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White Castle

White Castle review: incorrect order

S
Author of the review
8:50 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

On November 11th, at 10:37 pm, we went thru the drive thru. Our order was received and read back to us correctly. Upon reaching the window we were charged for 4/1921's, 2/Ckn Bac Ched, 1 order of onion rings. We rounded up the order to $18.00. The receipt was correct.

Due to the late hour, we did not check the bag...hard to do anyway because of the manner in which the sliders are packed in the bag.

When we got home we found that we had been given 10 cheese sliders.

Disappointment, but also to the fact that we paid $18.00 for sliders that would only have cost $9.00.

Desired outcome: I would appreciate a coupon or some credit for what we originally ordered. We like White Castle, but this was way off track!

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