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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 4437 Reviews 4310 Complaints
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Wish complaints 4310

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K
11:53 am EDT

Wish poor quality and incorrect sizing for an item I purchased which I would like to return

Purchase date: 8/30/2019
Wish order#: 5d69e6b8fc59e917bc8c37d1
Size 2X women's medieval costume (red)
Purchased through PayPal; amount paid $36.72

It doesn't look anything like the photo you provided; it is a gaudy bright red and is poorly made and inaccurately sized. I purposely ordered it larger than needed. It was required for a choral concert the members attend attired in medieval costume. I wouldn't wear this for a halloween costume.

I requested a return address mailing label be emailed to me to return the item; I have not received it and resorted to contacting PayPal to reach you again. My email address is [protected]@yahoo.com.

Thank you

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R
6:06 am EDT

Wish dvd case

This item has been sent back and I haven't got any money back, which I think is stupid as i haven't got the item.
Yes I have changed address but I have told you my new one.
I don't understand why you can't find my address as I have told you where I am.
I'm not very happy with your service and I want to leave as I'm not getting my items I paid for and I'm not getting any money back which isn't fair on me.

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H
10:01 pm EDT

Wish late product

I ordered room lights almost a month ago and the date they say they will come in keeps moving back farther and farther! They are a gift for someone and I need them soon! They said they were going to be here the 6th then the 11th now it says they will arrive on the 28th of this month. I'm not sure what is going on with my order . I would like to know why it's taking so long

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S
6:07 pm EDT
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Wish sending wrong product

I recieved makeup(penwu qi 11-2) penny qi 11-2
Qty 2 weight0.01 Value 10. I never ordered this and there only 1 in the package. I have no idea what it is. I just hope that it didn't get put in place of something else that I ordered. What is it. Please contact me at [protected]@gmail.com It is meant to spray something but I don't know if it is a perfume or he k it could be pepper spray for all I know. I did order 2 keychain pepper sprays but definitely not this

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T
1:09 pm EDT
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Wish three phone cases

I ordered three phone cases last year off wish, and they never arrived in the mail.
I've kept an eye out and been checking with my local post office and they haven't received it, I'd really like for it to be resolved somehow. Please contact me on this email for anything further.
[protected]@icloud.com
Thank you, for your time and I really hope this can get sorted out soon.

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T
11:46 am EDT

Wish 5.5 inch android 5.1 dual sim

I ordered a phone from wish on the 28th of December 2018. And never received it.
I requested a refund and they never got back to me. When I contacted them again they say they cannot refund me as the 30 day period has passed. What utter rubbish. I am very upset. And the worst part is you cannot speak to a person . I paid the money and now almost a year later in phone.

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Update by Tirahb
Sep 16, 2019 11:52 am EDT

Ordered this phone almost a year ago and never received it. I am extremely pissed off as wish wobt even give me a refund. I paid for this phone.. I want my money back... ...
Order ID: 5c2373efb07727645b66cf88

This is not the way to treat your customers. ...
I will never order from wish again...

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D
10:00 am EDT

Wish fraud

Someone got into my Wish account, took my credit card info & bought 2 expensive items. Thankfully a notice went to my email, so I quickly cancelled .They refunded the $1202.75 in wish cash since it already went on my credit card . I used the wish cash to purchase some items, 2 days later wish "refunded" everything I bought and kept the cash. So I'm stuck paying a $1202 for a 3d printer & a laptop I didn't buy wish keeps saying they refunded my wish cash but they didn't.
NOT A SECURE SITE! You'd think the owner of a $10 million dollar business would spend the $1000 to put in a secure site

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Update by Djabr21904
Sep 16, 2019 10:15 am EDT

I bought 3 cell phones. They went to 3 different states. I went online to the USPS to track my package (you can track it after its scanned in the US) That's where I saw it went to 3 different states. I put in for missing package. It went back to China & is now coming back to the states...I can only hope ALL the complaints I sent in to Wish's email & support messages got them to verify my shipping address...never again though

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C
7:57 pm EDT
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Wish I placed an order as a first time buyer and thought I only had to pay shipping of $1.00

Charmaine Hilyard Order #5d7d7dfd26ad9d480cc800bp . I am a first time buyer and I was under the impression that I only had to pay shipping of just $1.00. Please advise. [protected] or [protected]@gmail.com. I really like the products on your website and will be ordering some more stuff. Maybe I did something wrong. I really don't know. Thanks in advance.

