White Fox Boutique review: Policies are a screw you to customers

I attempted to order a gift for my cousin which I intended to have sent to her directly for Christmas. But when I chose Apple Pay it immediately said order confirmed. I was caught off guard as I hadn’t entered any shipping info. Where were they sending it? I checked the order, and it had an address I hadn’t lived at for 5 years. Though I’d changed the address the old one was still somehow also attached to my Apple Pay, which is apparently an occasional glitch with Apple. I immediately attempted to contact the company. There is no phone number only chat or email. The chat was closed so I emailed, even including the correct address to reroute it. I received an automated, but reassuring response stating that due to the urgency my request would be escalated to the right team to stop or reroute it, and someone would be in touch. It actually said “hang tight”. The next day I tried the chat, hoping to talk to an actual person. This too resulted in a similar automated response. That evening I received an email it had shipped, and it still had the wrong address. I started researching the company and came across a number of complaints that prompted me to check their FAQ. Turns out the auto responses were a lie. They actually have a policy that no changes can be made once an order is confirmed. Supposedly this is because they’re really fast, and they will have already started processing the order. Right. Pull this leg, and it plays Jingle Bells. Other policies I discovered were no cancellations and no refunds for any reason. Store credit is granted only once the item is returned even if you have no control over that. This is not customer service. I filed a dispute with my bank on the basis that the emails were misleading, and I never actually confirmed the order. That’s a legal requirement for an order to be valid, and just selecting a payment method doesn’t qualify. And note that the emails are deliberately misleading. They could just as easily be programmed to respond with the policy. Had I received that response I would have stopped payment. Instead, based on the false responses I gave the company a chance to resolve it. Lesson learned. I’d never have ordered from them in the first place had I checked their policies first. As I said, they’re a big screw you to customers.