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Windstream Communications

Windstream Communications review: Phone/internet

C
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12:53 pm EDT
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Where do I begin? The entire 2 day experience has been dismal. Support centers are a complete joke, the last call was the worst ever. The lady accused me of lying and had an infant screaming in the background. I had set up a ticket the previous day which she informed me had been cancelled. I did not cancel for I was waiting at my residence for them to arrive. She insisted that the service tech texted me 4 times, which is not true, so he cancelled the repair ticket. UNACCEPTABLE! I took a day off work to be here and she wanted to reschedule. I was Hot, to say the least. She did contact repairs and they are supposed to be back on today's schedule...we shall see, I don't have much confidence they will show.

This problem arose yesterday about 2pm when my service went dead. The first call I made was middle eastern which I couldn't understand his broken english. This makes it difficult for communication. He did all the required tests and determined that it was modem related and needed to send out tech guy. After this call I tested my phone line, which he never instructed me to do, and it was dead as well. This is when I decided to call back and inform them it's probably not a modem issue. Again, I was connected to an Asian woman which I couldn't understand. Eventually she updated the report with new information. This all took place yesterday, about 2 hours of my time.

On day 2, today, I contacted my neighbor which also has no service. So now it seems we have a more serious problem. I was informed that a power pole had been struck by a tractor on the highway...this is most likely the problem, not my modem. So, this is when I called back for a third time to inform them of the accident. I was transfered several times to different departments until I reached full circle...same repairs department as I originally called. This is when I was informed of my cancelled ticket...as of now, I am currently awaiting for a resolution.

Desired outcome: A company rep that can speak English and has the ability to make things happen.

Sep 15, 2023 11:26 am EDT
Windstream Communications customer support contacts
Address

4001 N Rodney Parham Rd, Little Rock, AR, 72212-2442, US

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Hi Csry, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com.
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  1. Windstream Communications Contacts

  2. Windstream Communications phone numbers
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    4001 N Rodney Parham Rd, Little Rock, Arkansas, 72212-2442, United States
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    Jun 22, 2024
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