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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 35 Reviews 4310 Complaints
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Wish complaints 4310

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C
12:53 pm EST

Wish N/A

I do not shop on Wish I do not have a wish account. But someone has made purchases with my debit card on wish.com. I told the bank it was a fraudulent purchase. All the money was refunded but I want to know more information about where the ordered was to be delivered or from what wish account it was ordered from, such as email associated with the account in which it was ordered from with my credit card information. It is important because I would like to know who is using my credit card fraudulently because I can get a new card but I still have recurring purchases with certain business's in which I have to keep giving my credit card number to. And if one of them is fraudulently using m y credit card info I need to know. I have requested that the bank ask for more info from wish about the purchases but I have not received any info in the mail about it yet . I know that info has to be available somewhere? I run a small business it is important that I trust who I give my credit card information too. So the information reguarding such purchases that are fraudulent are relevant for me to know. The amount of things purchased was 6, 000 dollars that is not a small amount of money this has greatly effected my business until I received the funds back. I would like to know more information please

Desired outcome: Answer to my question

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M
7:43 pm EST
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Wish Kuppet cake mixer

I purchased a green Kuppet cake mixer on Wish for $26.38 @91% off + $14 delivery. Instead I got a hand whisk. I've been blocked by Wish and can't get onto customer support to complain. Now the add has changed to say I ordered the hand whisk and every time I try to open the add it comes up error- try again. I searched Wish and I found the same Whisk for $3.85 @ 4% off. Big difference. After the years I've been on Wish and the money Ive spent this treatment is unfair. My other issue is the blocking of my account over a dispute lodged by my bank for a refund I didn't get back. They will unblock my account if I drop the dispute.

Desired outcome: I would like Wish to honor the Green Kuppet Mixer or refund my money.

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S
3:14 pm EST

Wish Many products that did not get fixed

They have canceled my orders and did not returned my money many times they owe me over 200$ now
They send me wrong products and ignorw me forsing me to buy another

I [censored]en hate we cant call them ever in anyway

This is [censored] how much its added up so fast and I look bak an see nothing [censored]en fix it im so angry wish fix it now

Desired outcome: No out come at all

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E
10:17 am EST

Wish items didn't arrive since Jan 2020

client id: [protected]@hotmail.com
i paid for 3 items Jan 2020, non of them arrived, it's 1 yr im waiting. there's no one to help, their website doesn't take complaints, it says you can't cancell items after 8 hrs. and keeps updating the order be process date to the next day and next wk's date.

items:
-mobile phone £10
-mobile phone £5
-bangles £2.99
-----------------------------------------------------
Order History
/
Order Details
/
Item Details
BLUBOO S8 3GB + 32GB
GBP £6.00
Qty 1
Shipping: GBP £4.00
Order Total
GBP £8.50

Preparing to ship
Your item is still in our fulfillment process. We have updated your delivery date accordingly.
Shipping by 24 Dec 2020
Tracking number will appear when available
Placed Order 15 Feb 2020
-----------------------------------------------------------------------
Oukitel C5pro Touch Screen Mobile Phone MTK6737
GBP £7.00
White, EU Plug, Qty 1
Shipping: GBP £5.00

Preparing to ship
Your item is still in our fulfillment process. We have updated your delivery date accordingly.
Shipping by 27 Dec 2020
Tracking number will appear when available

Placed Order 14 Feb 2020
----------------------------------------------
3 Pieces / Set Bride Bridesmaid Accessories Bracelet
GBP £1.00
Gold, 1 style, Qty 1
Shipping: GBP £2.00
Order Total
GBP £2.95

Arriving by 5 Mar 2020
Tracking #: UM330965072CN
Carrier
Jan 29, 2020
Arrival country
Jan 23, 2020
Arrive at [Shanghai International Mail Exchange Station] (transit), None
Jan 22, 2020
Leave [Yiwu International Processing Center], next stop [Yiwu Exchange Station], None
Jan 21, 2020
From the beginning sorting center
China
Jan 21, 2020
Arrive at the head sorting center
China
Jan 19, 2020
Wishpost order has been generated
China
19 Jan 2020
Processing Order
18 Jan 2020
Placed Order

Desired outcome: refund please

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C
2:36 pm EST

Wish They blocked my account, asked for photo ID, and after uploading it they still won’t unblock my account

I hadn't used my Wish account in about a month and then I tried to buy something and it said I have payment issues. It told me to go to wish.com/payment-issue. I go here and it asks me to upload a photo of my ID. I uploaded a picture of my driver's license. Never heard a response from them. I reach out to support through twitter and email. Both say they can't unblock my account and acknowledge that I never received a response but say they can't do anything. So now I gave them my photo ID for no reason. I have $7.50 in Wish cash that I can't use and they now have my DL number. This company is absolute trash

Desired outcome: For my account to be verified using my ID and unblocked

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U
1:53 pm EST

Wish Product not received and claimed delivered

Wish is terrible with their deliveries. I will never order from this company again! I had ordered some baubles for Christmas and the package never arrived. Wish claim the package arrived and stated they couldn't do anything and the case was closed. It's been 10 days now since I have raised a complaint and the only response I receive is from their robot. Even the humans that sit behind their desks and call themselves customer support are useless and I seem to be repeating myself about the issue. So what's the issue? I never received the products I ordered for Christmas!

