I had purchased my windows from Window World a few years ago, and and some problems, but were soon rectified, so when it came to buying doors for my house I called them. They sold the exact same doors and storm doors at Lowe's! But because of the installation and service, I contracted with Window World at a much higher price. ( Lowe's installers had a bad rep ). Well after the order was taken, and half the money paid, it took 3 months to receive them and get them installed. That is with the exception of the front storm door. It came a week later. After it was installed, the installer said another pump needed to be added and he would order it. So after a few days, I did a follow up, and was informed it was not ordered, but it would be ordered and given a priority. I called shorty after that and was told it was on its way and would be installed when it was received. That was 3 weeks ago, and I have not heard a word from them. There customer service sux ! I haven't heard from the sales guy since he wrote the contract. Not even a follow up, you know, like are you satisfied? or are there any other products such as siding or roofing you need? I have a hard time understanding how companies like this can stay in business and sponsor a race team, and Have Kathy Ireland as a rep. I'll get my new roof and siding from a local small company that needs the business !!!
One window howls from the wind. Another window is foggy between the panes of glass. Seals are broke. Window...
Wow Amazed! It has now been a full month and I still have at least 7 of 13 windows that leak water into my home. From your post on this website(which I find interesting that you monitor since your installation and service is supposed to be so good, I can tell that you wrote your blog at 11:39PM, Friday 12/17/10. This was after you came to my home with your "installer" and inspected the shoddy work and agreed to come back to try to fix the hanging capping, lack of insulation, caulking problems, and so on. However, it was before I sprayed the exterior windows with water only to find that at least 7 of 13 leak!!! Nonetheless, I will answer your questions and respond to your comments that you posted. Here goes:
Q: Why would you choose to go to war with your contractor BEFORE they have actually completed the job, or BEFORE you have exchanged a single word with them?
A: Because your subcontractor capped the windows and finished the trim inside, and left the job...meaning he was done. When I came home on the evening of 12/15 at 7:30 PM to find the exterior capping literally hanging off, not nailed to anything (affixed with caulk), the cold wind blowing into my home (no insulation), and zero sills left, this was too much to bear!!! A sloppy job like that is nearly criminal in my opinion. You literally caused damage!
Q: Why would you threaten and slander them BEFORE extending to them the simple courtesy of a phone call, or request a meeting or explanation of a process that may be raising some questions in your mind?
A: No threats. I did everything I said I was going to do. I filed a BBB complaint (now two), filed with the State Dept. of Consumer Protection, and contacted an attorney. Not threats...promises. And, BTW, I did call when I got home on 12/15, three times to be exact because I was so shocked!!! I did not slander anyone...everything I have posted has been absolutely true, and now one month later documented by building professionals (I have letters to prove it). Your accusing me of slander is by very nature "slander"! And, "raising some questions in your mind"? You are raising more than that! try the hair on my back!
Q: Why would you allow someone to continue to work on your house and not say a word, if you have any doubts or concerns?
A: Great question! I told your contractors to STOP when they started using a saws-all to remove the existing new construction windows. I asked why they were doing that when I was told that I was paying extra ($975) to have the siding around the windows removed or peeled back to access the window. My concerns were responded to with a laugh and a response of "that's not how we do it". I have witnesses to this!!! You, on the other hand, were not there!!!
Q: And, if you don’t like what you are seeing, why would you not simply ask if there might be some possible alternatives?
A: you are supposed to be the WINDOW PROFESSIONALS! You are supposed to be trained and certified (though now I have found out from your national office not for new installation windows!!) And, if you turn over your own contract, it says "Please no critiquing at this time" and "We get nervous when a customer constantly hovers over our shoulder". Hmmmm...wonder why???
Please follow basic civil and decent rules of engagement so that both sides of the story can be heard. Calling the local franchise in the middle of the night and then slamming them before they have a chance to respond doesn't count.
Response: Again...WOW! Basic civil and decent rules of engagement? Wasn't it you and your own installer who came to my home on 1/16/10 at 8AM, unannounced and who began to get in my face on my front lawn? Wasn't it your installer who threatened to "Rip those [censored]ing windows right out of the house!"? Wasn't it your installer who said he would "Take a [censored]ing garden hose to the windows and prove they don't leak!" (I wish he did...he would have seen that they do indeed leak! A lot!!!) And finally, I didn't call in the middle of the night. I called at 7:30 PM, three times, and asked that you please call me back!!! However you did not...you showed up and got in my face so much that my son had 911 dialed up ready to press "send"!!! Civil and decent indeed!!! What planet are you from???
