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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 4437 Reviews 4310 Complaints
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Wish complaints 4310

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B
1:08 am EST

Wish I got hacked

It appears that someone is using my email for their Wish account. I am confused because it shows a Russian name and the app language was converted to Russian. I need help... is my email compromised? When I attempt to log on to Wish on my browser it goes directly to this Russian Wish account with A different individuals name of Hello ARjfmb! This IS NOT me nor my account. When I try to change the password, the email is directed to My personal email. Which means that this stranger has hacked and is using MY email for their Wish account. Please Help!

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P
12:31 am EST

Wish Taxe neautorizate pe cardul de credit

Pe data de18.11.2020 mi s-au retras din cont sum de 251.05 lei in contul bronzhairco club 2036538137 fara acordul meu. Pe data de 19.11.2020 mi s-au retras din cont suma de 125.48. Lei in contul flexipipepainter club 8603797415 fara acordul meu. Solicit rambursarea banilor.

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J
12:13 pm EST

Wish Shiatsu kneading and foot massager

I saw this item listed on Wish.com for $77. However when I ordered it and went to pay for it, the price had mysteriously jumped to $129- $141 (I think) with shipping. Amazed, I went back to original place and saw it and sure enough...$77. This time when I went to purchase it, it was ONLY $95. Again, when I reached the payment page, it was again $129. Is this a scam or what? I removed the item and closed out the site and went to Wal-Mart and bought one for $87.

Is this some sort of bait and switch scam? I'm appalled that you are allowed to do business on the Internet with blatant scams like this happening.

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C
9:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish iphone

Every time when I tried to submit my payment, this message will appeared.
Before this, I received a message asking me to send my photo ID and photo of my debit card. I have sent it several times but did not receive any response. message appeared Lately, the abovementioned -"There is something wrong with your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH.

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J
10:02 pm EST

Wish Order #: 5f8bacee99c52f1c48aba9ef stainlees steel bin

I have already sent you photos. I ordered a stainless steel bin. the one I received is bright teal blue and is useless to je. It arrived badly scratched.

Please refund my money and postage immediately.

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E
1:05 pm EST

Wish Tooth whitener stain remover

Emilie fedor I ordered off your site tooth whitner. It advertised as a charcoal powder. It came in a 10ml container a liguid that smells like a strong chemical like a paint remover. It was advertised as a charcoal powder? This smells dangerous. And the writing is all I think chinese. I think this needs to be reported. Is it a dangerous chemical from china? This needs to be looked into. Address 461 meadowcroft rd., west deptford, nj [protected]

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R
8:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish All damaged items I did not receive three out of the four items that I purchased the one item then I got it was fully damaged

It's been almost a year I've been having A problem with you guys a service purchase something I've been ordering stuff with you guys for the longest time. So please fix this problem thank you. I had purchased a lock for the door and it was during the pandemic time and I ordered few other items they came all damaged so I dispute it with PayPal. So I need this problem to be solved please

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E
6:33 am EST

Wish No delivery

I ordered 7 items from Wish on October 19th 2020 and paid for the order by credit card and said it will be delivered on November 2nd 2020. I checked my delivery status and it said the items were delivered but they werent delivered. The tracking number I have is a non working number and it also says proper investment. What is proper investment did wish steal my money and it was a proper investment to steal my money I want answers this is not acceptable. I want my money back or please deliver my orders please

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J
2:58 pm EST

Wish Critter catcher and egg shaper

I ordered critter catcher and egg shaper back in August 3 months ago and when checking on them I see it was to arrive in September, yet it is months
later and still never received items. I try to contact customer service and when selecting to chat with customer service it does not allow me to comment or question only selecting answers they provide and send me message it is past time to get a refund when it is clear I ordered these items months ago and never received. The cost with shipping is around $30.

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B
3:22 pm EDT

Wish Fraudulent charges and scam on top

My friend had got fraudulent charges from a person hacking into account then calling a 800 number number 872-666-6818 to talk to a supposed fraud service from wish they kept wanting him to go and get different cards the first one being eBay card for $200 so that they could find the people hacking into his service. Then they wanted 200 more on a card for Google

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M
1:42 pm EDT

Wish Why wish blocked my wish account

Wish has blocked my account without any reason.. I want refund for faluty items that I received from wish.. Many items did not arrive at expected delivery dates.. So I also want refund for them.. Wish is cheater app.. They should unblock my account and give me refund.. Otherwise I will file case in court against them.. Thnx

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L
11:19 am EDT

Wish Debit card failure

I am very confused. I am regular customer who uses either of two debit cards to pay for my purchases - Visa and MasterCard. My cards ALWAYS have sufficient funds when I use them. I tried both cards today but neither was accepted. I have always received excellent customer service from wish and this action! eaves me bewildered. Please explain what has happened. I am feeling very annoyed, and disappointed. This is not what I expected from your company. I hope to hear from you at your EARLIEST convenience.