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Update by Char Hilyard
Sep 15, 2019 7:59 pm EDT

I have no updates

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S
6:01 pm EDT

Wish they billed me three times!!!

I've been trying to get help with a refund for the past three hours after I found out that my account was billed two times after they made me believe it was an error and had me make another purchase by my paypal! So I paid three darn times!

And guess what there is no customer survice its allllll error!

I need this to get resolved immediately!

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D
12:25 pm EDT

Wish wifi 3.0 lcd 24.0mp 18x camcorder camara black/ besides at 50 w solar panel and a smart phone model p37

more than a complaints about all those iteam is a disrespect for the people as customers becuse those mentioned iteam avobe were less a dollar for sale .50 in a daily special offer that you'll also said that we will be notified in 24 hours if you(we were the purshaser witchnever happen but the things is why you'll did not removed the iteam if is not available or should did not take a payment i hope someone can fix this Big issue that does not make a look good also tha customer service we should have access to talk or text with any representative not for you to have a question ready setup trying to avoid us to make any other diferrent question or complaint.. Hope someone Fix thise Thank you

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M
11:46 am EDT

Wish no reply, no help, no product

I will never buy anything from this online shopping site. They automatically show the same answer all the time and you can't ask anyone alive! They are really disrespectful. When you want to know where your product is. You can't see any clear info except that one month ago it set out to destination country. [censored]. Don't waste your time and money, never!

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B
11:11 am EDT

Wish I ordered some items from your wish website.

I ordered some items from the Wish website. I put in my card information . Wish got the money out of my Banking Account. Wish text me that they got the $37.00 for the items I purchased. Wish text me the tracking info on all the items. This morning I got a text from Wish saying my order was declined. I need to know what is going on with the orders of my money.

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C
7:20 pm EDT

Wish checking out my purchases

It won't let me check out I guess due to address change. My first order had the wrong address on it, and I could not retrieve it to make the change. So I made the change with this order. Please help me with problem for both orders, thank you. I have no idea what I am doing and I don't want to loose what I purchased already because of the wrong address. I need to find out what happened with the last order. I like shopping at Wish.com and want to continue if you can solve the problem.

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R
1:05 pm EDT
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Wish customer service

Despite NUMEROUS requests for an order history showing shipping charges -- or even a way to LOG ON to get this information myself, customer service response refused to comply. Instead, each response sounded like an automated response ( sometimes simply repeating what they previously responded). NONE of them never addressed the issue. I will be disputing all charges with my credit card company.

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M
1:57 am EDT

Wish a lot of different ones

support did not address my concerns I had over $100 worth of items ordered and not one of the electronica items arrived I received a generic response like it was being read from a script letting me believe that wish doesn't care about there customers and no explanation of oops this was flagged as inappropriate or something went wrong try again and it never works I do believe I have now had more items not shown up then has shown up and this is very concerning was i a part of a scam because I do find it hard to believe that that many items could've made it out to the public to purchase this is got me very very upset mad pissed off I understand you refunded the money but I want what I ordered at the price I ordered it at how was it us the customers fault if you let fraudulent vendors/sellers on your app i'm very curious to know how many other people are dealing with the same problem I am I think I may take this all the way to Facebook and see who else is been getting screwed over I would very much like a response to this in my personal opinion I feel like they should be adequate compensation other than just a refund I waited over 30 days for the majority of items paid money for those items just to have it returned but just like all the other messages I'll get some half [censored] generic response that won't answer the damn thing maybe I'll look into some legal help on this matter at current count 39 items have been refunded because they have not arrived or what ever the reason wish gave and this is only a small portion of the items that I'm dealing with

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Update by Mike ninow
Sep 13, 2019 4:45 am EDT