Window World is fully committed to excellent service and customer satisfaction. You don’t become the nation’s largest window replacement company without consistent great service and the number one selling quality window in the country. You just don't.
Response: Don't your read the rest of the posts on this website???? What a joke your last statement is!!! "Excellent service and customer satisfaction"...Is that why I haven't heard from you since your last voicemail on 1/7/11 stating that you were working on a solution and you would call me back on 1/10/11 but I still haven't heard from you!!!???!!! :upset
We bought 13 windows that were the 4000 Series with Low E & Argon from Window World in Davenport IA on...
I'm having issues with the Toledo office and our windows. I wish I would have seen this complaint thread...
have been trying to contact window world of cheetowaga, NY (buffalo area) for 3 weeks to GIVE THEM MONEY for three separate jobs and can not get a call back! it is apparent that they are totally inept and if you are expecting any form of communication with a company you deal with, they are certainly not the right choice.
going to try a different company today and see if i get somewhere but my dealing with buffalo area companies has been less then stellar. think too many hot wings at night and can't move in the A.M
I had WW replace 24 windows on my home in Metairie, La on Wed. Sept 22, 2010. The gentlemen who installed my...
Murray Davis came to our home Sat June 12th to demonstrate windows. We told him we put off replacing the windows for several years because we were concerned that our inside moldings would be harmed. He said it could be an outside install. Tues. June 15th he and his installer came to discuss it being an outside install and measured thewindows and we signed a contract on June 15 and paid our ½ deposit. He called his office while at my home and told them to order my windows that day. However, for some reason the windows were not ordered until June 28th - 2 week delay from the date of purchase order.
The installers finally arrived July 27th. That morning they found that two of the windows were manufactured incorrectly, 3 errors on 2 windows. Both were the wrong size and one did not have the grill. This should have been caught at the factory or at the time of delivery atWindow World. Not the day of installation. We told the installer that the house is not level, therefore, install the windows level to the world not level with the house. After installing 5 windows, we noticed that the sash was very crooked inside of their own frames. Murray Davis arrived and we pointed that out to him. Murray called Jim, from corporate, and scheduled him to come July 29th for his advise on the situation. Jim said thewindows were not measured correctly and that to make them fit, our house's wood frame would need to be dug out. We asked at that time, why not just remeasure the windows as Jim demonstrated with the proper technique since these windows were measured wrong from the start. We asked Murray Davis for some sort of financial compensation for the aggravation. He said he wasn't making any money because he had to pay his installers twice.
Sat July 31st, installers came back to properly install windows. They made it a point to tell us that they were installing on their time, contrary to what Murray stated and that they were not getting paid for their time.
We called Tues Aug 10th to check on the 2 window reorders to see how much longer we had to wait. Murray said they came in Aug 9th but would not be installed until Aug 20th. Murray claimed the weather held them up and an old lady that could not move her furniture was before us. We then questioned if people getting installs before us had signed their contracts before our date of June 15th, he claimed he did not know.
Aug 20th the window installers were to arrive at 7am to install the windows that had been re-ordered. At 9:05am, contact was made with the Alexandria office. She told us at that time one of the 2 reorders was again not the correct size.
Our home is in disarray since July 26th since furniture has to be away from the windows and we are tired of moving it. I removed the blinds from 2 windows twice, and will have to remove them again a third time. I have to replace inner moldings since the installers threw some of mine in the trash and hauled them away, one of our original concerns which prompted the outside installs idea.
We mailed a certified letter to the Window World President, N. Wilkesboro, NC, Blaire Ingle, stating all of our complaints and never received a response from him.
Installers arrived to finally install the last 2 windows Sept. 7th. One of the installers said he spoke to the corporate office about my letter. He said he did not throw away any of my molding, but I still have not found them on my property. He also cleaned the last 2 windows and left me a can of window cleaner. He states that after his talk with corporate, that he and the company are satisfied that that the matter is settled. And I did not receive any financialcompensation or even an apology from any level of the company.Angel7602
Window World of Jacksonville, Inc. stiffed us. The father-son owners promised to make good. They never did. We hired an attorney and he found out that this company has terrible credit, including several court-ordered liens. We cut our losses and moved on. Never do business with this company. They are bad guys. Sloppy, unprofessional, unorganized, rude and unethical. I would never recommend or hire them.