Desired outcome: Refund so I can close my account with Wish

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R
12:17 am EDT
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Wish I'm waiting for a refund from a sleeping bag

I ordered the sleeping bag and they were outta stock I've been waiting on a refund9th since December 9th

Desired outcome: Put the money back into my account

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R
9:24 am EST

Wish Non-delivery of item ordered in November 2020

I ordered a pack of mirror retainers from Wish.com back in the middle of November and I had a promised delivery date of early December, however, when tracking this order, I was told the delivery date would be 20th December. We are now on 22nd December and I STILL HAVE NOT RECEIVED this item.

These are all the details from date of order:

Dec 21, 2020
Departed from customs of destination country, GB.London Heathrow Airport, GBR
Dec 21, 2020
Collected by Hermes, GBR
Dec 19, 2020
Arrived at destination country, GB.London Heathrow Airport, GBR
Dec 19, 2020
Arrive at Destination Transit Hub, GBR
Dec 19, 2020
Depart from Departure Transit Hub
China
Dec 17, 2020
Flight Delay, GBR
Dec 8, 2020
Client Warehouse Despatch, GBR
Dec 8, 2020
In Transit to Hermes, GBR
Dec 8, 2020
Pre-Advice Loaded, GBR
Dec 6, 2020
Arrive at Departure Transit Hub, GBR
China
Dec 6, 2020
Departed from Carrier, CHN
China
Dec 4, 2020
Shipment Depart From Hub Scan, CHN
Dec 4, 2020
Arrived at Carrier
China
Dec 4, 2020
Departed from the first mile sorting center, CN.Shanghai Hub Export, CHN
China
Dec 3, 2020
Departed from EPC warehouse, YANWEN_KS_II, Kunshan, CHN
China
Nov 30, 2020
Arrived at EPC warehouse
China
Nov 27, 2020
Departed from the first mile sorting center, 东莞市, CHN
China
Nov 26, 2020
Arrived at the first mile sorting center, Dongguan, CHN
China
Nov 25, 2020
Picked up, Dongguan City, CHN
China
Nov 25, 2020
Wishpost order generated
China
24 Nov 2020
Processing Order
24 Nov 2020
Placed Order

Desired outcome: I would like to receive the item that I ordered back in November

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E
7:24 am EST
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Wish 5fc3ba673700c1dd372048e0

Track number EQKPT8172329927YQ
HAUWAI MOBILE PHONE P40 PRO
I received the tempted glass on Wednesday 16 December 2020 by Hermes Couriers The was no mobile phone with the small envelope that the driver gave me
I have spoken to Hermes and they say that was the only package for me
Would you please look into this for me as this was a Christmas present
I do not know what to do now as this was the only money I had as I have not worked for 7 months due to covid
Eric Fretten

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A
5:31 am EDT

Wish Overbilling

Stay away from wish.com you will be quoted one price at checkout but be billed another. When you try to resolve the issue they will give you the run around. They will not refund the difference now will they cancel your order. Complete scam !

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M
3:08 pm EST

Wish 5faef3c41c1be2b0d611840 order number

I keep getting a 404 error trying to reply to a message they sent that just disappeared. They combined 3 of my orders in 1. This was ordered and paid for Nov 13. It's been sitting in China hub since Nov 20. Supposed to be here December 14. Nothing. Want my money back. Won't be here before Christmas. They don't care

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E
5:27 pm EST

Wish Segway Scooter-Fraud/Customer service failures

Wish had a new Segway nine it self balancingon sale for $51 and $12 shipping. I said what the heck I might as well try. After two delays in shipping Wish said the product was no longer available and offered a refund or a "comparable" product. I informed them that I didn't think any of the products offered compared to the Segway Self balancing scooter that was what I originally thought I was buying. I sent them a message informing them that I believe there were never any segway scooters available at that price and them taking my money for items that did not exist constitutes fraud. All I want is what I originally purchased, a new Segway ninebot scooter. I emailed customer service and they didn't even read my message and just sent generic response! I again sent another email reiterating my first message with the same result they did not read the message! Their response was just a pre-written generic response that didn't even address my issue!
Order #: 5fb65e1c7be7869fa4b3ed9f

