Window World — the caulking used has black mold on all windows
We chose Window World to do our replacement windows because of their reputation. Thirteen windows where installed in September of 2015. We noticed in August 2016 that all the caulking had turned black. We tried to clean with all type of cleaners but to no change. We notified Window World and they sent a person out to inspect. His name was Randy. He made pictures and told us that the company had made a change to the caulking used today. My wife (Mary Lou) was with the installer when the windows where installed. She remembers (Rocky) ran out of caulking on the 1st window and made a comment (I guess I can use this caulking) which leads us to believe they used a caulking that did have mold protection.
Window world did not call us back. I did a follow up and they said they would not do anything about the problem. After talking to the salesman (Don Clark), Don talked to one of the owners and they agreed to replace the caulking. When the installer showed up to do something about the caulking, he called the office and installation manager said they would not replace the caulking. He said our contract does not take care of mold. He was suppose to send me a copy of this. Our contract we signed does not say anything to this. I have pictures I can send to you. The salesman is suppose to talk to one of the owners. I have sent him two messages. If I do not get this resolved. I plan on small claims court, facebook, claim with the Nashville codes for poor workmanship, and visit the completion.
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