CB Fast Food Chains Whataburger Complaints #242-261

Whataburger review: dine in service wait time

Cassandra Dorsey of US

Sep 23, 2019 11:11 pm UTC

After initially ordering a number 13 with an extra side of gravy I waited for my food. After 10 mins of waiting I noticed the drive thru was their main priority. I noticed a gentleman before me had told the manager he had to go and could no longer wait and he received a refund. Once he completed his transaction I asked how long mine would be and the manager went out of view and came back within seconds holding my box. After getting into the car, opening the box and trying a fry I was livid... all those fresh fries they were getting out to drive thru windows and they were racing to the cars to reduce drive thru time. I was extremely insulted as I had just gotten off a 12 hr shift which turned into a 15 hr day. I am confused as to whether drive thru customers are more important? I gave up and got a refund but I am upset I would not be eating what I wanted and they wasted my time.

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Whataburger Contacts

Whataburger phone numbers

+1 (210) 496-4000

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San Antonio

+1 (972) 756-0096

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Irving

+1 (800) 628-7437

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Customer Care

+1 (210) 476-6000

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Whataburger emails

customerrelations@wbhq.com

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Support

Whataburger address

300 Concord Plaza Dr., San Antonio, Texas, 78216, United States

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