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C
7:49 am EDT

Wish Multiple Orders

Hello,
I made multiple orders through wish.com and the virtual assistant refunded me for 3 items. I did not want a refund those are Christmas gifts. The items I did not get refund on was suppose to be delivered on December 12 2020 but have not arrived and the wish assistant tells me no information updates. I would like to know where my items are

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S
8:54 am EST

Wish Product I ordered not delivered, Hermes claiming they could not deliver and returning to sender

I ordered an electrical item from Wish, which took a long time to come, but I did not mind that as there was no ETA. However, Hermes claim that they tried to deliver but no one was in and there was no safe place or neighbour. This was incorrect as I was home at all of the times that they claimed to deliver. there was no note from them to say they tried to deliver and how to arrange another time. I only found out today from emails. Now they are saying that they have returned it to the sender. I am not sure if I will get a refund, but I would rather have had the item. [protected]@yahoo.co.uk, ETA 10/12/2020

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R
7:56 am EST
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Wish Order ID: 5f9e692a7169010331328900 Shipping Address: Robert Stewart 15 Redcliffe Road Greenfields, Western Australia 6210 Australia

Regarding my purchase of a Wrist Watch as described below from your advert.
Relojes 2020 Watch Men Fashion...
Store: liuxiujuan123
Quantity: 1
Color: White
Size: One Size

Status: Shipped
Tracking #: WI001402523669FPL
Delivery Estimate:
15 Nov. 2020 - 2 Dec. 2020

I wish to advise that as yet on the 17December2010 the item has not yet arrived and I would like confirmation of the expected arrival date please. Thanking you,
Robert Stewart

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L
5:57 pm EST

Wish I placed an order on 11/9/20 and haven't received it as of 12/16/20

On November 9, 2020- I placed an order with Wish.com. I ordered two Capri's- one is green and the other is blue. I went to Wish.com site to check about when will I receive them. Both orders said it should expect delivery 11/25/20 thru 12/15/20. I went to track the two items and it showed information up to November 15, there wasn't any further information. Today it will be 5 weeks since I ordered it. I want to know where are my Capri's I ordered. Here are the tracking numbers I would like you to check out where they are-
Blue Capri's- tracking # [protected]
Green Capri's- tracking # [protected]. I can't seem to get any other information on these Capri's from Wish. Please help me, they were presents for my kids for Christmas and I would like to have them before that Thank you for your help. My account with wish is thru my email- [protected]@aol.com
Linda Gattuso

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B
3:02 am EST
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Wish Two jade bracelets - out of stock!

I have received several e-mails telling me the green jade bracelet and the red jade bracelet I ordered are out of stock. It said to click on a similar item to replace both of these. Every time I click on a similar item it charges the amount and shipping and handling. Please just refund me my money! Wish customer service is always hard to deal with!

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M
9:29 am EST
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Wish Charged my card up 350.00

12/11 bought some items noticednext day the took 199.00 could only talk to chat person worthless notice I bought 1 were charging me for 3 or 4 of them 1 I team was only 1.30 they charge me again same item 99.00 even items I never ordered they stopped helping right away next morning they got into my acct 12 more time grand title 354.00. Only person online told me I have to receive items and they have 30 days to refund and Ijust ordered so they had plenty of time to stop this mess

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J
3:51 pm EST
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Wish Delivery

I have 3 items that they claim were delivered, since our postal carrier doesn't deliver to our house I know they weren't stolen and post office has nothing for me to pick-up. Wish refused a refund. I have been in contact with their customer service department several times to no avail. Any help would be greatly appreciated. I now have some christmas gifts to replace and not much chance of getting them in time.

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R
3:45 pm EST

Wish Tracking number 9261290989312129910760

I received a email on december 8th that my order was arriving so I started checking outside my door every 25 minutes until 8pm so I look on 17track to check for my package and it said my package was drop off at my door at 3:23 pm and it was not sign for I look outside my door 3 different times around that time and there was no package out there my neighbors package was missing to I called fedex right away and told them what had happen and I called them 4 more time all of the agents thought it was funny and they said it was not there problem I contacted my landlord and the police came. So the next morning I went to the police station to get my police report I seen a fedex truck I asked the driver did he deliver a package to 1164 broadway ave apt 6 he checked on his device and told me yes I replied why didn't you knock at my door because someone stolen my package he apologize and said he was sorry he did not knock or I would of sign for it every fedex driver are required to knock at every customers door when I was talking to the fedex 4 agents on the phone they acted like they don't care I told them everything that I told you all and requested to speak to a supervisor 4 different times and they denied me those rights I want my money back for the items that were stolen admittedly I will file lawsuit at my local court district about my money I took pictures of the fedex driver license plate and the code off the truck I emailed both of you all the same information. You should be getting in contact with fedex about this problem fedex driver code on the truck usdot 265752 the license plate number zpw-5261

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is ranked 61 among 1571 companies in the Online Shopping category

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