Wheelfire
Reviews and Complaints

I ordered a set on august 20th. About 4 weeks later I called, and was told my tires were on backorder but they got them and order was being processed, would be shipped within a day or two. Now its October 20th, and I cant even get ahold of anyone. Phones have been cut, website offline. I need tires. I don't want to buy another set, then have this set come thru. Tell me something

Spent 2500 on tires and rims and they will not email or answer phones at all. No response to anything. No tired and rims and no response. Money back! I have tried to call during the hours listed n says they are closed. I've tried emailing multiple people and no response. This is ridiculous its been over a month. I need a refund immediately. I am beyond pissed about this.

Lmao first of all these complaints all seem to be on par with my experience, I was told my rims where in stock, 10 days after ordering I was told they were on back order, after almost a month I got the wheels a weight had falling of one wheel, they said it happens with shipping lol, then I had the tire store check the balancing of the other tires and they were all off, they insisted that it was impossible... Like it's not possible to fu I up while balancing a tire, then the tpms sensors won't work at all, smfh... Dont trust this company at all, and i'm definitely a verified customer and can prove it if need be, if you do order from these people just get rims and be ready to wait, also why can't I find a place on wheelfire.com to leave a review lol cause yall scam like a motherfucker

I have tried for two months to get my issue resolved. They shipped the wrong size tires on the rims. I called, emailed and submitted disputes with Paypal and Chase. In addition, they shipped 1/2 the wrong size lugs. The wheels were out of balance so bad that I had to take them to a local shop to get corrected. Wheelfire still has not paid for that service even though they suggested the shop so they would pay. Never again will I use Wheelfire and I suggest the same for you. They don't honor their claim and if you are not satisfied they don't correct the problem.

Spent just under 2500.00 on a wheel/tire package for my truck. Even though they claim to be wheel/tire experts, they sent me wrong lug nuts (The free ones) and did not send me the correct ones that I paid for. This destroyed the studs on the left front, and damaged some studs on both rear wheels.

I had to buy a front hub assembly just to get my original wheel back on so my truck could be driven to work. Over the next week and a half, I played email tag with matt, one of the "experts" eventually, he credited me back money I was charged for lug nuts that they did not ship, and he asked me to send him a copy of the invoice for the hub assembly. Two weeks into this, he sent me replacement studs for both rear wheels.

Now he tells me they are not going to reimburse me my 150$ for the hub! Even though they are the experts, and they have a 100% correct fit gaurantee, they damaged my vehicle and would not do the right thing.

Their senior mgr. Is an arrogant [censor]! No customer service here!
Stay away from these f'n crooks!

Next stop... Better business bureau florida!
These monkeys claim to have a really good rating with the better business bureau. If thats true, then someone at the bureau is not doing the job they are there to do! Very unprofessional outfit! They screw up, and then hang you out to dry!

This is by far the worst site I have ever made the mistake of shopping on. The wheels I ordered were out of stock. I had to call in another day to find this out when I asked where my tracking email was. They promised 7-10 business days for the wheels to make it to my door. Well, that didn't happen, it took 3 weeks. They didn't even care that the wheels took so long and told me that they can't guarantee the shipping will be the same as what the site says. The site has guarantees all over it. Why would you put up false guarantees? So finally 3 weeks later I receive my wheels and they are the wrong wheels. So once again I had to call them and figure out what was going on. After arguing on the phone with brad (The # I dealt with from sales) for 2 hours the final word from him was that they aren't that different from the picture and that they won't help me out. Brad kept telling me he gets screwed all the time. He just went to burger king and received french fries instead of onion rings. Yeah brad because $1400 rims and $2 fries and onion rings have a ton in common. Not to mention if you went back they would have rectified the mistake. But no these thieves aren't going to do anything for me. Avoid wheelfire.com at all costs.

These people are the worse company i have ever dealt with. I order a set of wheels from wheelfire.com and i wait about a week because i had'nt heard anything from them in reference to my wheels, they tell me that the wheels were not available this happen a total of 3 times. After dealing with their customer service for weeks i finally find a set of wheels that they actually have. So i receive my wheels and i was missing all my hardware and the wheels were the wrong color! i right away call customer service and they tell me that they can give me a concession if not i have to yet again choose another set of wheels because i got the last set of the enkei's i had ordered. Terrible customer service . Do not buy from wheelfire.com

I called wheelfire.com to order rims. I was looking online and i found 3 that i really liked for my nissan. I called them to make sure they were in stock. I was put on hold for 15 min. Than some ghetto person got on and said that all three are out of stock. I than said well why doesnt it say that online. And he said mmmm idk. Lol i hung up the phone after that. I than called discounttiredirect.com and it was a great! I just got my rims from them and they look really good. .
So people just stay away from wheelfire.

So i ordered a set of enkei rpf1's from this so called good company on 5/30/09 its now 6/15 and i still have no wheels on my car. I'm driving around in the summer with my winter studs still on my car. First they tell me the rims are back-ordered after further investigation i find out that the rims were in fact available so they go ahead and order my rims. They took three weeks to get my rims after i receive them it looks like they used a bar with sandpaper to mount my falken azenis on there. I sent back the damaged rims at my own expense to get it done quicker and now i'm just waiting for them to decide to ship me out my rims . If you want rims in a timely fashion i recommend you go somewhere else.

About 2 weeks ago I ordered Tenzo wheels with some Nitto tires from www. wheelfire.com . They took my payment only to call me back 2 weeks later letting me know that they cannot get me those wheels. Now I am looking at another week before I see my refund. Why take my money in the first place! Shady business if you ask me. I recommend you stay away from wheelfire.com and search locally for aftermarket performance rims.

I placed an order with www. wheelfire.com ending of March. When I received my order for 20" Lexani Lss-5 wheels and falken tires, they shipped me the wrong wheels! I know mistakes can happen so I give them about 2 weeks for me to receive the correct wheels that I ordered. After 3 and a half weeks, I finally get the wheels and tires that I ordered. Guess what, 2 of them were missing center caps and my directional Falken tires were mounted on backwards! I call them to ask them what we can do to rectify this and their customer service rep told me he would order me 2 center caps for my rims but I had to pay the shipping! INCREDIBLE!@!. I just wanted my transaction to be over with www.wheelfire.com so I agreed to pay the shipping, which by the way was $30. That's right, $30 bucks to ship out 2 center caps that dont even way 1 pound and when I am only a couple of states away. As far at the tires mounted backwards go, their solution was for me to go and pay out of my own pocket at a local tire place in my area. I recommend anyone looking for custom wheels and tires, to stay away from this company Wheel Fire, and go with TireRack or wheelsnext.com as I have ordered with all 3 and this is by far the worst!

STAY AWAY FROM These Crooks!