WinCo Foods
reviews and complaints

I want to place in a complaint regarding Yoplait & Winco Foods. I bought a Yoplait yogurt on 05/19/09 went straight home & placed it in my fridge same night. Then on 05/22/09 put it in my Managers fridge at work. Around noon opened the sealed Yogurt in front of my supervisor& staff while I licked the lid like I always have-it tasted like dirt & made me sick to the point I regurgitated. Looked inside the container and it had green mold. They looked at the lid while I was in the bathroom sick and exp states June 02. I have been sick to my stomach since...

I recently went shopping at Winco in Stockton and had a very bad experience with one of the cashiers. Her name, Crystal T. She was not only rude and snippy and acted like she was better then my sister and me but as we were bagging our groceries she proceeded to tell one of the other employees that she hated working late at night and that she wasn't looking forward to working in the summer. It wasn't the hours she was tripping on it was the customers. Well i couldn't believe her attitude, being one in customer service myself for ten years. I always say that person is in the wrong line of work. You shouldn't work in a business working with the public if you can't be pleasant. Grocery shopping can be stressful enough as it is and having poor service just makes it that much worse. Winco is known to be employee owened but don't you think they should have better employee then.

I am a frequent customer at Winco in Stockton. I purchase misc. product for work, business and home.
A Manager who has seen me frequently decided I have been in too much and denied my check.

I always pay with a personal check and never have had any problems.
Saving money is not worth this humiliation!
My check was good as always but she stated that the person whom they contact was out of the office.
I was disappointed because I felt she questioned my integrity and she was aware I am a frequent customer.
I would think that she would be aware, I have no History of bad checks!
I was going to the Bank to get cash but decided not to return. I will not be back there again!

I have shopped at winco's for some time now and although it is understaffed and crowded, I have felt it was worth the savings. However, an incident today involving threats and racist abuse directed towards me by a customer and the store employees and managers lack of interest and rudeness in handling my complaint, shows me that any savings I might have had are not worth it. I will gladly take my business elsewhere and shop with people who have decent values.

Have purchased prepared deli sub sandwich several times. First time found human hair in one sandwich, considered it a mistake (it happens). Purchased two more sandwiches on different occasions and both contained several human hairs in them. Tried to find a telephone number to complain. Unable to.

I have shopped at WinCo this past year because of their low pricesbut, I will no longer because of terrible customer service. We have had to many incidences with returning food because it was bad. It is suppose to be 100% satisfaction. Most stores return your items with no questions asked or replaced followed by an apology. They also have a sign that clearly states if an item rings up wrong you will get the item free. When I pointed out to the checker that the item was wrong and reminded her of their policy she chuckled, then she had someone check the price and it was wrong. She was told to give it to me for free. She then gave me my receipt but still no money for the item that was priced wrong. After 15 minutes of waiting I told her to keep it. We have also returned milk because it was bad but we were told it is suppose to taste that way! We went to customer service to return a bulk item that was priced wrong and was bad. We were told that it was our fault it was priced wrong and also that they can only return what was left in the bag.
It seems that at WinCo the employee's are always right and the customer is always wrong. We have other choices of grocery stores to shop in our town that welcome our business with fresh food, fast and friendly customer service!

