT within 24hours. And by the way how can it be resolved when there is no money in my PayPal account

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9:36 am EST
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Wish Fraudulent purchase

Order ID: 600ef5a4ddbf3b0cac8a1582 This order number is a fraudulent purchase and I have this persons address as well. I wish that something can be done. I have already contacted wish and my credit card. Please investigate this low life loser. They completely took over my account and I will no longer use wish. They used my name with their Address which is in IA and I live in Florida. The frauds address is: 342 E Park Ave
Unit 13
Ottumwa, IA 52501
United States

Desired outcome: Investigate

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C
Claudia Richards
, US
Feb 08, 2021 7:46 am EST

My account was hacked also. The strange thing about my situation, the 7 charges didnot show up in my inbox but was charged unauthorized using my account. How did you find out the frauds address?

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K
2:07 am EST

Wish Samsung spha215uanb a21 32gb 3gb ram boost mobile prepaid smartphone, black

Order #: 5fc1f143b421816c9354e433 # I bought a new samsung phone nov 27, 2020 for $170 boost mobile network. when i try activate is locked. no respond from the wish company. I will like to get a refund. Kathleen Smith. [protected]@gmail.com [protected]

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R
7:25 am EST

Wish Product far too small

I am normally a size large but following advice I ordered a top size 2XL from Wish. The top is at least still 2-3 sizes too small and of no use. There was no order confirmation apart from that which was received from PayPal. There appears to be no organised route for returns. The UK agents Y&G F2P seem to operate in the ether making it difficult to have any contact!

Desired outcome: A refund

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L
11:52 am EST

Wish Items never showing up or wrong items showing up

I have a few orders that have never showed up. I have had no luck trying to communicate with Wish about these orders. When I click on an item to get help it just tells me that I am out of my window frame for a refund or return. The process of trying to get help is quite ridiculous and isn't very helpful at all. It's all interactive where you can't just type what you are wanting help with, or just contact them with an order number and issue.

Ordered May 24, 2019, was supposed to arrive by July 2, 2019. Paracord release buckles and Portable Rust Proof Reusable Stainless Steel Folding Straw missing from order.
Order #: 5ce8a4756e824e7a3346ba2a
Tracking # SY12858650522

Ordered October 12, 2020, was supposed to arrive by November 12, 2020.
100L Multi-Color Large Capacity Waterproof Shrinkable Tactical Military Hiking Camping Traveling Outdoor Backpack Mountaineering Bag
Camouflage, 100 l, Qty 2
Order #: 5f848aa41a280920e9141822
Tracking #: WI001276889848FPL

Ordered November 19, 2020 a package arrived on December December 24, 2020. Wrong item was delivered.
Item was supposed to be, The Latest 18CM Interactive Plush Puppy Electronic Toys Cute Robot Dog Funny Plush Toys. All I received was a tiny little dog plush dog bed.
Order #: 5fb7383645cce52b0390d6be
Tracking # [protected]
Picture included to show what I did receive.

Order December 6. 2020, was supposed to arrive by December 29, 2020.
Women Multifunction Travel Cosmetic Makeup Insert Pouch Toiletry Organizer Handbag Storage Case
Order #: 5fcdba4cdc0050694c64e8e7
Tracking #: WI001759033453FPL

Desired outcome: I would like to be reimbursed my money for all these items.

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K
11:30 pm EST

Wish no receipt of ordered items

In November (14th), 2020, I purchased 18 items and paid through Paypal and you took the amount of $186.48. I did receive January 4, 2021 I did receive 7 items, but I did not receive since November 14, [protected] Degree Ring, (2)Onyx Masonic Ring, (3)Ring set, (4)Ruby Red Ring, (5)Watch Set, (6)Necklace (18K), (7)King Necklace, (8)Vintage Onyx Ring, (9)Blue Sapphire Ring, (10)Hair Clipper, (11)Black Suede Vest. I never received no confirmation via my email or any track number or any constructive notice that these items were processed for delivery. Thus, I want a refund of items not received as aforementioned, plus reimbursement of shipping costs for these items.

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12:57 pm EST
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Wish goods not received

Hello,

in november I ordered different types of solar lamps for my garden. My credit card was debited for the whole amount of the order.
I have received two, but the third and most expensive type never arrived. I cannot find them on your site anymore, they were tall lanterns for parking lots. pls refund me or send me the lamps.
It would be good if there would be an overview of the orders, so that I could give you more details on the products not received.

thanks in advance,

best regards,

Petra Jelinek Jardas

Desired outcome: refund or delivery of goods

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G
7:40 am EST

Wish ‘context logic’ makes false charges on the accounts of uses of the ‘wish’app.

A false company called ‘Context Logic Australia' (even though it seems to be based in the US) is making false charges to users of the Chinese App ‘Wish'.
Please google ‘Context Logic' complaints where you will find a large number of people, some of whom who have lost thousands of dollars due to this company making fraudulent charges on their accounts.
I can not supply any further information to you but trust that you will take the time look into this situation with the resources you have.
Thanks
Gary Hooper

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M
12:54 am EDT

Wish When are my various purchases being delivered and how do I keep track of my order

I placed an order a few weeks ago. The money was withdrawn from my account quickly, but I received no order confirmation nor did I receive any information on when they would arrive, etc.

Respectfully Submitted By

Mary Stockton
[protected]@comcast.net

Desired outcome: I want to receive all of my order and if not then a refund please

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L
12:32 pm EST

Wish Masks

Ask for refund they are not sending me code back via email so I can't get refund sent by wish they don't send information I need to my email [protected]@ameritech.net

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S
12:22 am EST

Wish Me bloquearon mi cuenta.

Hice una compra de varias vaporeras Y al parecer eso afecto y me bloquearon mi cuenta, he enviado muchas veces mi identificacion y no me la han desbloqueado deseo continuar con mi cuenta porque ahí todavía tengo un monto considerable de wish Cash que deseo utilizar, he enviado muchas veces mi identificación he tratado de contactar a asistencia al cliente y Ni aún así me han podido apoyar para desbloquear mi cuenta

Desired outcome: Desbloqueo de cuenta.

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5:33 am EST
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Wish Numerous packages and items never delivered.

Why is it so hard to contact Wish? Because I believe most of it is a scam to get money. I have tried for years to get a refund or resent packages and nobody cares. Your not able to call customer service...wow that's crazy. What are they hiding from? Is there any way to even EMAIL customer service?

Desired outcome: refund or deliver items ordered.

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

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