The complaint has been investigated and
resolved to the customer's satisfaction
Wine Insidershorrible customer service and bad wine and packaging and

U Nov 19, 2018

I ordered a case of wine through travel zoo Kaucher for wine insiders. I was excited to receive my box to labels were peeling off the entire package was covered in dust the box was full of dust I had to clean all of my bottles off. The first bottle we opened had definitely turned. It was so bad I could not drink it. I called customer service and they said they would put a credit on their website to replace the value of the bottle which was $10 shipping was also $10 and they refused to cover it. I called and spoke with someone that refused to cover the shipping even though it's not my fault that they sent me crap wine They refused to cover the cost of shipping. I told them if they didn't make it right I would just dispute the entire purchase with my bank. They said they would not pay for shipping one bottle of wine to me but they would pay for me to ship the entire case back to them. They are a terrible company to do business with. If you decide to buy from wine insiders understand that you will have to live with what you get whether it is spoiled or damaged. They will do nothing for you


The complaint has been investigated and resolved to the customer's satisfaction.

  • Wine Insiders's response · Feb 26, 2019

    Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you've experienced. Please kindly contact us at [protected] from Mon-Fri 6:00am to 5:00pm PST so that we can make it right for you. When you call in, please reference (Complaint Board Feedback) to the Customer Support Agent.
    Wine Insiders

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