With thanks

Lynne/Lynette Henderson

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L
9:01 pm EDT

Wish A computer desk

I ordered this desk in July was supposed to receive it in September but haven't received it yet and because y'all sent a partial refund I can't get a answer about where the desk is at or about you all sending my money back you only sent the shipping cost back to me I would like to have the rest of my money back

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C
1:30 pm EDT

Wish Someone used my debit card

On september 22, 2020 someone made two different purchases with my debit card costing me a total of 417.54. I have never ordered from wish nor do i shop online. I have no clue where this stuff that was ordered is going and i dont really care where it goes all I know is i want my money returned. I have also disputed it with my bank but have gotten nothing in return.

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C
11:46 am EDT

Wish Shoe cover holders

Ordered four of the shoe cover holders with refills. Received refills but not the shoe cover holds 157, 000 yuan price. Please either send the merchandise or refund the money paid, (Your website hasn't recorded this but have the bills proving the transaction). Will be going to the FTC and FBI to have you listed as a fraudulent website if items not sent.
Charles Merson 7107 Forrest Drive
Dallas, Texas 75214
(formerly 1409 S Lamar St #705, Dallas Texas 75215 for your records

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L
9:52 am EDT

Wish Ordered a 74 cent item and they charged me 174.30

Something came up for 74 cents. My son bought it and it went through PayPal. They then sent a 174.30 through my checking account. I filed a stop payment with my bank but did it wrong. They couldn't get ahold of me so returned it as NSF. In the mean time we requested a refund from them. They show on PayPal that they refunded the money, which they did not. The 174.30 tried to go through my account again. I called the bank and they informed me they had returned it as NSF as I had filled the paperwork online out wrong. I had to explain the situation and they did a verbal stop payment. It will never go through my account again but they show through PayPal they actually refunded the money. Fraud. No attempt to refund was done by them. Be very careful.

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E
10:27 pm EDT

Wish My older

I never got my older on 6/19/20 older # [protected] of $18.66 an, 6/20/20 older #[protected] $ 16.00 an older# [protected] of $10.79 I never got them my address is 5231 W.17th Ave PHX az 85051 I forgot my email know its [protected]@gmail.com an new address is 4122 W.Echo ln PHX az 85051 an all this was paid with card ending in 9320 that card was stolen so I don't have it anymore so I just want my money back here's my #[protected] name Erica sanchez

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J
6:15 am EDT

Wish Refund

Please can someone help me get a refund for a cost that is so so small and is of no use to me
I have sent at least 50 messages /emails and no one at wish will help that I don't know what to do next.
All I want is my money back so I can buy a winter coat that fits.
Is this a scam company?
I have read so many negative reports about them, I just wish I had read the reviews before I used there site
Please please can someone help

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L
11:05 pm EDT

Wish Hacked account

When I logged into my account (sometime ago, as on discovering the hack I uninstalled the app after deleting my bank account), I found that I live in Russia! And have a different username!

I found that Wish.com has No method of advising of the hack, nor complaining (except for specific purchases) about it.

I've not lost $ but I do wish (joke not intended) that I could have a safe online shopping experience, as their products are mostly as portrayed on the site.

Can you advise what I can do to either correct the foul up/hack, or should I create a new account under a different email address?

Thank you

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C
2:39 pm EDT

Wish Consumer electronics complaint

hi I have ordered 8 x 3000w epistar full spectrum lamps from Wedding Rock. I only received 8 x 50w no name brand lamps. 2 was broken. wish customer support put me in touch with the merchandiser before the timeframe for a refund expired.
the merchandiser refuse to help me. I dont want 50w lamp. I have paid for a 3000w lamp. but he refuse to assist me.
he refuse to put me back to customer care. this has been going on for almost 2 months. so when I go to customer support I go through to the merchandiser and he refuses to put me to customer support. he is extorting money from me. I must pay him to get a refund
every 3 days he just reply to me and only want to refund me 70 usd. this is not acceptable. how can he do this. how can wish alow this to go on. I want my 304usd or I want the 8 lamps of 3000w. this is what I have paid for.

they also say that it is Epistar lamps. buT it is not. it is not even full spectrum like the box instructions indicate.
the merchandiser has been refusing me my right to a refund because he did not supply me with what he avertised. and I have paid in full
it has been too long now and I am fed up
are wish a criminal organisation?
why do you allow this dog to 3xtort more money from me. this is not fair
why must I pay for shipping back the stuff. I did not want that 50w led. its not even worth a sent. I want what he advertized and what I paid for. this is not the way to do business wish.
if you look at Wedding Rock store rating you will see this is an on going problem. this is not good. these guys are stealing peples money on your platform. why dont you react. are you also part of this and do you receive bribes from Wedding Rock. I Believe so because why dontvyou react to all the complaints
I dont know what to do anymore. this is not fair. this is criminal

do I have to accept that WISH is a criminal company who works with other criminals to steel from customers who trusts them.

sort out my problem please this hase been going on long enough

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

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