I have shopped at WinCo over the last year because of the low cost of the products WinCo offers. Several times I have gone in and the cashier has been horribly rude for whatever reason. Twice I have had to put items back because I didn't have enough money to pay for them. I do not have a bank account, I operate only with cash so I am ever vigilant in trying to know how much money I have to spend on groceries. When this has happened, the cashiers have rolled their eyes, made rude remarks and even gone as far as throwing my items that I was trying to purchase down the conveyor belt because I asked to put something back. Yesterday was the worst experience yet. I went in to the store and I thought I had $75 to purchase groceries and a $20 gift certificate. When I got up to the check-out line, I realize that I only had $42 and the gift certificate. My bill was $84 so I asked if the cashier could suspend my transaction while I went to customer service to see if I could cash out a money order. The cashier said fine. I went to the customer service counter and you would have thought I had asked to cash a check for a million dollars. The smirks and condescending remarks that they could NOT cash the money order because I hadn't purchased it there was unnecessary. A simple no, that is not our company policy would have been sufficient. I returned to the check out line and when I asked the cashier to return several items, she threw a fit. Snarling at me that she would have to cancel the entire transaction and inconvenience all of the customers behind me. The cashier in fact hadn't suspended my transaction, she made all of the other customers wait. The cashier continually made rude and snippy comments about how "some" people are just to stupid to go shopping by themselves and then had the gall to tell everyone in line behind me that they would have to wait because I didn't have enough money. By the way, I am a single mother of 3 children and I work 2 jobs. I am on the WIC program for my children because i meet the qualifications and bust my ### every day (I work 7 days a week) to put food on the table for my kids. I told the cashier to please just cancel the transaction, I would take my WIC and return when I had the correct amount of money to pay for my grocery items. At that point, the cashier really blew up, telling me quite loudly that now she would have to put all the items back before she could ring up any other purchases. I was mortified and completely humiliated. The guy standing behind me in line started muttering under his breath and thew the $22 that I was short on the counter and told the cashier to just get done with it. At this point, I was in tears, my 3 and 4 year olds were crying and the cashier made it all the better by announcing how generous this gentleman was and how people like me should be grateful that a man like that would help me out in my time of need. Just wanting to leave, I thanked the man and asked him for his address and I would send him the $22 when I got paid. He just stomped off mumbling something about now I could have a Merry Christmas. The cashier then tried to hug me! She started babbling on that everyone needs some help now and then and to just accept it and go on my way. After her attitude throughout the entire time, this was just too much. I asked her to stop and leave me alone. She turned away, shaking her head and said something to the effect that some people just didn't know when to stop and say thank you. I was shocked. To top everything off, the cashier pushed the conveyor belt when my ID was on it and it fell down the side and could not be retrieved.

I was completely and thoroughly humiliated and demoralized. For 15 years, I was a professional in the legal field and due to the recent economy have had to find alternate work. Just because as single mother who has a deadbeat ex-husband needs a government subsidy like WIC does not mean that I am stupid or deserve any less respect or service that the guy standing behind me. I am not on public assistance or any other program, just trying to make sure my kids have milk, eggs and cheese. I will never shop at WinCo again and am trying to ensure that hopefully no one else has to endure what I did - 2 days before Christmas.

I have been shopping at Winco for a couple of months since I moved here to Boise but I won't be no longer because of the jaw-dropping bad customer service. There have been several instances, so many that I get sick to my stomach just thinking about walking into that store. With the economy being so bad I am trying to save some money buying my groceries cheaper but Winco's low prices shouldn't come with bad service.

The other morning I went to Winco and purchased one item. By the way, Winco has no express lines so no matter what I have I have to wait in line for 10 to 15 minutes. I recently discovered I could check out at the customer service counter as long as I didn't have anything that needed to be weighed. So I took my juice up to the counter and stood behind a lady purchasing a money order. As she was leaving a Winco employee jumped in front of me and placed a bottle of water on the counter and acted like I didn't even exsist! After she paid I told the lady at the customer service counter "I can't believe that just happened." She didn't know what I was talking about so I explained it to her. She didn't even apologize, she stated she didn't see me!

I told her this is why I don't like shopping her. You guys have horrible customer service. She then told me to have a nice day in a very rude demeaning tone.

A few weeks ago I bought a bagel and some yogurt and since I couldn't find any plastic knives I asked the deli if they could cut my bagel and she acted as if I asked the world from her. She sighed and grabbed my bagel and was extremely rude. When I asked her if the deli had any plastic spoons for my yogurt she told me no in a very rude manner. I asked if she could look for me or ask someone and she rudely stated the entire store had no spoons. When I told the store manager he basicly acted as if I was lying saying she is always polite!

I have too many complaints about this store to list here but these are the biggest ones. And it makes no sense that a major grocery store has no express line. The low prices are not worth the lousey service. I am taking my business elsewhere from now on.