I bought a new house in November 2009 which had new windows recently installed by Window World. In April 2010...
I had 9 windows replaced with Window World in Denver/Centennial. The windows where good, however the installation was the worst I ever had for any home improvement project. The windows where put in crooked, so they wouldn't lock or slide, he drilled holes into the bottom of the window not into the sides to attach them to the frame, the trim finish was all caulk, the installer's knife gut a gash into my new counter top, which he claimed he did not do, installer left broken glass on the outside of my house... it goes on and on. Over the course of a month they sent over another installer to correct the mess the 1st guy made. Eventually the windows operated. However I am concerned that they are just caulked in and as that dries and weathers, it tends to crack and let in moisture and air. I guess you get what you pay for. It all comes down to the quality of the installer.
We had Window World install windows with argon gas for our entire home. We have had problems with the window...
I am bringing this to the consumer first. If you bought a product that came custom made for your home, and when the product was ready to be installed, it was found to be wrong. Now, instead of correcting it the proper way, the company just told the installers to "cut it and make it work". Would you still want that product in your home? (Me personaly, no way. I want them done right, for the money im spending) I have installed a lot of windows for this company thru out cincinnati and northern kentucky that were not measured correctly, instead of re-ordering them, was told to cut the window on site (Out of sight of the homeowner) and make it fit. Some were cut so much they barely stayed together. Now my question to you the homeowner would be.
Would you want to know if your windows were re-cut (Rough cut at you home) before installing them? So you can have them come and redo them correctly.
They start with untruthful advertising practices, then move on to not doing background checks on there installers, then denying it. Then after almost 6 months of return trips with either the wrong size, not tempered, not designed right they call today to bring the window again, 7th try. I had called in to the company after the initial install, because my one of my family members that works at the correctional facility, new 2 of the installers. They had been in my bathroom and after finding this information out, I checked my Medicine chest and sure enough about a 1/2 of bottle of prescription medicine was gone. I contacted their office and the they really never addressed my complaint. But the kicker is when I asked to speak to someone before final payment, he offered me 100 dollars, I said no way, and he said he would see me in court, I hung up, he called me back and said he would be here tommorrow to finish, I hung up!!!
I had 14 windows installed last spring by window world, everyone is drafty. The workmanship of the installation was piss poor.So far after 2 calls they have done nothing.I would not recommend window world to anyone. The inside trim joints do not fit right, and they banged up the trim on installation.Cold air comes in all around every window.Outside trim is very sloppy and unprofessional.A three window unit in front of the house is trimed out in metal, and is the worst looking mess you ever saw. The installer Mike Morgan is supposed to have 20 years experience. I must have been building dog houses.
After having multiple problems with the windows. I called the original (installing) Window World but the...
I had 5 windows installed. I would say that they turned out good however they seemed to rush through the job to get it done. There are many reasons why I'm posting this complaint. First of all, they arrived and the worker took a massive dump in my bathroom, without asking me if he could use it. Then, the other guy went into my garage and started cutting wood up with my miter saw, again without asking me. I was amazed. Then, he drops a window on my hardwood floor. After an inspection, everything was fine but still.. he dropped a window. He was on the phone while capping my windows complaining about some job he didn't want to do. And to top it all off, they left their lunch wrappers along my drive way. Absolutly disgusted, I should have done my research on this company. I guess it could be worst, they windows did turn out alright.
Had them replace 8 sunroom windows. 3 of them would not close or lock. Still dealing over that. The allumniun...
Window World windows are made by another company.They do not have their own manufacturing plant. There is nothing wrong with the windows themselves...it is the independent installers that make the problems. These guys are the bottom of the bucket when it comes to workmanship. All they want is their money and to get out as soon as possible. I have Window World windows that have been installed and removed and reinstalled 2 times so far and are still not finished. They will not pass the code inspection and will need to be completely removed again and reinstalled. Beware of the sales pitch and contact your local inspector yourself before they seal up all the windows so that he can come see how they really are installed. Don't let the installers get away with making you think that you can't get a better job. If it doesn't look right to you...it probably isn't right and you won't know it until it's too late...after they have your money !!!
I went through Window World to get my windows done. First they send a nice sales guy to sucker you in...