CB Fast Food Chains Whataburger Complaints #162-181

Whataburger review: Drive thru service at 5480 Pensacola Blvd. Pensacola, Fl.

Melissa Kurpuis of Pensacola, US

Aug 15, 2021 4:10 pm UTC

I pulled into the drive thru, there were 4 or 5 cars ahead of me. I am a patient person so when she said she would be right with me I said ok. About 15 minutes later I told them I didn't mind coming inside if they were having problems with the drive thru. I informed her I have covid and was trying not to expose anyone. She said "Please don't come in". I said fine, about another 10 minutes later I asked if they were still taking orders from the drive thru. I was then informed I could order whenever I was ready so I gave them my order. I waited another 5 or 6 minutes without even getting a confirmation or price for my order. They basically ignored me until I left to go to a professionally staffed restaurant. I love Whataburger, but I can assure you I will not be returning to that one.

Desired outcome: Obviously I feel like they need training because they lack customer service entirely.

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Whataburger Contacts

Whataburger phone numbers

+1 (210) 496-4000

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100%
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San Antonio

+1 (972) 756-0096

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Irving

+1 (800) 628-7437

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Customer Care

+1 (210) 476-6000

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Home Office

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Whataburger emails

customerrelations@wbhq.com

100%
Confidence score: 100%

Support

Whataburger address

300 Concord Plaza Dr., San Antonio, Texas, 78216, United States

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