This was a god app in the beginning but now I spend all my time requesting refunds because the majority of the time what I have ordered never comes wait 30+ wish or however have my money and then nothing comes I don't get it now I sit with my (wish cash) trying to decide if I should reorder? But when I do try I can't because it won't let me and l try to search for the item and there no where to be found this is [censored] I am mad now! I have sent multiple messages and get a generic response like it was copied cut and pasted I want what I ordered at the price I ordered it at! The first time so I try to find it to reorder and it's nowhere to be found or similar ones wayyyy higher priced I had a question about an item that wasn't supposed to arrive till later the month and expectedly in all caps I did not want a refund to the original payment method and not but twice in the same message I sent them but guess what every one refund to the original payment method now I started looking at a few of the returns and there not adding up miss on average.05 us$ on every item return now I pissed all I get back is the same [censored]ing email and the only thing that has changed it the support rep's name what the hell can I do 1st I want my money back 2nd I want to know where the hell all the stuff I ordered went because it sure a hell didn't come here 3rd what the he'll does this item was flagged as inappropriate [censored]ing mean and 4th when trying to find items that have been flagged or refund to reorder you get the message oops something went wrong try again and it never! Works sorry for the language up this has me worked up so of what I ordered was gift for my children so where for my wife for are anniversary none of them came and I was left scrambling to find other gifts to give on sort notice that was not fun and the looks on there faces at the gift I could afford it hurt if they would of got what I ordered I would have been a rockstar with them but that done and over with

Update by Mike ninow
Sep 13, 2019 4:55 am EDT

I’m so feed up with this once I have received what ever item are still coming and all the refunds are paid I think I’m deleting the app and going on a ant-I wish campaign however wants to join me is welcome

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J
9:31 pm EDT

Wish several

1. I ordered a wifi USB device that didn't fit into the USB port. No matter how many times I tried to enter a complaint, the form I fill out fails to send and I am told to try later.
2. Some Arduino boards I ordered were never sent by the vender. After 2 months, Wish notified me of this failure but refused to return my money . I could not contact a person. An automated site informed me that I had elected to be reimbursed with "Wish Cash", I absolutely did not elect this and could not reach a live person to correct the problem.
3. I used the Wish cash to pay for computer speakers.- which I could have purchased for less money in my local store. The ones sent by Wish don't work.
4. I only receive automated responses from the company that they want their customers to be happy, but they don't address the problems.
Stay away from this company

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M
7:04 pm EDT

Wish home theater projector

The product won't turn on! It's Where in the fact that the remote doesn't turn on I won't work or it's in the cord for whatever reason I can't the thing will not turn on there's there's something definitely wrong with it and I would like for this to be resolved with either a refund or a new home theater projector thank you can contact me [protected] or maya.[protected]@ Gmail.com

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P
6:38 pm EDT

Wish refund

This is for jason paul Cummings, needing to send photos for a refund and cant do this on the app
Konwei kw808 all 3 didn't work, come up error and one was missing disc
The leads turned up yesterday and they were meant to multi meters already had 15 lots of cables
Sd cards are not working they are green Huawei sd cards with camera and USB connectors

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G
4:53 pm EDT
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Wish butterfly shirt

I can't seem to find a purchase order for wish but i ordered on the 12th of August a butterfly shirt and don't have an order number it was put on my credit card and there was no email sent to me to confirm the order the product was miss represented and I was not told that it was see through and i can't have that for a shirt my name is Tamara Vance and my e mail is [protected]@yahoo.com please help me on this matter i want a refund. thank you for your response to this e mail

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Update by garftam
Sep 12, 2019 4:53 pm EDT

I can't seem to find a purchase order for wish but i ordered on the 12th of August a butterfly shirt and don't have an order number it was put on my credit card and there was no email sent to me to confirm the order the product was miss represented and I was not told that it was see through and i can't have that for a shirt my name is Tamara Vance and my e mail is garftam@yahoo.com please help me on this matter i want a refund. thank you for your response to this e mail

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J
1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish i'm unable to purchase on wish

I'm blocked out of my account on Wish. I can go in there and look around but I'm unable to go through with the purchase. I don't understand whybtheyvdont have a person I can talk to from Wish to help fix this issue. That's one thing they definitely need to change! They are saying there's an issue and to send a bank statement with my last purchase, which I've done several times and still nothing has changed. I don't understand what's going on, but if I'm unable to use wish anymore then I'll need my money that's on there back. Please fix this issue as soon as possible. Thank you.

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

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